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Tutorial Videos, Stem Videos, PDs, Reporting out feedback from users on platform enhancement ideas, Zendesk support

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SPIN Selling Strategies - get the buyer to process why they need the product.

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The Conceptual Understanding apps have been getting a makeover!

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Increasing the number of stem videos,
Creating New Stems

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Supporting district events, visiting districts and schools, checking in with current clients.

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- Server upgrades (uptime)
- Customer support via ZenDesk
- Redesigning of "legacy" apps such as Intervention groups to improve intuitiveness
- Access to higher forms of data analytics

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Implementing wizards across the site and considering new places where wizards could improve the user experience.

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New features that make the platform 'smarter', like diagnostics, or anything that reduces the number of actions a user has to take to get things done. Anticipating common workflows in the UI.

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Attending conferences and lead follow up.

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SPIN Selling method
Conference Planning
Collabs on marketing materials

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PDs, Meeting with admin to go over usage and plan appropriate PDs, visiting schools to plan PDs, tutorials for new features

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Sales meetings and demos

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Providing support during our current partners PD trainings
Rostering assistance
Providing customer service via email/calls
Zendesk support

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Referral incentives

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- New stems
- Improved app design/redesign
- Quick turn around on newly requested features
- Access to Videos
- Customer outreach

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Meeting with District Level Admin such as PBVUSD & BCSD and securing contracts. Cultivating Relationships

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E.g., Assignment results loading broke for BCSD at scale because they started using Intervention groups more after we upgraded them specifically with middle school teachers in mind

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Redesign of marketing pages has helped increase the rate of free trial requests. 203 free trials submitted since 08/01

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Attending conferences, videos to show potential customers,

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More laser focus with demos to show case the I do, We do, You do so as to Bridge the  questions to instruction. To complete the Got the Data Now What?

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Providing rostering support and ensuring pilots/new accounts are rostered successfully
Generating quotes
Sales team support - CRM data research and entry
Free trial inquiries tracking and follow-ups
Demo scheduling

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Continued improvements in inuititive-ness of the website in all forms, such as speed, colors, icons, visual noise, accessibility, etc

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Learning new features in a timely manner

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Improved design

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Principal usage reviews, supporting and facilitating PD sessions, enhancement request submissions and bug reports

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Access to monthly newsletter

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Research and following up on new opportunities to expand business and build relationships.

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Increasing Personal Connection with Audience to answer their needs or challenges and adapt approaches accordingly.

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Zendesk articles and videos are getting updated as we generate new content

Introducing a "What's New" series that will present a monthly recap of new features and improvements

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Follow through with bugs and feature requests & communicating progress with users.

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Build relationships with potential customers through interaction.

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PD training support, zendesk inquiries, and rosters

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Increase face to face time with potential partners via ACSA state, regional and local events to be viewed as part of their community and solution

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-Proactive and persistent sales outreach post conferences leading
- Pursuing potential pilots and following up with pilot users
- Weekly sales meetings with principals and decision makers
- Reaching out to local districts and out of state leads
-Teacher referrals campaign
- Outreach to former clients and district level contacts
- Charter school outreach campaign launched in preparation for CA Charter School conference in the Spring

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I've been crushing my work all year!

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I feel like my work is so appreciated, and that is encouraging and makes me want to do my best!