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Today is my last day of entrepreneurship programme. I realised that my skill in answering the phone call and communicate with guest at counter become more better day by day. I learnt the necessity things that need by each event. For example, mineral water for VIPs. As usual, I always check the booking file first in the morning and take note the number of guest checked in for today. The best part was when I had been ordered to roger the housekeeper through the walkie talkie.

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Good morning. The day was started with welcoming our guest from Mara Junior Science College of Pendang and SM Teknik Alor Star. The group of collaboration of firefighter and fishermen were doing a rescue practise in the lake. I had been asked by my supervisor to snap some photos of their activities. Today, I learnt how to manage the stock by supplier. My ability in communicate with guest had improved day by day. I can speak and explain fluently to guest about the package provided. Other than that, I also helped other staff in set up the dining table and chairs for an event by Puteri UMNO.

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I reached office by 7:50am. I started my activity with checking the booking file. There was a seminar by SK Bukit Raya Dalam. After that, i took a chance to join a discussion about the future planning of organization with director and manager. I was also asking the other staff about their marketing strategy to attract customer during peak season. Today, I had been given a task to create a new fresh blog about this resort. I feel very excited for this precious opportunity . Then, I and my friend fold a box of pamplet. The housekeeper also teach me how to do room service when the guest out of room. The activities continued with booking practice, quotation and invoice. The last task for today was to bring the guest to visit the hall.

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I reached the resort by 7:55am then i had a breakfast. The first thing that i checked on every morning was booking file. Today, there was a group of fishermen association from Teluk Bahang, Penang held a programme collaborate with firefighter squad here for 3 days 2 nights.Unfortunately, the resort had to face the water problem the whole day. I responsible to ring SADA and make a report about the water system problem.

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I reached the resort by 7:55am. The day started with a programme held by Lembaga Biasiswa Kedah giving talk to SPM student from various high school around Kedah. At the same time, there is a Raya food feast held by SK Pokok Asam for disabled student. I went out for recess at 12pm. I got a new friend which was also a practical student from community college.

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Today, my shift started at 12pm. I had been asked to help the staff with the pamplet. I and my friend help the staff to fold the new stock of pamplet. There are lot of pamplet 😲 During recess, i and another staff had been invited by UMNO Pendang to their Raya open house and we went there. Besides than getting bunches of food, i also make friend with the staff. In the evening, i and my friend had set up the table with table cloth in Diamond hall for tomorrow event.

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Today, I practise to communicate with guest who come to ask and need helps. After that, I checked room after the guest check out. At the same time, there are two programs that was running through the day, 1) Reunion scot 1024 veteran 7 RAMD and 2) school program from SRIDA. In the middle of the day, there was a conflict happened among these two programme. I was very nervous and scared when they came to me because it was my first time facing the problem. They make some complain but at the end the problem had been solved smoothly by the help from the staff and i was relieved. It was a hectic day. Today, I leave the office by 1pm.

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It was a rainy day, I came all the way by myself from home. Today,  I learnt how to answer the phone call ,communicate with customer and how to solve any problem or complain. I love when using walkie talkie to roger with staff. Then, I learnt about the booking system, check in and check out. At the same day, i also help a group of student with their geography folio task. They asked about the resort geography, development and the potential in nowadays market. In the evening after recess, I help the staff do the invoice file. One of the best part is, i learnt how to use photocopy machine and of course i made some mistake😅

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For today daily report, I was given a profile of Pendang Lake resort. I look into it and knew something new about the resort. I was also practise on how to communicate with guest at the receptionist counter. I learnt how to talk politely and manner. On the evening, i make some time to visit the dormitories, halls and the arrangement of desks and chairs.

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At 7:40am, i reached the resort and have some breakfast by the lake.Then,I take a look at the organization chart and number of staff. I also take note the number of rooms, dormitories and halls. Around 11am to 12pm, i have a chance to go to check on every type of rooms. There are suite, junior suite, deluxe, standard and superior. At 12:30, i got a chance to communicate with my first guest who want to check in. I was very nervous but excited at the same time.

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At 7:45am , i reached the resort. The training session start with a short briefing by Mr. Shukri, assistant administrative manager. My first activity was to go through the main info about the background, vision, mission and fee of package provided. Next, i went for sight-seeing around the resort and snap for some photos for my report. At 1:10pm, i went out for recess and back at 2:10pm. The training continued with managing the meal for guests. There was a programme by Dato'Yusof Ismail from USIMA at Sapphire Hall and everything went well. I met Datin Rohayu, the director of PLR.