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1. What are your strategies in addressing the gap in the market?

2. Do you have an existing customer experience framework that works?

3. Would any public policies really help in improving subscription rate for microtakaful?

4. Do you prefer a profit sharing model that can also assist these subscriber to earn some kind of revenue?

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1. How does takaful earn money when people are just paying very little every single month .

2. From pass experience a lot of government and organizations has did a lot of approach to B40 groups why are they are not succeed through their programs in order to connect those B40's people to takaful ?

3. How can we make sure that the customer has a really good coverage on the takaful product and making them in commitment by subscribing yearly or monthly .

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How they earn profit with RM2 plus per micro-takaful plan, and where they get money to pay them when client wanted to claim?

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1. What were the past best practices that can  effectively expose the B40 communities with Takaful products?

2. What are the gaps for B40 communities to accept Takaful products?

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1. How insurance and takaful meet financial protection needs?

2. How you make sure that customers understand the coverage of the product, how to pay premiums/takaful contributions and how to make a claim?

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1. How do you made microtakaful known to the people? What is your key effort to make many people know about it and contribute to it?

2. Does the claiming process been simplified or it is being speed up?

3. What are the best approach that you have been using to approach the poor?

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1. If there a person who have a lot of negativity about microtakaful, how to you face them and what are word you want to said to them?

2.  What is the most loss that microtakaful ever had?

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1)What is the challenges for microtakaful operator in caming out the policy?
2)How effective that you see microtakaful in helping the underpriviledged community?
3) Is there any alternative or modification can be done on microtakaful but it serve the same purpose that can be benefiial to more people?

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1. How do you think the training provided to the agents of the takaful products are successfully conveyed to the consumers to ensure product quality control?

2. What policies/perks does your company provide which attracts more client and makes you stand out compare to your competitors?

3. What challenges are you expecting to face in the near future in order to propel the company’s development and what plans have you lay out to overcome this?

4. What steps do you take to build awareness on microtakaful products particularly in the B40s community?

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1. What are your prerequisites to identify which clients to chase down for takaful?

2. How do you handle objections from clients that don't want to purchase takaful?

3. How did you reach out to so many clients and educate them properly about takaful?

4. What's your end goal? Are you seeking financial inclusion or merely personal profit?

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1. In the marketing aspects of things, do you use different approaches for the youths and older generations? if not who is your target group?

2. What outreach programs have you done to educate your target group on the importance of microtakaful?

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1. What is the most affective way to attract your target market to adopt your products? Was it worth it?

2. What are the challenges in selling microtakafuls?

3. Do you measure the efficiency of microtakaful in ensuring financial inclusion?

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Ma'am/ Sir,

What are your efforts in promoting takaful to the youth? How do we get them to start young?

What makes a person/household allegeable for microtakaful? Is there a specific test to fit into the definition? if so what happens to those who are stuck in middle? (not the targeted poor for microtakaful but have trouble affording Takaful)

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Hi there, I have 2 questions that I'm curious about:

1. In your opinion, how well do the lower income groups aware on the importance of having an insurance plan especially through microtakaful?

2. Is it a bad idea to apply for microtakaful/ any insurance plan at a late age or after building a family?

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1) Bagaimana syarikat takaful memperolehi keuntungan? Apa pandangan anda terhadap persepsi masyarakat berkenaan mikrotakaful?

2) Bagaimana dengan perlindungan berharga RM2 dapat menawarkan perlindungan sebanyak RM10,000 sama seperti perlindungan takaful lain yang mempunyai komitmen yang lebih tinggi?

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1. How do you attract people to listen to your explanation regarding to Takaful details?

2. In your opinion, which group are more attractive to Takaful, youth or senior citizen?

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1) How do you design takaful protection plan?

2) Where Takaful operator invest to get high profit and protect their clients?

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Hello sir; 2 questions I would like to ask are:

1) How have you gotten your customers to consistently return and purchase your products and services ?

2) How do you see the future of distributing takaful? What type of systems will be used in the future and how do they differ from the system your using now?