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Re-opening office with PPE and health safety protocols.

Kent 2.0 TI completion

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In office support for Programs by Admin Support Team

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First full year with QVAP as a formal ACRS program. QVAP has helped build LGBTQIA+ cultural competency across the agency with organization-wide staff trainings, monthly QVAP discussions, and a special event sharing LGBTQIA history.

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$350,000: Direct assistance to 700 individual restaurant and food service workers under the Plate Fund.

$200,000: ACRS relief to 400 households in need funded by private foundation grants.

Linkage to food vouchers for City of Seattle for 204 households.

Direct rental assistance to 82 households/249 individuals.

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Through August, over $55,000 in Facilities expenses – to keep buildings clean, provide PPE, for screening, improved ventilation, signage.

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Over $50,000 in technology specifically to help clients overcome the deep digital divide, including cellphones, service plans, chromebooks, webcams.

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Received over $1,500,000 in funds related to the COVID-19 pandemic.

Funds were used in 3 main ways – infrastructure to maintain services; direct assistance; and support to meet revenue gaps.

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Over $100,000 in computer and tech costs, so staff have the tools to work remotely and to securely communicate with and serve clients – laptops, Teams licenses, webcams, zoom licenses, headsets.

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Implemented ACRS’ JustCARE Program – 24/7 hotel-based model for unsheltered individuals focusing on CID/Pioneer Square.

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Started Kent 2.0 despite funding challenges by evolving with new strategies.

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Converted all programming to on-line, including Job Search Prep class, Digital Literacy class, Job Club and Ready to Work

Assisted approximately 180 LEP clients to navigate the Unemployment Insurance system

Added two new WIOA contracts and hired two great new staff members

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Successful development and launch of virtual events (WFR, corporate networking/Bloc Party Series and Virtual Gala) raising nearly $500,000 total.

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Launched ACRS’ first cookbook benefitting the Food Bank. This cookbook is the first of many years to come and will take place every fall.

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Transformed volunteer onboarding, recruitment and placement.

Innovated remote volunteer opportunities that connect passionate volunteers to support ACRS.

Meaningful volunteer opportunities, including the Caring Messages Program (which recently surpassed 1,000 messages)

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Created and managed the Washington Asian American Pacific Islander Complete Count Network (WA AAPICC), a network of 22 AAPI orgs around the state committed to a complete census count in our diverse community. We built capacity through training, grants, and technical assistance to the network. Washington State ranked second in census completion, after being one of the bottom states last census – in large thanks to communities of color committed to fighting for the resources that we deserve.

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208 clients in January and 279 clients as of 11/25/20. Expected growth of over 35% in number of clients for 2020 despite challenges of the pandemic. Increased reimbursement rates will help ensure program is financially self-sufficient.

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Held joint virtual summer program for MH and YD youths

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BH staff have survived through three major challenges all at the same time.  The COVID virus pandemic, implementation of new Electronic Health Record system and the new KC payment system. Although it is ongoing, we have successfully launched and learned to use EPIC, have developed and implemented many strategies to be successful in the new payment system, and we have never stopped to provide caring service through many creative ways in the pandemic.

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Managed to support the growth of the agency with new funding sources in each program
Managed to support the operation of the agency during the COVID-19 pandemic.

Secured Payroll Protection Program forgivable loan to keep staffing whole in 2020 and 2021

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Safety Support Pay for Staff

Holding cost of Health Care Premiums for Staff at same level

Teleworking Reimbursement and Policy

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Dedicated BH staff have been providing essential service to our most vulnerable clients  with in person office and home visit and telehealth service to ensure their medication, injection, food security and whole health since the start of the pandemic.

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Salesforce implementation
OCHIN/Epic Go Live
Laptops for all remote work
Office 365 implementation

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Held first ever virtual AAPI Democracy Summit with 500 participants around the Washington State, where we heard from Governor Inslee, Helen Zia, Dr. Helen Chu and other community leaders on issues important to our community

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Food bank and senior meals quickly pivoted to delivery mode. Working with METRO to provide delivery, currently averaging 2,000 grocery bags and close to 2,500 senior meals each week. Over $400,000 in CARES Act and COVID-Relief funds received.

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Participated in successful lawsuit to get a nationwide injunction on USCIS’ proposed new fee schedule and elimination of the fee waiver

Converted all programming to on-line, including CITZ classes, one on one N-400 application consultations and Naturalization Clinics

Will submit ~ 650 N-400 applications in 2020, including an amazing 143 in the month of September.

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Thanks to the amazing nutrition team, we maintained essential outreach to our community by distributing census, GOTV, and immigrant relief fund information in our food delivery bags. This was especially important because these are many of our community members who might not be reached through phone banking and other traditional outreach.

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Engaged and cultivated relationships with new and existing donors and supporters, who've given tremendous support to our communities through in-kind and monetary donations.

Many first-time major donors (give $1,000 and above). Peach Foundation gave $45,000 out of the blue.

Year-round giving by restaurant partners: Liems Seafood, Nue,  and Spice Waala.