# data[].attributes.body
Visitor had to carry their luggages to the taxi without any assistance from the staffs

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the surrounding area is dirty

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Highly overpriced in comparison with similar resorts in Vietnam, the surrounding area is very dirty

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Bed was lumpy and uncomfortable

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The breakfast food wasn't good
Facilities: Lack of some renovation

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Near the noisy place

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loud inappropriate music at dinner

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spray pesticides, insecticides on green pepper in front of customers

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The air conditionning is not avaliable in the common areas

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Room near elevator. Too much noise . No isolation

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Service from the reception and bell staff was very disjointed

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The hotel felt lacking in atmosphere and seemed to be concerned with trying to sell the tours.

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Near the noisy place

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Nor led guests to their rooms

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use many environmentally unfriendly plastic bottles

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Check in was messy

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the quality of food is poor

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Rooms were out of date and average, had a low flow toilet.

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Staff lied

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Lack of atmosphere in the evening

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the food choice was very limited.

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the hotel car from/to airport is terribly expensive.

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Never directed to the elevator

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None of the key cards worked

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Smelt a bit like cigarettes and their wasn’t any hand soap

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Smelt a bit like cigarettes and their wasn’t any hand soap

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Bad car service , waiting long time

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Floorboards in rooms were uneven and a trip hazard.

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Staff attitude: judging the appearance of the guest does a good job

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outdated and uncomfortable facilities

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No help in carrying luggage after checking in

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- lack of Facilitities

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The hotel felt lacking in atmosphere

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Some areas do not have wifi coverage

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Horrendous noise music on new year Eve

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old story books with stains lay across the table top.

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Shuttle bus to Hue has very limited timetable

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the wifi speed is slow

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TV channels are extremely poor.

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the reception lacked any sort of eye content

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the staffs arent flexible

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Service: The breakfast menu is not rich yet

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N2 Room is not the same in the picture on web

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N2 Room is not the same in the picture on web

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Daytime parking is a bit inconvenient

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This private car was quite expensive for 3 hours.

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The toilet floor must be steeper for quick-drying drainage or have a quick-drying system

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sound testing to prepare for unpleasant events

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Damages and construction errors

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Unprofessional staff

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The room was small, the bathtub looked dated.

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Room quality: The room is a bit tight and not airy, so long-term guests are not comfortable

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Have to wait long time for security open

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Taking ages to Refund money

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Disappointed by front desk staff

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Dirty room

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Too hot in afternoon and quite noisy

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still use small plastic bottles for shampoo etc and water instead of environmental friendlier solutions

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some staff is lack of english communication

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Room quality: The air conditioner is not cool

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All linen were not ironed

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lack of wifi transmitters

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Overpriced and poor serviced hotel

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Room quality: The lights are a bit dark

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Wifi was hit and miss

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staffs are not helplful

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Inexperienced manager

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musty rooms

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Poor staff attitude

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Not enough power points in rooms

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Facilities: blankets and pillows seem old

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Staff at breakfast was not very attentive

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Too noisy and annoying for guests

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no automatic coffee machine as is now absolute stand in resorts

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The toilet pressure was weak

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Charming but dated.

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Poor network quality

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the cleaning service is not good

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poor quality breakfast

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Hard to understand staff English

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Incompletent staff

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Small swimming pool

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uninformed staff

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Unpleasant essential oil - feels like musty

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The room wasn't clean. After one night all our clothes were damp.

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The room wasn't clean. After one night all our clothes were damp.

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Have worm in soup

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equipments n breakfast need to upgrade

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Too noisy

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Unhygienic food

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bad facilities

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Bad service, not worth the money

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staffs seems unprofessional

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far away from the city centre