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Help users to feel themselves as our partners by communicating clearly and effectively!

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Help users to feel themselves as our partners by communicating clearly and effectively!

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How do you understand a user's issue from the Chatbot note?

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How can we set expectations better for the user to know what we do?

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What should be changed to remain responsive?

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How you can explain to the user why they need to publish the site again?

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How can we change questions and info we share for them to sound more professional and kind?

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Communicate in polite way: apply expressions like “please note”, “kindly proceed to”, "Could you please share" etc.

Mention appreciation for the user’s waiting time and cooperation: "Thanks for the info", "Thank you for the screenshot", "Thank you for your time and patience"

Maintain positive attitude no matter what

Personalize your conversation: customize info in articles, don't send article links, send screenshots