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First day working, the manager of Secret Recipe Kuala Kubu Bharu assigned me for morning shift at 9 AM. the supervisor name Miss Naimah conduct me and explain what to do every day in the morning. Every morning each staff have to make sure that the premise is clean before the cafe start to operating. Miss Naimah explain in detail of the product and menu that Secret Recipe offers. she also tells the ingredient and i have to remember those ingredient to avoid customer's allergic to food. For main daily routine as waitress is to greet customers politely and serve them good. i finish my shift at 6 PM.

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Still working in the morning shift. swept and mop entire cafe and get ready to open the shop at 10 AM. today Miss Naimah show the SOP of Secret Recipe. she explain about how to count every slice or whole cake that in stock. she reminds me to keep count twice to make sure the stock is right in number and had no shortage. every stock count will be doing at closing which is at 9.30 PM that is 30 minutes before the shop close at 10 PM. then, Miss Naimah show me how to organize every stock or product in stock place and refrigerator. this stock place also have to keep it clean and stock in there have to be organized so the will be no damaged product.damaged product will be count as shortage and this will affect the profit of outlet. Miss Naimah briefly explain everything day by day so i will not so shock to memorize everything in one day.

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Today i work in evening shift that punch card at 2 pm. i prepare myself and straightly greet customer and serve them. in the evening, Secret Recipe have tea time set that is 'SAVOURY TREATS'. This offers free coffee or tea with any purchase of any slice of cakes or pastry or SR trio platter. so evening customer will be people that want to have tea time with their partners or family. at night, customers will have dinner. the cafe will take the last order at 9.30 PM because the cafe will closed at 10 PM. after the last customers is leaving, we will close the shop and start to do closing work such as sweeping, mop, throw rubbish and clean all counters. counting stock left for the next day and make sure the stock are in good condition.

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I work in evening shift again because the manager said that i need to be more frequent on counting stock so i will remember how to calculate it. Today is Merdeka and Secret Recipe make an offers of RM6 of each slice of cake. The usual price is RM8.80 each slice. It is for limited time only from 12 PM until 5 PM. Customers non-stop come in to the store to get the limited time offers. All 5 staff in the cafe handfull with every customers order. The cafe are too crowded until the offers’ time comes to end. All the staff didn’t have any proper meal yet so we ask permition from the manager to close the cafe for 1 hour to get our dinner. We closed the cafe form 8 PM to 9 PM and open it as usual until 10 PM. The profit from that day so satisfied for our manager.

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Because today we short of staff, i get to work full time from 9 AM until 10 PM. 2 from 5 staff is on their off day. it is gonna be hectic day because this is the first time i work full time. But still Miss Naimah conduct me when i get blurred of something i didn’t learn yet. Miss Naimah also teach me how to key in the order from customer correctly and have to avoid wrong order. After take an order from the customer, i have to repeat again to confirm the order from them and then punch in to the kitchen counter, bar counter and cake counter. After settled that, i have to set up customer’s table with right cutlery. And the whole day i repeat the same thing and make some minor cleaning to keep the good hygiene.

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After off day for 2 days, i work in evening shift. Also today is delivery day. the new stock will come and we need to arranged all the stocks and make sure the ordering is same as what the factory sent. The delivery arrived at 3 PM. Half of the staff settled the delivery and half settled the customers that come in. Miss Naimah teach me how to check on the delivery stock that comes in. Other than that, she teach to organized stock. She said to put the new product behind the existing stock in order to finish the old stock first. After settled in that, get back to greet customers.

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Working in morning shift. Clean the shop and prepared thing such as clean cutlery, clean table and counter, boiled hot water and clean the cake chiller. At 10 AM start the operating hour as ususal and greet customer politely. Today Miss Naimah get me to tried to be the cashier. It is easier but need to correctly key in data and give the balance in correct amount so that at the end of the day, there will be no shortage in account.

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Work in morning shift again and do the same morning routine. have to handle fussy customers’ because they got an allergic to certain food and ingredient. I have to explain in detain every ingredient in the menu so it will give no harm in futre to customers and also to company. Luckily there is no any incident that we don’t want from the customers. The customers praise us for our concern to their allergic. And also today got lack of customers and i finish my shift at 6 PM.

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Again, morning shift and do the same routine. Greet customers, give them menu and taking their order correctly. After that set up their table according to what their order and make sure it is in correct place. After the food and beverages is done, i need to serve then to the customers carefully. After seeing their finish eating, i need to asked them if i can take their plate so they can comfortable to have meeting or chatting. Repeatly the same thing to other customers and go back at 6 PM

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Today is the last day of my SIEP and working in evening shift. Do the same routine of greeting customers and do minor cleaning when there is no customers to keep the hygiene clean and comfortable for customers. Miss Naimah give an advice to always smile and greet customers in good manners no matter how bad my day is. Because waitress mood will impact customers mood whether it is good or bad to be at the cafe having their meal. I finish my SIEP by giving the ‘Laporan Maklumat Majikan’ to Miss Naimah and thanked her for giving me opportunity doing my SIEP in Secret Recipe.