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Today morning was a hectic day. Some of my collegues were late and one of them did not even turn up. My friend Ha Tzei Hsien and i had to handle things all by ourselves. I quickly turned on all the systems and started my daily routine which is to record the amadeus recording from the system to the record book manually. i learnt that in the working world, we have to be independant and be able to handle things by ourselves. Next, one of my collegues who is suppose to handle the abacus system did not turn up and i had to handle the system. Besides, my boss taught me to use the abacus system which is very complicated and sensitive as well. After that i was able to do the abacus recording by myself. I also followed the banker of KPS travels to deposit some cheques. Next my tour manager taught me to communicate with the airlines. First, my manger gave me the contact number of the airlines and asked me to ask me the code for reissue. I then called the airlines and managed to get the code which is OA. And i learnt here that when communicating with the airlines, they wouldn't pronounce it in an alphebetical form but say oscar for 0 and Alpha for A. This is when i realised the importance of the code system.It was the best experience i have ever had.

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Day 9 started with the data entry of visa. After the data entry is done, I recorded the details of the visa applicants manually in the visa record book. Next, i called the KPS travels runner Mr Guna to come and collect the visa application together with the passport because he is the one incharge of collecting the passports and sending them to the Indian Embassy (IVS). Next, i also learnt the E-visa application. The e-visa application is way different and complicated. I also learnt about a new system . My boss taught me about The Exchange Order. Exchange order is about tour operator. Everytime when customer makes a tour deal with us, we have to calculate the profit and commission and attach their official receipts together. The type 2 excahange order is when we have to record manually details of clients who book tickets whereby planes they book is not in the amadeus and abacus system.

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As usual,day 8 was a normal day. Today I started with the Amadeus recording because the Amadeus system is way simple but abacus system is way complicated. Next,I helped my tour executive to deal with customers for the data entry of visa application. There were many data entry applications for visa. Besides, there were many fileing to be done also. Besides, data entry for visa was alot today. Next, I learnt another way of visa application which is the e-visa application. E-visa is way different because if compared to the normal visa application which can be corrected if there's mistake but e visa is different in which customers will have to pay 50usd everytime we send an application and therefore if there's mistake it's gonna be a total mess. I also learnt about IATA(INTERNATION AIR TRANSPORT ASSOCIATION) will only give license to travel agencies which have a minimum security of 1 million. Travel agencies without IATA cannot issue their tickets on their own but has to refer to agencies which has the license.

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Day 7 was a less busy day because it's already the 2nd day of the week. As usual, completing the abacus recording has been my daily routine. I was given a few tour magazines of various places. After reading those magazines, I realized that there are many places that I don't know. As a tourism agent, we have to know the places and have a clear picture about their travel. I also learnt that service quality is very important. I also did some ticket booking in the Amadeus system. Next, my boss explained to me that to issue a ticket Is way different from booking and doing dummy ticket.

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Day 6 was all about learning about the tour department. My first experience on tour department was great. A customer came asking for a tour package to kanchanaburi for 11 adults. He was a very outstanding customer as he mainly wants to go kanchanaburi to learn about the history there. That was the first day that I even know about a place called kanchanaburi because it was fun knowing it. Next,I also learnt to send email to the travel and tour in charge of kanchanaburi2 Bangkok. Next, I did 3 Indian visa data entry and I learnt something new also which is data entry for medical visa. Medical visa is way different and complex from normal tourist visa. Next, since there were a many customers on Monday,we had to deal with the booking tickets and also dummy tickets. I also did cheque banking into the kps travels account. After that I did the fileing for the cheques whereby I had to fill up the amounts and details about the cheque deposit. As usual,it's a tiring day.

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Day 5 is quite a busy day since its the last day of the week. Firstly,I started with the Amadeus and abacus recordings. Since its my friend's turn to do the recording, I took over the abacus recording as my boss taught me. Abacus is totally different from Amadeus system because it has 3 agents under them. The agents can only do the booking and only we can do the issuing. Next is the most hectic Work, because I had to do last minute booking for a customer who needs to travel urgently. Therefore,I had to check the ticket quota system to find the availability of seats. I also had to call the airlines and bargain them for the seats. It was hectic but a fun day

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Day 4 is all about "money handling". This is because Thursday is always a standard day of banking in cash collections into the account of kps travels klang. Both my friend and I had to follow the lead banker to bank in cash. Almost RM 5000 had to be banned in which is the actual collection of the whole week. Next I did the Amadeus recording without any guidance and I felt proud of that because I have been a part of the travel agency. My boss told me that this is going to be my mandatory job every morning. Besides explaining the use of this Amadeus recording, my boss told me that there's actually 5-6 system in tourism industry which serves clients but kps travel agency only goes with 2 system because it's way easier to communicate. Besides, I also learnt to check on passengers and their flight details. This is when I realised that tourism is a wide field and there's many systems and formulas to serve customers.

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Day 3 which is on Wednesday gave a clearer view for me of work at travel agency. This is because I was taught on how to record Amadeus recording manually whereby I have to check it from the system and record it. I was good at recording already because I knew how to do the manual recording. Next, my boss explained me about the importance of recording this Amadeus recording manually. This can be used to check manually on passengers and their details if necessary. Besides,I also learnt one most important thing which is the visa application. Visa application is whereby we help clients to fill in their details and send it to IVS (indian embassy) to get approval from them. Hence,we have to be very careful in this part of the work because it will cause problems of visa gets rejected.

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2nd day was a good start for me. It was a fresher day compared to the first one. Firstly I was taught about the abacus and Amadeus system. Amadeus system is a system where we have to know the ways to do a dummy ticket for passengers. Dummy ticket is used as a reference to customers so that their date of travel wouldn't differ from the actual date given. This Amadeus system also contains the encoding and decoding system. Encoding is when we can find the code of that city by using its city name in the Amadeus system and decoding is vice versa whereby we use the code to find the name of the city. Amadeus system has the ability to find the Airline codes as well. Day 2 taught me that Amadeus system is very important in the tourism industry. Next I also learnt about travel itenary whereby it helps travel agencies to find the cheapest flight by using fare rules in the Amadeus system to give best customer service.

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I started my work in kps travels klang with my friend Ha Tzei Hsien who is in the same course with me.we decided to work together so that's it's easier for carpool transportation for both of us.on the first day,I learnt the basic things in tourism such as codes of tourism industry such as city and also airline codes.However kps travels is mainly specialised in your for mainly states in India but they also have other states tour too.These states and cities have their own codes which will make it easier for ticket booking such as chennai we use MAA and7 paris is used as PAR.Next I learnt in work is that in tourism we have to use code word in telecommunication.For example, the letter A is alpha and B is bravo.This words have to be compulsory used during communication to avoid confusion.In conclusion,work today taught me the importance of codes and that's alot of learning in my first day of work at KPS TRAVEL AGENCY.