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Regions Bank Debuts New Concept Branch Model

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In the Danish market, Jyske Bank has introduced a new concept under the name of "Jyske Differences". The cornerstone in the concept is a new type of products that are presented physically as packages and the Banks new and trail-blazing interior design throughout its branches.

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What customer-centric activities did Jyske implement, if any?

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What customer-centric activities did Jyske implement, if any?

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Round tables, cafe, empower employees to decrease amount of time spent on answering requests. Play room, simplified processes,

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Processes focused on core values
Reduced distance between employees and customer
Decentralisation
Value creation dual

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Redesign of branches
Coffee and juice
Physical representation of service packages
Touch screens

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add market
Choosing a target market and catering only for them and their need

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screens and information on the market place provide clear information about bank's

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What role did technology play in the redesign?

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What role did technology play in the redesign?

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A big role, all the way from touch screens to self-seeking compyters