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Project title:

Background
a.

Setting Objectives (Where you would like to go?)
Achieving company goals/Inspiring/Moving company forward/time bound/Short or Long Term (Be SMART)
Not task/plan
1.
2.

Key Results (How you'll get there?)
1. Increase Penang Sign-up to MQL conversion rate from 15 to 20%
2.Increase MQLs from 300 to 500
3. Increase Penang SQLs from 300 to 500

Plan
1.

Measuring Results (KPI)
1.

PDSA
1.
2.
3.

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Project Title
To develop digital marketing plan for a pharmaceutical/supplement company

Background
a. Targeted group: Demographic/ Lifestyle activities
b. Platform: Social Media (FB & IG), Website, Email
c. Effectiveness of marketing campaign
d. Marketing / Google Trends - Observation

Setting Objectives (Where you would like to go?)
1. To achieve RM 1M by 31/12/2020

Key Results Area (How you'll get there?)
Financial
1. To recruit 500 MQL through digital marketing campaign / Organic reach
2. To recruit 300 SQL
3. To achieve 100k followers

Operational
People
Service Excellence

Plan (Weekly review)
1. To have 100 new/fresh likes on FB
2. To prepare 3 content posted on social media (1 video, 1 podcast, 1 written content)

Measuring Results (KPI)
1. by Q1 (deadline)

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Project Title
Education on Opioids Breakthrough dose serving for better pain control

Background
a. Enable carers and patients to be more actively and confidently involve in care, especially in pain control.

Setting Objectives
1. To improve the patient's/carer's in pain control

Key Results (How you'll get there?)
1. To reduce phone call (baseline: 123 calls) enquiring on questions such as when is the next appropriate time to serve breakthrough dose by patient/carer

Plan (Weekly Review)
1. To prepare education leaflet for nurses to bring along during home visit (Bilingual)
2. Briefing to nurses (100% nurses has been briefed on educational material)

Measuring Results (KPI)
1. Frequency of phone call received to explain the use of opioid breakthrough dose

PDSA
1. Feedback from nurses
2. Feedback from patient's/carer's

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Project Title
Medicines Storage Optimization

Background
a. Current medicine storage place is not fully optimized.
b. Operational inefficiency

Setting Objectives
1. Create more spaces for medicine storage by Q2 FY2021

Key Results (How you'll get there?)
1. Increase space utilization from 80% to 90%.

Plan
1. Reshuffle existing workplace to maximize storage place
2. Carefully de-list items not in used
3. Purchase goods using latest sales forecast to minimize over stock

Measuring Results (KPI)
1. Number of shelves/items
2.  Stock holding period