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TEY JIN WEN  H18A0649 PRESENTATION VIDEO

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TEY JIN WEN  (H18A0649) INDUTRIAL REPORT

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 Tey Jin Wen Borang B - Evaluation Form -

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Borang B - Evaluation Form - Tey Jin Wen

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Today is the last day of the internship that I help to guide the performance of telesales. Meanwhile, I also help my supervisor edit the report on road tax which is filling up the date of delivery road tax. Meanwhile, I will do the midday report to the supervisor. On the other hand, I also reply to a lot of questions that customers ask regarding their delivery issues. Lastly, I continued with the road tax calculation and packaging.

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Today I am helping to see the performance of telesales. Besides that, I pick up some calls asking about the delivery status of parcels. Meanwhile, I sent the messages about issues of top-up requirements and blacklisted the customer they can’t renew the road tax. O the other hand, I do the midday report to my supervisor. Lastly, I do the calculation of road tax and packaging.

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Today I am busy guiding the performance of telesales. Besides that, I am also busy to reply the messages that customers ask on WhatsApp. Meanwhile, I also post a lot of posts about recruitment on Facebook. Besides that, I will do the midday report for my supervisor. Lastly, I will calculate and package the road tax.

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Today I am helping to guide the telesales. Besides that, I also pick up the calls regarding outstanding summons and explain them properly to the customer. Meanwhile, I will also do the midday report for our supervisor’s reference. Besides that, I will need to post a lot of recruitment posts for the job scope of telesales on Facebook. Lastly, I will continue to calculate and package the road tax.

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Today I am helping my supervisor to guide the performance of telesales. Besides that, I will pick up a lot of calls from customers and update our logistic partner to solve their delivery problems. Meanwhile, I also sent some emails to the insurance company regarding the issues problems that telesales post in the workgroup. On the other hand, I will do the midday report to my supervisor as their reference. Lastly, I will calculate the road tax and packaging.

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Today I am busy picking up a lot of calls from customers to ask about the delivery status and also sent a lot of JPJ receipts to a customer who still hasn’t received the parcel of road tax. Besides that, I will continue to guide the performance and motivation of telesales and also investigate their success claim. Meanwhile, I will post the recruitment on my Facebook and do the midday report for Program Tenang.  Lastly, I will calculate the road tax and packaging.

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Today I am guiding the telesales as usual. Besides that, I continued with my daily tasks which are posting the recruitment on Facebook. Meanwhile, I will reply and pick up the customer calls regarding the issues of road tax. Lastly, I will calculate the order of road tax and packaging.

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Today I am helping my supervisor to guide the telesales. Besides that, I also need to pick up the calls from customers regarding the issues of the delivery status. Meanwhile, I will do the midday report for Program Tenang. Besides that, I will need to do the daily tasks which are to post a lot of posts of recruitment on Facebook. Lastly, I will calculate and package the road tax.

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Today I am helping the supervisor guide the telesales daily. Besides that, I am also busy posting the recruitment on Facebook before 12 pm and 3 pm. Meanwhile, I will check the successful claim of the telesales and do the midday report for my supervisor. On the other hand, I sent a lot of quotations and blacklisted messages to the customer they got problems in renewing road tax. Lastly, I will calculate and package the road tax.

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Today I am helping my supervisor to guide telesales for their performance. Besides that, I also help my supervisor to post the recruitment job scope on Facebook at 12 pm and 3 pm. Meanwhile, I will do the midday report to the supervisor as their reference. While I also pick up a lot of calls asking about the status of the delivery parcel. Lastly, I will calculate the road tax and do the packaging.

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Today I am helping my supervisor to guide the telesales. Besides that, I also help my supervisor post the job scope on Facebook. My supervisor requests me to post before 11:30 am and 1 round again at 3 pm. Meanwhile, I will also do the midday report to my supervisor for their reference. After that, I will calculate the road tax and packaging.

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Today I am helping my supervisor to guide the performance of telesales. Besides that, I will do the midday report for Program Tenang to my supervisor as their reference. Meanwhile, I will send the quotation for the top-up required and messages of outstanding summons to customers who have problems with road tax renewal. Lastly, I will go through the road tax calculation and packaging.

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Today I am helping my supervisor to guide the telesales. Besides that, I also help my supervisor edit the excel for Allianz. I need to edit the pickup and delivery date and calculate the delivery duration. Meanwhile, I got some emails and messages that need to reply to and help the workgroup settle the customer issues. Lastly, I will go through the road tax calculation and packaging.

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Off day.

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Today I am helping my supervisor to guide us about our telesales. Besides that, I also take a lot of calls from customers asking about the delivery status. Later I will send the JPJ receipt to the customer who hasn’t received their road tax. Meanwhile, I will do the midday report as a reference. Lastly, I will go through the road tax calculation and packaging.

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Today I am busy picking up some calls from customers to ask about the delivery status. Besides that, I also sent a lot of quotations for top-ups required to customers. Meanwhile, I will need to guide the performance of telesales and answer the questions that they asking from the customer. Lastly, I will do the calculation and packaging the road tax as usual.

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Today I am helping my supervisor to guide our telesales as usual. Besides that, I will do the midday report for Program Tenang. Meanwhile, I will send emails or messages to the customer who got the problem of renewal road tax. Lastly, I will go to calculate road tax and packaging.

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Today I am helping my supervisor to give some training to our new crew. The training is very important because it will let telesales know more details and information about the Program Tenang. Besides that, I will continue to do my midday report for this program. Meanwhile, I will calculate the road tax and packaging to our delivery partner.

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Today I am helping to guide telesales as usual. Besides that, I also help my supervisor to guide the telesales who work from home. I need to let telesales at the office open the google meet and let the telesales who work from home listen to the script and process it during the calls. Meanwhile, I was busy to reply the messages from the workgroup and picking up the calls from a customer who asked about the issues of road tax. Lastly, I will do the calculation of road tax and packaging.

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Today I am helping my supervisor to guide our telesales for the program Tenang. Besides that, I also pick up a lot of calls from customers asking about the delivery status. So I have been quite busy screenshotting a lot of JPJ receipts to customers as their evidence within driving. Meanwhile, I will do the midday report for the successful claim as my supervisor’s reference. Lastly, I will do the calculation of road tax and packaging.

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Today I am helping my supervisor to guide the performance and productivity of our telesales. That is very important because our program already needs to end so we must increase their motivation as we can. Besides that, I will do the midday report for program Tenang to my supervisor. I will also settle the issues of road tax operation which is sending the quotation of top-up required to the customer. Lastly, I will continue with my road tax calculation and packaging.

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Today I am helping my supervisor to guide our telesales. It is because I should always investigate their performance and productivity. Besides that, I will do the midday report as usual as the program Tenang still running. On the other hand, I will always check the sim card status and update my supervisor on whether got problems or not. Lastly, I will calculate the road tax and package them into parcels for our delivery partners.

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Today I also as usual to help my supervisor to guide our telesales. Besides that, I need to pay attention to them to see whether they got any problems with a sim card or call list and raise their productivity to hit the target. Meanwhile, I will also do the midday report to identify their productivity and motivation in their jobs. Lastly, I will continue to calculate the road tax and packaging.

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Today I am to help my supervisor to guide the telesales. Besides that,  I also help my supervisor to check the latest status of the sim card. I need to identify which of the sim card already banned or banned with only WhatsApp and edit in the google sheet. Meanwhile, I will need to do the midday report for the success claims of telesales. Lastly, I will continue to calculate the road tax and packaging.

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Today I am busy helping my supervisor to guide the telesales for our project Program Tenang. Besides that, I also do the midday report for this project for my supervisor as their reference. It can help to see the productivity and motivation for our telesales. Besides that, I will calculate the road tax and packaging as usual.

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Today I am busy helping my supervisor to guide the telesales. That is very important because our company got goals and needs to achieve the target. I also send a lot of the top-up quotations, blacklisted and not within 2 months to the related customer as there can’t proceed with the road tax. Meanwhile, I will also do the midday report for program Tenang to calculate their success claims as to their reference. Besides that, I will continue with my road tax calculation and packaging.

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Today I am busy to reply the messages from our landline group. Most of their issues are regarding to the delivery status of their parcel. Besides that, I will also need to send the messages to the customers got issues with the renewal of road tax. Meanwhile, I will continue to do the midday report to my supervisor as their reference. Lastly, I need to list the works that I doing today to my supervisor.

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Today I am busy helping my supervisor settle the messages from customers. Besides that, I also sent the top-up requirement, not within 2 months to the related customers. Meanwhile, I also so the midday report to them for the program Tenang. Meanwhile, I will need to settle the car insure workgroup which is a lot of problems of them.

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Today I am busy sending messages to our customers on WhatsApp. It is because I will need to update the latest status of their delivery parcel to them. Besides that, I will need to do the midday report as a reference to my supervisor. Meanwhile, I also help my supervisor to do the salary of our crew by editing the excel form and editing them properly to easily my supervisor calculate the salary.

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Today I am busy helping my supervisor to guide our telesales. It is because we need to identify their efficiency and productivity every time. Once they had any problems with the sim card or master list I need to help them to solve their problems. The reason is we don’t want to waste their time concerned with the issues and save the time to call a lot of the customers. Besides that, I will do the midday report again and post it to our company group as their reference. Lastly, I will calculate the road tax and do the packaging.

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Today I am busy helping my supervisor to guide the telesales during their calls. It is because we need to always determine and ensure their efficiency and productivity. Besides that, I will also need the midday report for my supervisor as a reference. Lastly, I will continue to my road tax calculation and packaging.

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Today I am helping my supervisor to take care of our company telesales. I need to always pay attention to them to see their productivity and efficiency of their calls. Besides that, I also send the quotation to those customers who need to top up, outstanding summons, and special cases which like e-hailing. After that, I will do the midday report to my supervisor as their reference. Meanwhile, I will continue to my road tax calculation and packaging.

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Today I am full in charge of the Program Tenang. My supervisor let me take care of this project and fully understand the project. Besides that, I will continue to do the midday report for Program Tenang as a reference to the crew. While I will also need to continue my calculation and packaging of the road tax.

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Today I am busy handling the messages from emails about the policy and delivery status. Besides that, unfortunately, our company WhatsApp has been banned so we need to wait for the progress to reply to the message from our customers. Meanwhile, I will continue to do my midday report for my supervisor and continue to my road tax calculation and packaging.

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Today I am busy picking up the calls from customers due to the cases that ask about the delivery status. Besides that, I also need to reply to the emails from our customer related to the issues of policy or road tax status. On the other hand, I will need to do the midday report to my supervisor as their reference with Program Tenang. While, I will also send the messages to the customer they got some issues with renewing road tax which is an outstanding summons, blacklisted or not within 2 months. Lastly, I will calculate the customer road tax and do the packaging.

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Today I am busy picking up the calls from customers asking about the delivery status of their road tax. Besides that, I also need to come here early to help my supervisor to do the log-in session of the Program Tenang. Meanwhile, I also need to reply to the messages that customers asking the question on our company WhatsApp. Lastly, I will continue to calculate the road tax and do the packaging.

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Today I am busy replying to the messages that customers ask about the road tax delivery. Besides that, I also need to email the insurance company about the insurance issues whether it hasn’t received the policy before that or got refunded. Meanwhile, I need to do the midday report to my supervisor based on the Program Tenang as their reference. While I also need to continue with my part which is to calculate the road tax and do the packaging for them.

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Today I am busy replying to the messages and emails from our customer service workgroup and the emails from our company. Besides that, I am also very busy picking up the calls from customers to ask about the delivery status.  Meanwhile, I will need to calculate the road tax and packaging.

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Today I am continue to my job scope which is always concern to our customer work group and help them to reply customer issues or problems that regarding the insurance problems. Besides that, I have received some calls from customer to update their delivery status. Meanwhile, I also need to reply the messages that customers already top -up required or clear off the summons. Once they already clear off, our company will proceed and renewed their road tax as soon as possible. Lastly, I will need to calculate the road tax and do the part of packaging.

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Today I am busy to reply emails and messages as usual. Besides that, I also need to prepare a midday report of Program Tenang to my supervisor. Meanwhile, I also need to handle the customer service that got asking about the delivery status. Lastly, I will need to continue to my job scope which is calculate the road tax and make the packaging.

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Today I still busy to reply customer emails that regarding the issues of road tax. It is because before that are public holiday so our company received a lot of orders from Touch’ n Go. Besides that, I also need to write a lot of emails to our insurance support due to the insurance problems. Lastly, I need to continues to calculate my road tax and do the part of packaging.

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Today I am busy to reply the messages and emails from our customer due to the road tax status. Besides that, I also need to solve the issues in the work group. Meanwhile, I need to do the midday report to our supervisor. Lastly, I need to calculate the road tax and continue to package to our customers.

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Today I am so busy to reply messages and emails from our customers. I also need to reply a lot of cases that our telesales ask in the work group which are more concern to the policy request and the 50k PA policy. Besides that, I also need to reply the emails that customer ask about their road tax status. Meanwhile, I need to edit the midday report to my supervisor as a performance reference. On the other hands, I need to calculate a lot of road tax which are total 200 more and package to our logistics team. Lastly, I need to assign to our cust with the customer list everyday.

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Today I am busy to help my supervisor to check the status of sim card. That is very emergency because if already expired then the telesales can’t make any calls. Besides that, I also need to prepare the midday report of Program Tenang to my supervisor as a refence. I also quick busy to reply a lot of messages and emails from our customers work group and the emails that about status of delivery road tax. While, I need to assign the name list to the telesales once they finish their calls. At the end, I need to calculate the road tax and make a packaging.

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Today I am busy to assign customers list to our telesales for the program Tenang. Besides that, I also need to messages and reply emails for customer who concern with their road tax delivery. Meanwhile, I need to continue to my road tax calculation and packaging with our road tax order.

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Today I am busy, as annually, replying to the messages and emails from our customers and need to edit the successful claim of project Tenang. Besides that, I also need to calculate the success case of midday for our telesales and need to assign a new name list for them by tomorrow. While as today is a holiday, our company operation of road tax will be canceled till next Thursday. Meanwhile, today I also need to join project Tenang. I need to help my supervisor to calculate and record the calls of telesales which is true or not and take note of the daily performance. Besides that, I need to post the template for hiring almost 30 part-time groups. While I need to explore a new platform online to attract more people to come to interviews. Lastly, I need to track the sim card to determine whether already expired or not.

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Today I am busy to reply emails and messages from customers and helping them to clear all their air. Besides that, I continue to edit the successful claim of Program Tenang by yesterday to my supervisor. I also need to edit the successful claim of midday twice times and sent it to my supervisor. It is very necessary to let our supervisor see the performance of our crew. Lastly, I will continue to calculate my road tax and do the packaging. My supervisor also gives a new job scope which is to help the team of Program Tenang to assign their list of the customer.

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Today I am busy replying to messages and emails from emails and WhatsApp. Besides that, I also need to always remind customers that got top-up requirements, outstanding summons, and some special cases whether they already solved the issues or not. On the other hand, I need to edit the excel for my supervisor for the program Tenang as a reference to them. Lastly, I will continue to my calculation and road tax packaging.

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Today I am busy filtering the document that my supervisor asked me to filter. I need to filter the name they are not Chinese people. Meanwhile, I am busy to reply messages and emails from customers and the workgroup. Besides that, I also need to edit the document of program Tenang success claim that the supervisor needs every day and calculate the mean day report to my supervisor. Lastly, I continued my calculation of road tax and packaging.

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Today I am quick busy replying to many messages and emails from the customers. I also need to edit the successful claim for program Tenang to my supervisor as his reference. After lunch, I need to calculate the success claim from the telesales and make a report to my supervisor. While today got cust ask the meaning of the excess claim. An excess is the first amount of a claim for which you will have to pay. Your insurance pays for the amount beyond the excess. The excess clause may apply to repair claims and/or theft claims. Some insurers will overlook the application of the excess if repairs are undertaken at their panel of repairers. Lastly, I continued with my road tax calculation and packaging.

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Today I am busy replying to the messages and emails from our customers. I also need to write some messages about top-up requirements, outstanding summons, and special cases for customers who can’t renew their road tax. Besides that, I also need to help my supervisor to edit the name list for the telesales who success claim before and copy them into a new excel. Meanwhile, I need to calculate also about the mean day calculation with success case to my supervisor as evidence to see the improvement of them. Lastly, I continue with my calculation of road tax and packaging.

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Today I am busy with customer service which is replying to a lot of messages and emails about road tax and delivery status. Besides that, I also need to help my supervisor to edit the excel for the Program Tenang about the total success case. Meanwhile, I need to call 3 of the insurance which are Allianz, MSIG, and Zurich Takaful ask whether foreign people can add on with the additional driver or not. Then I need to calculate the percentage of success cases in excel to determine the effort of our telesales. Lastly, I continued with my calculation and packaging process.

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Today I am busy to reply customers’ messages and emails. Most of them are about the issues of policy and delivery of road tax. Meanwhile, I also pick up a lot of calls to ask about the status of delivery and when the date will arrive. Besides that, my supervisor also teaches me to edit some documents about Program Tenang. It is very important because we need to submit it to Touch’ n Go as a reference. On the other hand, I also need to find out 3 people because our company wants to hire some employees as our telesales. So, I need to create some posts that are more attractive and interesting to attract someone who comes to interview. Lastly, I need to early calculate our road tax and do the packages.

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Today I continue busy to handle the replying to messages and emails from customers. Even though I have already replied many times but it is still very challenging for me as every time will appear a lot of new questions and I need to find out the problem, determine it, and figure out the best solutions for the cust and customer. Meanwhile, I also need to screenshot some documents for the customer as evidence. Lastly, I continued with my calculation of road tax and packaging.

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Today I spent my time to reply the email and messages about the issues of car insurance. Meanwhile, I also learned new things about the difference between market value and agreed value. A key difference between market value and agreed value is you get whatever amount of money back in a claim that you agreed on with your insurer because that policy pays the same regardless of your vehicle’s depreciation. There are a number of factors that impact a premium and the vehicle’s value is just one of them. It’s important to shop around and compare your options. Though market value policies are normally cheaper, agreed value can be less expensive if you insure your vehicle for less than it’s actually worth, resulting in a cheaper premium. And if you want it to be covered for more than it’s worth, you’ll pay extra in premiums. Both of these situations require the insurer to agree to the lower or higher value you wish to insure your car for. The cost of a market value insurance policy largely depends on how much your car is worth in the first place, amongst other factors. It’s important to compare market value options vs agreed value policies to see which option is right for you. Lastly, I still continue to calculate and do the packaging of the road tax.

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Today I am busy to reply customer messages and emails. Luckily, all of the questions are already easily solved in a short time. Meanwhile, I also found a new thing which is the personal accident coverage actually will send to the customer within the first week of the following month. But it depends on customers which are eligible-purchase the car insurance via Touch’ n Go e-Wallet. My supervisor also advise me to see the information or You Tube about how to use the excel and the operation of it. Lastly, I continue to calculate and package road tax.

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Today I am busy to reply the emails of customers asking about the status of the policy and the delivery details with the road tax. Meanwhile, I also need to update our customer workgroup and help to solve the problems of issues they faced. On the other hand, I also need to answer their questions to assist them to solve customer issues. While I also have to learn a new thing which is AWB (Air Waybills). An air waybill (AWB) is a document that accompanies goods shipped by an international air courier to provide detailed information about the shipment and allow it to be tracked. The bill has multiple copies so that each party involved in the shipment can document it. Lastly, I continue to calculate and package road tax.

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Today, I have to need to settle the messages that customers already clear off the top-up requirements and outstanding summons. While I also need to chase emails from the insurance company to reply to the emails that got refunded and haven’t received the policy. Meanwhile, today got a special case which is the customers only can renew his road tax for 2 months. So, we will expect that customer still hasn’t renewed his Evp permit. My supervisor also training me to be more committee during the customer’s calls. Lastly, I still do my calculation of road tax and packaging.

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Today I am busy to reply the messages of the customer for the delivery status and updating the latest information the customers. Meanwhile, I also reply to the emails by customers sending which is the customers got refunded by the insurance company. I also need to settle the customer’s inquiries which is email to the insurance company whether for the cases of payment refund and still haven’t received the policy. Besides that, I also help my supervisor to fill the excel with the tracking number of the logistics team and edit the status of delivery. Lastly, I just continued the calculation of rad tax and packaging.

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Today I am busy solving the issues and questions posed by our car insurance workgroup. That is very important because so many customers pending for our answers. Meanwhile, I also need to reply to the email that got some customers asking. Besides that, I also need to improve my knowledge about car insurance to let me easier to handle the questions. Then, I just continue with my calculation of road tax and process packaging. Lastly, my supervisor asks me to fill out the excel with the status of our logistics team and tracking number.

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Today I am busy to reply emails and messages with customers. That got a lot of problems especially customer can’t check their quotation in the Touch ‘n Go. We need to email insurance support to solve their problems. If not, they will not buy the road tax with us. While today I faced a special case in which is the customers got invalid insurance. The real reason is customers didn’t do the insurance renewal when the insurance already expired and it caused that got a gap with the road tax and cause customers can do the renewal road tax. The other case is a customer who cancels the order from Touch ‘n Go but can’t do the renewal. So that I need to identify the problems and find out the solution. Lastly, I still continue to calculate the road tax and make the packaging.

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Today I am busy to reply the email to the support company to solve the problems of road tax. We got a lot of emergency cases such as NCD block, and payment refund and haven’t received the road tax. We need to settle them latest by this Friday. It is because customers are chasing their road tax and need to update as soon as possible. While today I have a lot of information about the difference in insurance within the east and west Malaysia and some knowledge NCD. Because my language is not good so my supervisor advises me to watch and listen to the video on basic English convection. Lastly, I just continued with my road tax calculation and the part of the packaging.

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Today I am replying to the customer’s emails and messages. Because is the starting point of Hari Puasa so we need to escalate our road tax for the delivery. So that, I calculate the road tax and package them as fast as possible. Besides that, I still continue to solve the problems of the delivery parcel. I need to update our logistics team whether the delay of the parcel or the real issues delays of the parcel. That is because it is very important and needs to determine as fast as possible. While I also reply the customer’s email by today about the status of the delivery of his parcel.

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Today I am busy replying to the messages of customers about the delivery status of road tax. Besides that, I found that that got many technical issues with company insurance because got a lot of cases of payments refunded by these within days. While I also settle about the issues of top-up required of customers to complete their renewal insurance. On the other hand, we faced a special case which is the refunded unsuccessfully refund to the customers and customers misunderstanding our company is a scammer. Luckily, today does not have too many calls of complaints about road tax delivery. Lastly, Lastly, I just continued with my calculation and packaging road tax.

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Today our company got some people to come to interview the jobs of admin and customer services. It is because we got too many projects that need to progress. So that, we need a lot of people to move them. While I am still busy with my road tax operation which is replying to messages and picking up for calls.  But today is not busy as little calls and messages. While my partner not coming today so I will help to print out the road tax. Lastly, I just continued with my calculation and packaging road tax.

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Today actually I am not busy like previously days. So that, I do as telesales again to promote the Program Baucar Perlindungan Tenang. The supervisor said that I need to do more achievement by the calls because my voice was too soft and the tone no have any changes. Luckily, my partners help me a lot to teach me the technical during the talks and today I have taking participation in the part replying to messages. While I have continued with my road tax calculation and packaging.

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Today I have received many emergencies calls about road tax delivery. Most of the customers chasing about the parcel. So, I make a lot of reports to our logistics to pay attention to within the process. While my supervisor has taught me to learn new responsibilities for the next part which is how to professionally reply to the email to the insurance company and the things that need to take care. While today I also make some calls to customers to promote the program which is Program Baucar Perlindungan Tenang. This is about the government’s need to explore and help the B40. So that, customers will have free RM 75 personal coverage for 1 year and no need for any extra payment within the package. Besides that, they will also receive an RM 8 pin reload directly transfer in the eWallet. Unluckily, this Event also can’t be conducted by offline but will proceed in the office. Lastly, I continued with the calculation and package of road tax.

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Today I am still busy with my responsibilities which are picking up the calls from customers and replying to their messages. While I meet a special case by this morning which is the customer who can’t do the payment by Touch n’ Go to pay for his car insurance. It is because he did n ‘t make any payment with the apps and also no have any history of purchase with it so the customers need to go to the nearest branches to do the renew of car insurance. Besides that, I also received another special case which is the customer still hasn’t received the road tax that he made the payment by 9 march 2022. So, we have already made a report to our logistics team and update the status as soon as possible. Lastly, my job by today is to calculate the road tax and make the packaging of the parcel for our customers.

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Today I am busy receiving calls from customers. Most issues they have faced are about the status of delivery. While I have to need to explain the problems of the logistics team and also apologize for the issues that happened. We also try our best to help the customers to settle their issues and update the team management on the logistics. Through the process, I felt that my communication skills have some improvement, and will not panic during the calls. Besides that, I also learned the technical to reply to some professional messages based on the reference given.  During the internship, I found that are the most challenges for me to cover but I believe that I can cover them. Lastly, I still continued the progress of calculating road tax and packaging.

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Today, I am busy to reply to the messages of customers about the delayed delivery of their parcels. It is because that is the error of the logistics partner. So, today I fully settle about the problem of status delivery.  While I am also fully busy to respond to the calls with the delivery problem. Besides that, I have handled a special case by today which is the customer already made the payment of his road tax, but already 10 working days he still hasn’t received it and he also make a lot of calls to the logistics team but they did not respond about. So that customers make a call and chasing for their road tax and tell me he wants to receive the parcel by next Monday. That is my first time handling so chasing case. Actually, I am so panicked because my language is not good and my communication skills still need a lot of improvement. Lastly, I continued to calculate the road tax and package them.

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Today is my first time replying to messages of customers without any assistance from my supervisor. I am so glad because I already clear what customers’ questions and what messages I could reply to them. I am also very thankful to my supervisor because she spent her time teaching me and always share her experiences with me. My supervisor also sent me a script for the messages template as my reference. While today we found a special which is the customer hasn’t transferred his non-claim discount by the last year but now he has already changed the new insurance company and found that the non-claim discount become zero. So that, we would help the customers to contact the current insurance company and write a report to ensure whether the customer still can claim his current insurance or not.  While I still continue with my road tax part.

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Today is my third day to learn about the road tax operation. During the time, my supervisor has sent me the template of answering customers questions as a reference. It is very important because it will let me easy to do the operation road tax during the time. Besides that, I also learned about how to identify some issues or problems that customers reflection and the technical replying show to make them calm down with politely. While, today is my first time to service with customers through the phone. Actually, I am very panic but luckily I can answer the questions of customers with polite. Finally. I still continued my road tax calculation and the process of packaging.

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Today I am continued to my road tax operation which is replying to customers messages about the issues of car insurance, shipping of the road tax, and the renewal of road tax. During the time, I also learned the words of the patient. It is because we must be patient to answer their questions and always be polite during the duration. Besides that, I also learned how to check the status of customers’ road tax and also how to use the oto. my to calculate the road tax. While my supervisor also teaches me how to write some posts with full attraction to attract customers to stay and read it. That is very important in marketing to help promote the information that we need to push. Finally, I still continue to calculate the road tax and package them.

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My responsibilities for today are to learn about customer services. My supervisor teaches me technically to reply to customers’ messages. The important one is to be polite and be professional for replying to messages. My supervisor also let me log in the My EG to check about the issues of road tax renewal and the problem of summoning. Besides that, my supervisor also shares their experiences about the issues or problems they might face as my feedback and reference. Through this period, I have learned that communication is quite important during my jobs. While my supervisor also let me design a post to promote the promotion of car insurance in  Touch’n Go. Finally, I still continued to calculate the road tax and do the packaging.

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Today, I have learned a new thing with my company which is to make efficient communication skills with customers during customers service. During this time, I have learned basic information about the road tax operation of my company and learned how to reply message to polite, clear, and easy customers. During the internship, I also found that my communication was still so weak and the speed when I am talking is too fast. So I hope I can have some improvements to it. While my supervisor also teaches me the ways during communication to deliver a clear message in the shortest amount of time and how to attract them to our message. While, my responsibilities by today are to learn how to reply to a message, how to do a efficiently communication with customers and be more confident about myself, and learned how to slow down my speed when talking about something. Finally, I still continued to calculate the road tax and package them.

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Today is the fourth day that I continued to do my internship at my company. The responsibility that I do today is to continue to call the customers for promoting car insurance with Touch’s Go e-wallet. During this time, I have successfully let 1 customer pay with it and enjoyed the promotion given. While the calls that I do today are 70 calls and I felt that I have more confidence and no nervousness during the process compared to my first day. After finishing the calls, my supervisor teaches me about the information and the knowledge of road tax. It is because that, I will handle for the next sessions for the customer’s services of the problem about renew road tax. During the meeting, the supervisor teach me to know some statuses will show on the website that the company provided which are pending, in progress, completed, top-up required, top-up completed, outstand saman, saman cleared, and the special case. These statuses are very important because they will let me know the issues, problems, difficulties that customers faced and how to overcome them. With the meeting, I learned that the road tax is determined by 3 situations which are CC, ownership whether they are private or company and the last one is vehicle type which is saloon or non-saloon.

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That is the third day I continued my internship at OBRIGHT SDN BHD. The jobs that I do today are still as telesales for handling the calling on behalf of Touch ‘n Go e-Wallet. That is because that got some misunderstanding within the information of it and the company also hope that I can be more understanding and more to practice my language during the process of communication. The calls that I make for today is 60 calls more and through the calling, I know that the towing services that the company insurances provide are Allianz, MSIG, and Zurich Takaful. Besides that, I also learn how to communicate with the people who want to apply of jobs in telesales. So, I think I need to become more confident and not to be easily panic during communication. While I just continued to calculate the road tax and package into parcel as my last responsibilities by today.

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Today I do the telesales like yesterday and make almost 40 calls to promote the promotion of car insure to the customers.  During the calls, I found that got a lot of people to have motivated and interested in it but have some issues to do. While I hope the promotion can be well-known among people living and become a trend in Malaysia. Besides that, that is my first time to join a meeting with my boss.  During the meeting, my boss let me update the responsibilities during these 2 days and tell me what will I learn during the internship. They also shared their experiences about how to close with customers and the techniques to become confident during the process of communication. While. They also update me on the jobs will be done by the next time which is more focused to how to use excel to edit the information and how to do customers service with our customers. Actually, I will very excited to learn about that and look forward to my next job. On the other hand, because we still have a lot of calls that need to do so my boss let me share a recruitment post which is telesales to raise the numbers of people to pay their car insurance with the application of Touch’n Go.  Finally, I was continued to calculate the road tax and do the package.

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I will spend my internship program at OBRIGHT SDN BHD. OBRIGHT SDN BHD is an event management industry that handles corporate events, private events as well as roadshows and campaigns. They are focusing on looking for full time candidates that can work for their roadshows campaign.

It was the first day that I went to the field of training at that day and I found the place did internship was only serving that way the company. This day I have learned the words of “Car Insure through by Touch’ n Go” which are one of the roadshow programmes handle by OBright Event. Car insurance means that motor vehicle insurance is a policy that protects vehicles such as cars, motorcycles, buses, and lorries from unforeseen risks such as theft, as well as damage from road accidents and special perils like floods. So today, Obright Event provide me with some bits of knowledge and skills to become a calling on behalf of Touch ‘n Go e-Wallet. Due to the pandemic, all the offline roadshow can’t be conducted. Thus, all the tasks and works are carrying out in the office. Through this period, I can learn about communication skills and thinking skills. Besides that, I also learned to calculate the road tax and package it in a parcel.