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How do we help students and employees feel seen, valued, and connected?

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Supporting Each Other to Support Students

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Supporting Each Other to Support Students

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How do we care for ourselves and each other so we can do our best work with students?

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Who might we be missing in our services—and how can we connect with them more effectively?

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What else is important to you?

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Employees need to see opportunities for advancement, clearly defined growth opportunities, and we need to see our colleagues being given opportunities to advance as well

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Supporting Each Other: Proactive Communication

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Supporting Each Other: Proactive Communication

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Proactive communication that allows team members to prepare for events or busy periods outside of the norm.

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I want to receive a spectrum of feedback. Praise is fabulous and makes me feel great but I can't be that perfect! How am I doing. What do I need to do better? How can I be my best? Instead of a blanket email about an issue, speak with me directly about expectations.

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Giving our teammates time to process emotions after heavy encounters or stressful times.

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Connecting people to resources that treat their entire existence and acknowledge that when someone shows up in a way that feels off, they may be going through more than we realize.

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Hear about too many things "through the grapevine," which leads to feeling like I'm not important enough to warrant an update from leadership.

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Not gate-keeping information. Allowing the entire team to feel included and involved in processes rather than things being kept from them until it is decided they need to know. How are employees supposed to know expectations if it is not explained

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Respecting the energy level our teammates and students show up with. "Low and slow" is sometimes the way to go for students and staff during stressful or information-heavy interactions (admissions, registration, testing, financial aid, etc.). A lack of visible enthusiasm does not indicate a lack of desire to be there.

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Understanding we are all human, make mistakes, and can learn from each other.

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Taking time for ourselves and taking our PTO and not judging each other for taking our PTO or taking breaks when needed.

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Caregivers. The amount of people that show up hoping to receive services only to be distracted by their care giving responsibilities is a shame. We should be providing spaces to assist so that education/services are available to all.

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There are many students who struggle with technology and how to use it. We should provide free courses before students begin courses to ensure they understand how to use canvas, our website, and for some, even a computer.

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Communication across campuses. We are ONE college yet there is this weird situation where one campus gets information before the other or has more resources for employees and students. Information is not shared across campus evenly and this needs to change if there is ever to be a sense of belonging felt.

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FERPA is important. Is there a way we can reassure and inform parents about the student experience without taking the agency away from their children? A parent orientation meeting? A "So Your Child is Going to College" flier with a list of questions they can ask their child to make a connection and empower them to take on their appropriate roles? Maybe this already exists and is happening! :)

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I feel like we could do a better job at working together among the Academic Support Division. We all have so many talented individuals, and we could support students better if we did more work across departments.

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I understand we have the EAP resources but I truly believe our employees deserve to have counseling available to them when needed. There are certain situations where we need an in-person then and then appointment to work through what is going on. Our students deal with heavy stuff, which we then carry. We need better mental health resources.

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Let's All Respect Each Other's Areas / Specialties

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Let's All Respect Each Other's Areas / Specialties

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We are diverse in many areas. Each one of us is the captain of our own ship. Respect each other's areas / specialties. By working together and understanding each other, we can create a better work environment and achieve greater results. Let's value each other's specialties and areas and support each other. We can create a culture of respect for everyone.

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Creating inclusive, safe, spaces and use nonviolent communication, avoiding microaggressions, and taking breaks when we need to.

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Need clear, safe channels to share feedback, even critical feedback, without fear of reprisal or being ignored.

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Our physical spaces send a message about our priorities

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Our physical spaces send a message about our priorities

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For students, it reinforces the feeling that they're expected to succeed in environments that don't fully support them. For faculty and staff, it erodes morale and signals that their work isn't valued enough to deserve well-maintained, dignified spaces.

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Pair newer employees with more experienced staff for informal support, connection, and insight into the hidden culture of the institution.

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Remember that others may not be able to "read" us like we think they can or should. Respectfully speak up for yourself and ask for what you need.

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Encouraging emails and occasional free snacks are appreciated, but they don't make up for chronic overwork, understaffing, or lack of schedule flexibility. Self-care can't be a substitute for institutional care.

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Stretching resources thin hurts morale and service quality. If something matters enough to launch, it should matter enough to staff and support properly.

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Every department has its busier times and lulls. While some days might appear slower than others, we have no idea what else is on our teammates' and coworkers' plates. Empathizing and being open to support and hear each other out when called upon is the tide that raises all ships.

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Can we agree on occasional "no meeting" days as a division? Maybe weekly, or monthly, where we all block our calendars to provide guaranteed time to focus, reflect, recharge without constant interruptions?

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Consider options like compressed workweeks, remote /hybrid work, or flexible start/end times to help employees reclaim time for their personal lives while still meeting work responsibilities.

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Taking time for students and staff to discuss their ideas, perspectives, needs, etc.

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Increased opportunities to work collaboratively on projects with coworkers or other departments.

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Creating spaces where students can see themselves ( i.e. artwork, pictures, representation of cultures). 

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Creating spaces where students can see themselves ( i.e. artwork, pictures, representation of cultures). 

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Better compensation that puts on pare with our peers in other institutions.

The ability to have meaningful advancement in our careers.

Timely and accurate communication. We shouldn't come to work to big surprises.

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Publicize and promote services as much as possible- maybe using student leaders to help.

Make videos we can show to our classes, have students drop by classes.

I know we do a lot of promotion but using student leaders to spread the word could be valuable!

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We actively build positive relationships with students and employees.

We point out student and employee strengths.

We individualize our approach to every student based on their learning needs and personality.

We treat students like equals, so they know we value who they are and what they bring to the table.

We look to find common interests with students and employees to develop strong rapport.

We actively listen to student needs and adapt accordingly.

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One way that we help students and employees feel seen, valued and connected by acknowledging, listening, following through. 

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One way that we help students and employees feel seen, valued and connected by acknowledging, listening, following through. 

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2.) We care for ourselves and each other with continual check ins with one another and with the ways in which we are seen by our leadership.

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3.) I feel like we need to strengthen our programs for English Language Learners through the development of a more set curriculum of courses aimed at helping these unique, talented students tackle their individual goals concerning language development.

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4.) Developing professionally and having more opportunities for interdepartmental relationships.

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1.) We help students and employees feel seen and valued by our outreach efforts and our examples of authentic care and empathetic connection.

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Additional support for neurodiverse students. 

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Additional support for neurodiverse students. 

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I’ve been an academic coach since November and have already had the opportunity to work with quite a few neurodiverse students. I see an opportunity for is to help this population of students identify effective study strategies for neurodiverse students.

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Help students who are neurodiverse find support in each other and develop social connections.

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What accommodations are available? How do we support neurodiverse staff?

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Realizing that change doesn't occur just by talking to your close associates about it. To make it happen, develop the courage to bring it to the powers that can help initiate the change. Movement in a better direction may begin with you!

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Student parents