# data[].attributes.body
- to start meeting on time
- Agent Segmentation Senior and Junior
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# data[].attributes.body
- Participation especially senior agent (distrupt the energy)
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# data[].attributes.body
- Attendance not regular
- Late comer
- Not PIC
- Negative thinker
- Not go gather

# data[].attributes.body
- Not feel important. Come just to make up numbers
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# data[].attributes.body
- Empower senior agent. Let them involve and in charge of agency xtvt such as lead peer to peer coaching etc
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# data[].attributes.body
- most senior agent come in late
- not enough manpower
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# data[].attributes.body
- leader must come early to encourage senior agent
~Penalty system (up to 10 min RM5)
- More than 10 min consider absent (annual leave)
- separate meeting start with junior then senior come in
- let senior agent take charge
- working group with other Unit
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# data[].attributes.body
- No result
- Not motivated enough
- Not a good follower
- Bad attitude ( not discipline)
- In a comfort zone

# data[].attributes.body
- Satellite
- Personal Coaching
- Back to basic
- Motivation & Vision
- Change direction

# data[].attributes.body
Challenges
1. Agent do not follow meeting system
2. Time management : Late for meeting
3. Not highly motivated when doing VB

Root Cause
1. Unclear directions on rules of agency prior joining
2. Discipline - Think free time not flexible
3. Work only , no play time

Potential Solutions
1. Inform during interview on agency culture and system, do and donts
2. Thumb print system
3. Outdoor activity as a team

# data[].attributes.body
-attendance -agents not attending
-come late to meeting
-no case close for the week
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# data[].attributes.body
-low motivation. Maybe no close. Scare of manager questioning
-low self discipline. Weak time management
-lack of activity
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# data[].attributes.body
-manage expectation and set regulations which all team members adhered to. Appoint attendance leader to monitor attendance monthly and quarterly.
-talk to agents, help to clear path. Set expectation and time frame to make good. Give warning. If still fail, exclude from meeting for a period of time (maybe 1 month or 1 quarter) exclude from all agency related activities to make him realise how important to play as a team. Then notify when he can appeal to make good to come back for meeting.
-set up group activity, like DA. Set goal for each activity.
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# data[].attributes.body
1. Absent
2. TIdak PIC
3. Not punctual
4. Zero submission

Root
1. Banyak alasan
2. Tidak faham
3.  Attitude
4. Tak buat VB

Potential solution
1.  One to one coaching
2. Focus on them and let them share/ as moderator/ bonding activity
3. Reach out 1st
4. JFW/ internal rewards/

# data[].attributes.body
1. Banyak alasan
2. Tidak faham
3. Attitude
4. Tidak buat VB

# data[].attributes.body
1. One to one coaching
2. Focus on them/ moderator/ bonding activity
3 reach out 1st
4. JFW/ internal rewards