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NEW TOPIC:  new Finance BI Dashboard about to be released

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NEW TOPIC:  new Finance BI Dashboard about to be released

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To be delivered in Term 4.  Contact  | Michelle Woodcock
| Finance Business Partner – Sydney Region Finance Business Partnering – Delivery & Product   and  | Kim Pallister
| Manager, Finance Transition Financial Business Partnering – Delivery & Product

Added by Tania Gilbert 24.5.23

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From Terri Blanch -Snr Analysts Continuous Improvement.  "Following an internal audit report in 2021 on Customer Complaints, a project team was established to introduce a timely and consistent approach to complaints management across all regions of TAFE NSW.

The improved ways in which we manage customer complaints has been approved by both Margot McNeill and Janet Schorer and has been circulated to all the Directors of Customer Stakeholder Relations and Regional Directors and the improved process is due to launch on 29 May 2023.

An approach has been planned for stakeholder training with the relevant stakeholders and we are working with corporate comms for all staff communications.  Training sessions are currently underway for staff who manage customer complaints across TAFE NSW.

Following the implementation of the staff complaints recently, we are looking at a similar approach with the learning dives for staff who wish to know more information on customer complaints who can voluntarily attend a learning dive.

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Thank you, Susana, Tania, Liz, and Bree :-)
I could not benefit from the previous session as I was still waiting for my access then. Today's session was very helpful for me. I think periodic refreshers on such topics help us catch up and maintain our ability to navigate the omni-changing tech/net platforms. People reporting BI is a huge time saver. Thanks again.
-Rahnuma
10/5/23

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Matt Duff is the SME (Trina Storey-Hollis recommended).
Managing students and teachers in ebs

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Supporting People to get back on the performance track

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Supporting People to get back on the performance track

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'Robyn Mercer, of Brave People Solutions, has previously workshoped ‘supporting people to get back on the performance track’ in North Region. Robyn can also deliver a session on Advanced Emotional Intelligence for Leaders. - Ask Katrina Hamer for background on this one.

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'Regularly reviewing learner outcomes and experiences helps us continually improve, and that's what education quality is about. To know where we need to improve, we can use the wealth of data on hand, which tells us how learners and courses are going.
To do this, we're currently pulling various data sources into 'Course Performance Canvases' and trialling them in a few areas, such as commercial cookery, electrotechnology, carpentry, plumbing, automotive, and hairdressing. These canvases will support conversations about continuous improvement between teaching sections, Teacher Engagement Networks and Skills Excellence Networks and support several strategic initiatives underway.
In building the canvases, we're looking at feedback, completion, and employment outcome measures, as well as keeping an eye on where learners are currently up to in their journey. Attendance and engagement with learning tells us how students are progressing and where we need to support them.
Purpose? - link to our TAFE NSW Vision and strategy
What is NPR (net promoter score)
How does it work?
How are students sampled, what surveys/ when
How to access and use information ie dashboard
How can a Head Teacher use it to inform continuous improvement for their section?
Margot McNeil will recommended Sharon Fenger, Megan Hill to talk to this - they are leading the project. Catherine Krimmer will support them with the comms piece.

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'Overview of the SNOW platform and the way TAFE NSW has chosen to use it
What processes use SNOW
Overview of the system generally
Where are the guides and links to support correctly selecting the correct SNOW request and filling in the form to gain the outcome you are chasing
SNOW processes that impact Head Teachers

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Creating a Statement of Attainment from Scratch

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Creating a Statement of Attainment from Scratch

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- The different funding sources and codes to use
- Where to access unit prices
- When an industry engagement letter is required and how it is sources
- Pricing it all together
- Completing the eChecklist correctly.

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Jobs skills councils updates and Industry engagement strategies

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Jobs skills councils updates and Industry engagement strategies

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TAFE NSW role in:
On 13 December 2022, the Hon Brendan O’Connor MP, the Minister for Skills and Training, announced the outcomes of the Stage One Grant Opportunity and the formation of 10 Jobs and Skills Councils.

These Jobs and Skills Councils (JSCs), formerly known as Industry Clusters, are being established to provide industry with a stronger, more strategic voice in ensuring Australia’s VET sector delivers stronger outcomes for learners and employers.

JSCs will identify skills and workforce needs for their sectors, map career pathways across education sectors, develop VET training products, support collaboration between industry and training providers to improve training and assessment practice and act as a source of intelligence on issues affecting their industries.
Vik Naidoo happy to present - work with Karla Leen who manages his diary.

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Learner re-engagement and Enhanced career services

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Learner re-engagement and Enhanced career services

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Campus vibrancy initiative
• Learner reengagement
• Changes to alumni/ student association structure and benefits
Hear about benefits available to students to support their lifelong learning journey
Lilia Draganov is SME

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Creating a successful TEN/ SEN submission (Fiona McCauley)

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Creating a successful TEN/ SEN submission (Fiona McCauley)

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What important information NEEDS to be inlcluded in  the submission.
Things to consider before submitting
Other things to do to support your submission
Lisa Austin SME

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Finance Dashboard update (Fiona McCauley)

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Finance Dashboard update (Fiona McCauley)

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Get update from Natalie Dzeparoski and team after session delivered Term 4 2022

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Head Teacher/ Teacher roles in developing resources (Jayne Ferris)

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Head Teacher/ Teacher roles in developing resources (Jayne Ferris)

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Skills Point resources needing more detailed lesson plans that are aligned to Skills Point resources. Availability of release for projects, applying for money for projects.
How do Teahcers/ HT get selected? How does the release work?

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When using ChatGPT, there are two aspects to consider:
1) How it can assist with work, save time, create an engaging classroom environment, and set an example for students on the ethical and responsible use of these tools.
2) Legitimate concerns regarding academic integrity and the potential for inappropriate use of these tools and how to detect potential breaches.
What is ChatGPT?
What is TAFE NSW doing to understand and maximise benefit of this technology?
Where can I find out more?
How do I prepare my team?
What timelines are we working towards?
Nadia Koren and Sharon Lehman both SME's in this space

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Budgeting for the section (Nicole Martin)

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Budgeting for the section (Nicole Martin)

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Viability and costing - maintaining section viability.
Ways to combine classes
PVT
TBS - has selected one unit and 1-2 teachers that deliver that to manage costs.
Flipped classroom.

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How to thrive with your students and Teachers at the start of the Semester

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How to thrive with your students and Teachers at the start of the Semester

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A light session on discussing all the tasks to complete during the non-teaching weeks at the start of the Semester to prepare and ensure all essential tasks are completed efficiently. For example: all teachers to complete the BATT, find the Student Orientation slides, rollover IDP to 2023, TPD for the full Semester and so on. Create a checklist for HTs to identify each important task and tick when completed. Add links and necessary docs to the checklist for easy access

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How to respond to complaints quickly and promptly, including contacting the complainer so that the issue can be resolved as soon as possible.
There is changes in both the students/ customer complaints process imminent AND
launch of new managing staff complaints process is now due for term 2

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Mandatory Reporting and Public Interest Disclosure

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Mandatory Reporting and Public Interest Disclosure

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New Legislation coming in June 2023 that means ALL line managers become Nominated Disclosure Officers (NDOs)
The complaints process
Notifications/ escalations

Support and resources available

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How to achieve success when meeting with commercial customers (Isabel McIntyre)

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How to achieve success when meeting with commercial customers (Isabel McIntyre)

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Business Development - what are they doing, how can we increase our commercial delivery, how to prepare for a meeting with a client, what key areas should we include, any rules we should abide by, who are our BD staff and what are they doing in 2023 so that we can maximise these opportunities.

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Exporting reports from 'my team' in People@TAFE to support having qualified teachers with students (Fiona McCauley)

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Exporting reports from 'my team' in People@TAFE to support having qualified teachers with students (Fiona McCauley)

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Monitoring High Risk teachers
TVET teachers
First Aid teachers
Teachers under supervision
IDP Completion
PDRP Completion

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What the process is:
1) workflow (cross functional roles and responsibilities)
2) Risks (what can go wrong and how to fix it - course versions; mode of delivery; student learning styles/ support needs; etc)
3) Timeline (how long can the student expect to wait for this to happen)
4) Financial implications (how are the funds provisioned for the shared delivery between campuses)
5) transfer from F2F toF2F Campus V's F2F to Digital (or visa versa).  What are differences
As more students are seeking to have a greater say in how their learning is facilitated and what it looks like, we are seeing an increased number of campus-to-campus transfers.  HT need to manage the process and the learner's expectations and any resulting complaints.  There does not appear to be a clear understanding across TAFENSW about what this process is and workflow responsibilities.  The new Transfer Matrix is good and needs to be disseminated across to all delivery teams.

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Delivering Virtually in blocks (Anne Lawler)

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Delivering Virtually in blocks (Anne Lawler)

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Best practice to assist HTs who are delivering Virtual offerings across the State
Jillian Pennisi delivery to MD's TRG on DCJ delivery experience and content was so relevant

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Leadership and Followership (Liz Bonnano)

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Leadership and Followership (Liz Bonnano)

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As a head teacher, how do you step in and 'own' a solution to gain traction with your team. eg. PDRP completions, missing marks completions.
How do I ask people to carry out activities that I personally struggle with or don't agree with.
Seeking your own context so you can confidently lead action required by your team.

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As ASQA changes its approach from regulation to guidelines, what is the implication for TAFE and how will it impact teachers.  | Head teachers need to have conceptual understanding of focus areas open to audit
Recommend we get Joe Newberry as SME to discuss.
Impact on Teachers
Ed Quality Managers
Changes in standards - Petra and her team.
Changes in the TAE - new package drops first week Dec
Andrew Shea– CEO, House of Learning – Builders Academy Australia

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Rolled out to Higher Education from 1st July 2022

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When and how to use your local marketing team

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Bringing your team together (Samantha new)

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Bringing your team together (Samantha new)

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How to deal with bad eggs in your team, how to bring your team together to create a great working environment

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Challenging Classroom behaviours (speak to Claire about name)

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Challenging Classroom behaviours (speak to Claire about name)

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How and where to get help when the classroom goes pear shaped
This session is about discussing PRINCIPLES when an unexpected situation occurs in the classroom - not to get tied down in policy and procedure
How to 'hold the space' with the student
Techniques eg. pre-planned activities for the other students.
Discussion of a single contact sheet for HT to complete during the session and share with their teams. - Numbers for TSM/ Security/ local support/ other teachers/ Head Teacher etc.
Connecting with security
Connecting with counsellors
Strategies that work in the classroom
TAFE SERvices Manager and/or Senior counsellor
eg. teacher alone on a Friday afternoon and have a problem - what do they do? Remember online classes.
Student starts to 'freak out' unexpectedly - what do we do?
Add in Student Induction resources as part of materials.
Claire Moore is an SME in this area