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Léa 20 sur 20 en sport concours de police -> Aussi appelée "Léa aux chevilles gonflées"

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Léa 20 sur 20 en sport concours de police -> Aussi appelée "Léa aux chevilles gonflées"

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I remember one time when, I was in proxelia’s office at the beginning of my day of work , I  take office at my desk. In fact, I worked at the welcoming of customer’s. This morning was very particular..

During this time, there was a lot of phone calls at the power station and normally it's not my job I replaced my collegue because was sick. Indeed, I was overtaken by the events..

To be honest, there was so much unsatisfied customer's... But it was my job to make sur of customer satisfaction.

At the middle of the first part of my day of work, after I've managed differents types of customer's problem.. Sir Dupont make a decision to call the customer client.

At that point, Sir Dupont

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I remenber one situation when a client, Mrs PIERRE, was called for a problem. As a management assistant and I was busy to make invoices, manage accounting and solve some problems with customers like this day.

During this day, many call of customer took place.

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I remember one situation after the harvest. I participated to the harvest and after we prepared order for the clients. I was helpful with my colleagues and my boss.

But, after this period, my boss refused to speak with me and he avoided me.

This reaction really surprised me. I consider myself a very helpful person.

I always think ahead about my task in my job, but this came out of the blue and I wasn't expecting it so I was frustrated.

Unfortunately, it all ended in a confrontation because he would not change his mind, and we were very direct in the situation. To be honest, I did not handle the situation very well.

So, after this period finished, the first thing I did was to find solution and speak correctly with my boss. At that point, I regretted how I had words with him. I put myself in his position and I understood what he said.

As you can appreciate, it was a big problem. Without good atmosphere, the communication was degraded. And what was at stake was the reputation of the company and the survival of my job. Moreover, as a personnal assistant , it was my duty to solve the problem quickly.

That’s when I had an idea: speak with my boss. I made sure I was more patient and sympatic, I listened more to him and I explained to him my opinion about this misunderstand. I asked him for what he thought . To be honest I got better about this situation.
Finally, he apologized to me because what he said was opset. From this, I learnt that during the harvest and after, the period and the atmosphere is very stressed . We resolved the conflict rationally and effectively, and had no more problems.

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I remember one situation when I called M. Lamotte, because I had a problem with the delivery because the order of gloves was arrive very late.

We have to receive the delivery on Monday to resend to the customer on Wednesday. On Tuesday, we didn't receive gloves.

But the customer risked to don’t receive gloves for the date that he ordered and it is indispensable to him. Because of this problem, the customer could never ordered to the company and we lose money. The customer would be very dissatisfied. In fact, the customer is very strict and he will not accept delays.

Moreover, it is the special gloves and their needs to quickly, if he does not receive his order, he is obliged to stop production the time he receives.

Unfortunately, In order to get this arrangement, I insisted a lot on our faithful and very important customer place because for we command in very large quantities and since a long time. The supplier accept for to do repairing Tuesday and he would offer a discount to the order of next time.  We do not pay this delivery.

At the point, I thought I would not receive delivery on time and that the supplier would not change his mind.

This reaction really surprised me. I consider myself a very organized person. I always think ahead about possible issues, but this came out of the suddenly.

Finally, we receive the delivery in the time and the customers are not impacted for the less delivery. But, we hesitate now order in this supplier. We resolved the conflict rationally and effectively, and had no more problems.

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I recall one situation when I had the hours of the employees in control. In fact, I check the hours of the employees each Monday. I inspect the hours of 6 employees.

Regrettably, the hours were incorrect in this day. The analytical manager called me to stop the problem.

We were very annoyed because we didn’t know what happened. We did not want the salary of the employees to have a delay. The analytical manager said “Look in the software”, “Compare with the document”. It was important to find who made the mistake, as early as possible.

As you can understand, different stakes arose due to the incorrect hours on the software.

What was at stake were relational issues, because if the problem was solved the analytical manager would maintain the relation with the personal assistant and vice versa. There was also an identity stake, because the personal assistant wanted to show that she didn’t make mistakes. There was an informational stake, because if the problem was solved the analytical manager would inform the personal assistant it was a mistake. The personal assistant received information from the analytical manager. Moreover, the employees, whose hours were incorrect, didn't have their salary.

At this specific moment, we needed to find a solution. So, the analytical manager and the personal assistant searched in the software where the hours were registered.

Finally, the employees were paid without delay. The analytical manager and the personal assistant could be back to work.

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Introduction:

I word as an assistant manager in the training center named CACEF.CACEF is based in RIBECOURT. The training center sell vocational training for adult. The formation is handling machine, lift truck, security, fire, rescue workers…

I remember one situation, One day my director ask me, call the occupational medicine for put the appointment for the medical visit of the trainers of the company.

Description of the situation:

After the ask of my director, I call the occupational medicine for put the medical visit. Unfortunately, the schedule of the occupational medicine and the trainers is very take.

The secretary of the occupational medicine have conflict for find a slot in the schedule of the occupational doctor and me have problem for find a free place in the schedule of the trainers.

We resolved the problem rapidly and efficiency.

Stakes:

The trainers have to pass their medical appointment rapidly because CACEF have employed one new employee and the employees already present in the center have remake their medical appointment.

What was at stake was the medical appointment is not up to date, administratively the trainer is not operational for work and is dangerous in case of in an accident in the work.

Solutions:

During a long time, the secretary occupational medicine and I research a solution.

Eventually,I found with the secretary of the occupation medicine a date for the appointment in the end of the training or for the break at midday.

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I remember one situation when the customer, Mr Martin, not received his order. I was charge to resolved the problem.

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I'm a business administrator of "Plant Services" in Carlepont.
Plant Services is a nursery that sells mainly to professionals.

In the office of the management assistant of Plant Services, the client was probably in this office, at the head office of his company.

From this I learnt, I practiced active listening by adopting an attitude of listening and a professional behavior towards.
I took note of his remarks in order to solve the problem.
I used arguments to give examples of errors found regularly.

I remember one situation when I invoiced the products delivered.
I was changing of receiving phone calls.
Mrs Ledoux called me to inform me about an error on her invoice. She informed me that I invoiced her a plant that she did not receive and I billed her three extra plants.

The first thing I did I had to see with her the possible mistakes committed and corrected them.

It was my duty to I must solve the problem quickly and the efficiency

What was at stake was this could give a bad image of my company. My goal was to solve the problem. It is necessary to keep a good contact with the customer.
At that point my objective was to stay calm, listen to my client and help her to resolve the disagreement because it is my state of mind and if I did a poor job, my boss would shout at me.

I proposed to Mrs. Ledoux to give her a credit to correct errors on her invoice. I could also suggest to the customer a discount for her future order.

We resolved the conflict Mrs. Ledoux accepted that I make her a credit.

Finally, I said to the customer that this problem would not happen again in the future.

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I remember one situation when the accountant of the company, asked me to view the client account of Mrs Martin.
Our customer has the choice of different means of payment. They can do a credit card, a cheque, they can give cash, they can pay in instalments with a credit card and they can subscribe to a monthly payment.
Mrs Martin has problems with the payment of her monthly payment; the sample was rejected by the bank.

To anticipate the problem I decided to call Mrs Martin. I said to her that her monthly payment was not honoured every month.

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I remember one situation when the general management divided the role at my colleagues.

But suddenly, once the manager returned his office, X got angry against Y.

In fact,... (description)

What was at stake was..... (enjeux)

Finally,... (solutions)

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I remember one situation when Mister Faure called the customer service because he had learned that his contact had been canceled. In fact, he had never paid for his electricity providing since a very long time.

Regrettably, PROXELIA had to respect all procedures and the client was cancelled because he had a debt.

Firstly,  I tried to explain to him all the reasons why he was cancelled because Mister Faure was very angry WITH the situation.

What was a stake was to resolve the problem and to make sure that he never came back because It had a direct impact on the company treasury.
Moreover, If all customers reasoned in the same way, the company would close its doors.
It was indispensable to recover all the money.

As a business administrator, I had to explain to him that he was cancelled because he had never paid all his receipts and we could'nt give free electricity to clients.

As you can appreciate, it was impossible to go back and the solution was that Mister Faure had to make a contract with another provider.

To be honest, I tried to stay calm and kind even if I could not do anything but it was not sufficient.

We resolved the conflict by starting legal proceedings because the client didn't try to understand and refused to pay even if  he did not have the choice to change his electricity provider.

Eventually, the client has not paid and we are oblige to transfer his file to the legal department.