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Questioning:

Challenge- reserved client/ in a rush

Action- acknowledge “I know your in a hurry, how may I assist you to make this quicker” What is the creation you liked and which color do you prefer”

T.O.P.P.B:

Challenge- Client with no idea what they are looking for

Action- Ask for lifestyle and preferences “Would you like something for everyday wear?”

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Connecting with the client when they come in by asking open questions.

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Connecting with the client when they come in by asking open questions.

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The challenge would be to make them feel that they need our creations.

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Questioning:

Challenges:

Asking the appropriate questions to getting to know the customers better without the help from COSMO. Basically starting from scratch with each customer.

How to overcome the challenge:

Asking more open questions followed by alternative questions and not being so product driven.

TOPPB

Challenge:

picking up on key words

How to overcome the challenge:

asking more questions revolving around them.

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Challenge: Client doesn’t like any of the options available

Action: Ask what they don’t like and offer to show other options that could better accommodate their needs that are not in-store but available to order.

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Actions: Mention the tax savings; re-emphasize that the creation is currently available despite worldwide shortages. Mention a price increase (if applicable, at the time).

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Create urgency through exclusivity highlight limited availability or unique craftsmanship, and remind the client that their time in St Barth is short, making now the perfect moment to seize this unique opportunity.

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One of the challenges I face is being reactive and resolving sudden issues that may arise within closing a sale. (Ex. Product availability, Suddenly having to leave the store in the middle of a great interaction)

A way that I can improve is to be sure to prepare things and ask certain questions from the beginning of the interaction/conversstjon that will create an opportunity to still make that sale in the event that things don’t go the way it initially seemed they would.

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This necklace blends very well with your other collections I think it is a very good fit

Your purchase comes with a two year warranty and Bvlgari stand 100% behind their brand I believe you can build on this collection

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Challenges

-creation availability

-product knowledge

-mindset

Actions

-suggestion of similar creation

-training and learning moments

-growth mindset

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This creation would be perfect to start a collection and as well bring a nice memory from the island and they saving taxes and prices could increase 

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This creation would be perfect to start a collection and as well bring a nice memory from the island and they saving taxes and prices could increase 

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Move with a sense of urgency being mindful that the customer is in a rush helping make a decision by asking the right questions to be more efficient in his purchase