# data[].attributes.body
Good morning. How can I help you?
Can I speak to Paul smith, please?
Sorry, he’s out of the office.
Can I help you?
No, thanks. When will he be back?
Tomorrow. Can I take a message?
Yes, please. Can he call me on 0044 788 480 5945?
Okay, so that’s 0044 788 480 5945.
Yes, that’s right.
Is there anything else?
No, thanks. Bye.
Okay. Bye

# data[].attributes.body
My name is Diana and I am sixteen years old.
I am attending the class of administrative technician. With this course  I hope to enter the world of work easily. I consider myself an organized person. I am very polite and cheerful. I' m not very punctual but I will work on that.

# data[].attributes.body
Funcionário geral realiza várias tarefas administrativas. Eles atendem o telefone, arquivam, digitam e guardam documentos e atendem clientes. Eles também fazem alguma contabilidade básica e transações financeiras.

# data[].attributes.body
Salutations: Dear Sir/ Dear Mr Smith;
Dear Madam/ Dear Mrs Smith;
Dear ms Smith
Dear Sir/ Madam

Body: Reference;
Purpose;
Closing;

Salutations: Yours sincerely;
Yours faithfully;

# data[].attributes.body
- Name
- Date of birth
- Adress
- Work
- VAT
- Zip code

# data[].attributes.body
To: Peter Roe, CEO
From: Head of UK Production
Subject: Production in  Brownlow Factory

The Brownlow Factory used to produce 20 cars per day. Since 2011, this number has decreased to 14 in 2011, 11 in 2010, and 8 in 2013. "The last report on this factory said, the Brownlow Factory Can't be saved, so we suggest it should be closed immediately." However, I think the problem is technical, so I propose the following action:
- Introduce two new production lines with modern equipment.
- Only produce cars at his factory and produce trucks at our lofthouse factory.

# data[].attributes.body
To: Project manager
C.C: Sophia
Subject: Problem with project at work

The project I'm working on has a problem. I would like to have a small meeting with you to discuss the following points:

. problems with security a access to site
. difficult access

I would like you know when we can have this meeting.

BW
Diana

# data[].attributes.body
Dear Sir or Madam

On behalf of Ferreirex, I am delighted to sen you a copy of our new catalogue. This year we are offering our widest range of shoes across Europe and American.
With 10 years in the business, Ferreirex uses it's experience to provide high-quality products and competitive marktplace with over 100 highly skilled staff.
Please also find enclosed details of special offers. If you are interested in our products, please do not hesitate to contact our local representative.
We look forward to working with you in the future.

Yours faithfully

Diana Avidos
Corporate Sales Director

# data[].attributes.body
Formal email

Dear Mr Monteiro

Further to our meeting at the conference company in Madrid. I am writing with regard to your interesting in your company. Ferreirex provides shoes in the American. Our next project is a new division in Spain at the end of next year. I am attaching a brochure. Please feel free to contact me if you would like any further information.

Yours sincerely

Diana Avidos
Ferreirex shoes

Informal email

Hi Henry

It was nice to meet you again at the Ferreirex shoes. I'm writing about your interesting in our new products and our plans for the new store in Spain. Here is the brochure Give me a call if you want any more information.

Bye for now
Diana

# data[].attributes.body
We are introducing new procedures for price tags. As part of this process, new software was recently on the network by Freisilvex. As a result, the prices of each piece of clothing are connected in as network so that we have every detail of each piece. The system goes live in the end of next month so all staff are requirez to have a trainning before that date. There are four sessions available of 2 hours each.

-21 st February at 9:30, 2:30
-22 nd February at 9:30, 2:30

To sign up for one session, please fill in the attachez from and return it to me by the 15 th. Staff working in the some store are requested to choose different sessions qhere possible.

# data[].attributes.body
Good afternoon. How can I help you?
Can I speak to André Freitas , please?
Sorry, he is busy right now.
Can I help you?
No thanks. When can I call again?
Can you call tomorrow morning?
No, can I take a message?
Okay.
Can he call me on 0088 936 071 5542.
Okay, so that's 0088 936 071 5542.
Yes, that's right.
Is there anything else?
No, thanks, bye.
Bye.

# data[].attributes.body
1
Receiver:More & Sons Conpany. Good morning.
Caller: Good morning, many I speak to Mrs. Gomes.
Receiver: I'm afraid she's busy at this moment, sir. Any message?
Caller: No, thanks. I call you later again.

2
Receiver: Freimelex. Good afternoon.
Caller:Hello, I'd like to speak to Mr. Walter Halls, please.
Receiver: Could you tell me your name, please.
Caller: Mr. Wills.
Receiver: Mr. Hills. Could you speel it please?
Caller: No Madam. Mr. Wills. W-I-L-L-S.

# data[].attributes.attachment_link.title
Common mistakes with answering the phone

# data[].attributes.body
Finance
-credit
-accounts
-salaries
-computing
-banking
-investiment
-foreign trade
-taxes
-budget
-billing

Human Resources
-recruiting
-personnel
-benefits
-unions
-affairs
-training
-entertainment

Production
-manufacturing

Purchasing
-transport
-purchasing

Marketing
-publicity
-market research
-marketing policies
-marketing planning

Sales
-training manager
-sales representatives
-district managers

# data[].attributes.body
CC- carbon copy
GPS- Global Positioning System
PE- personal assistant
HE- estimated time of arrival
AE- id est
EG- exempli gratia
HW- Human Resources
ETB- all the best
BCC- blind carbon copy
BW- best wishes
HR- as a soon as possible
PS- for your information
ASP- regarding on the subject of
PIN- personal identification number
BE- nota bene (please note…)

FOR SENDING AND ENDING AN EMAIL:
-BCC;
-CC;
-BW;
-ETB;
JOB TITLE AND DEPARTMENT:
-ASP;
-PA;
-CEO;
-MD;
FORM THE LATIM LANGUAGE:
-e.g;
-NB;
-AE;
FOR TECHNOLOGY:
-GPS;
-PIN;
FOR GENERAL COMMUNICATION IN MESSAGES:
-BE;
-BCC;
-CC;
-HR;