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Interview session with Director of Operation

SWOT based on benefit,opportunity and competitor

https://youtu.be/7qxnseGg_eA

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Started with morning briefing from our boss Mr.Arafat. Today he want i do a job of coordinator replace the Ili Izyan. What I did today was picking up calls from anywhere that contacted our department. I need to make sure what they want is achieved and recorded. At the same times, i help Ali to do the linen. Checklist the linen, Ali bring the linen and takes from each floor and sent to me. Then i count and record in the books. I also open bills for guest when the sent to the laundry. I need to make sure, i record for every pieces they gives.

This pictures example of request from them :

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Started with morning briefing from Miss Erlita and she want all staff take noted about the complain what hotels get and try to improve until better. For the reason we received some comments from guests about linen. Boss Mr. Arafat, is requesting to issue a new linen stock from the store. Before  we change the new linens, boss want i to record that linen bring out from store. At the same times i need to makesure all linen have a tagging Silka Cheras and i need to write SCKL07/18 its mean Silka Cheras and the month we out the linen. The linen bring out is :
1)BST - Bed Sheet Twin (50pcs)
2)BSK - Bed Sheet King (70pcs)
3)PC - Pillow Cases (200pcs)
4)BT - Bath Towel (500pcs)
5)BM/FM - Bath Mat/Floor Mat (100pcs)
6)DCT - Duvet Cover Twin (30pcs)
7)DCK - Duvet Cover King (30pcs)

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Morning briefing like before. Today i helps boss at office. What I did today was to make sure the guest request was fulfilled. If there are calls from the guests and I'll send whatsapps in the group.Every calls i get, i need to records and there is a runner who will send the item for the guests. I also need to keep track of all the lost and found in the book .I also need to make sure some rooms are VC (Vacant Clean)or VD (Vacant Dirty). At the same time I have to keep the linen in and out according to what is listed. I also needs to know every meaning when this words used for example dirty,vacant,departed,arrival,stayover,due-out and due-in.

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Morning briefing like previous days. Boss started briefing with OCC of Housekeeping Departments.Then
i need to note every amenities needed by the housekeeping staffs as well as those items to be taken in the hotel store. I use a trolley to pick up the item with Ali's help The goods and amenities are pick up is:
1)Mineral Water - 20 boxes
2)Tissue box - 1 carton (40 boxes)
3)Shower caps - 1 box (40pcs)
4)Soap dispenser - 3 bottles
5)Sugar - 3 plastic bag (600pcs)
6)Creamer - 3 plastic bag (750pcs)
7)Sanitary bag - 8 packet (800pcs)
8)Slipper- 1carton (500pcs)

After finish takes amenities and all items what the want. I go to every floor and gives thems. Around 11.45am i'm already finish sent and i continue to do the linen. I need to separate each linen based on types of linen for examples:
1)BST - Bed Sheet Twin
2)BSK - Bed Sheet King
3)PC - Pillow Cases
4)BT - Bath Towel
5)BM/FM - Bath Mat/Floor Mat
6)DCT - Duvet Cover Twin
7)DCK - Duvet Cover King

I need to clarified each types of linen and separates then i need to count for the record in Linen book record (Housekeeping)and open the bills.

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Started with morning briefing from Heads of Department Mr.Arafat because we have some complaint from our guests. Some comment we get positive and some of them we get negative especially about the cleanliness of linens. Comment we get more focus to groups especially Taiwan and Cambodia groups because they so complicated. But this is a big issue because our priority in our department of cleanliness and service we provide to them. By the way,today i do a linen. Where there are have dirty linen i need send the laundry and   at the same times i need to receive linen when laundry comes.I need to ensure the linen was delivered sufficiently with what was received. I needs to open the bills to do the linens.Everydays laundry comes 2 times between times 12.15pm-12.30pm and 4.30pm-5.30pm. After that i need to separate the linen to be evenly distributed for each floors.

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Starting with morning briefing and today there are a few new staff.Then the totals of new staffs 5 people. We were introduced to new staffs and because of that i was assigned to be in the office with Head of Housekeeping Department to help him make some work. Where I was asked to replace the old glass for a new tumbler either the Old Fashion design,Ocea or the Bruno glass. I need to remove stickers in the tumbler before i started to put inside the all hotel rooms. I need to ensuring counts the numbers of tumblers already have and news one. I need to do the report checklist even though have a guest inside the rooms.

This is example of report for tumbler checklist and inventory:

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Before starting work, a morning briefing will be provided by the supervisors about the arrival and departure reports of guests. Today I am working with Nor Islam where I have 24 rooms for two people and we are both new workers. We made the divisions of the assignment in the first 14 rooms of Nor Islam make a bed and the next room was me. When he makes a bed and vacuum room carpet I will make sure the amenities for the guest is adequate, the toilet is cleaned and the floor is swept and mop.Even though we work together but we are still short of time and Nor Islam will finish the room because he works for 12 hours.

Examples picture before make-up rooms :

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Everyday we have morning briefing from our supervisors Miss Erlita and Mr.Mustafa. They tells about short briefing today  such as how many arrivals groups,departure and some basic information about our guest in hotels. I need to come 15 minutes earlier 8.45 am everyday because have morning briefing. Next Miss Erlita assist me to do make-up room for jumping its means cleans the rooms floor by floor from levels 4 until 9(lobby A and B) based on report they gives. Today they gives me 15 rooms to do and also have someone to assist me. To make a bed very complicated to learns but i'm try even though the bed its so heavy for me especially king size. Each rooms i take 30-35 minutes even though to complete it takes only 25-minutes.lastly for today i need to  overtime to finish my jobs.

Examples daily reports for Housekeeping Departments :

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Today I help Irfan to do 26 rooms include make-up rooms. My task today is to ensure that the guest's needs and amenities inside the rooms are adequate such as toothbrushes, towels, bath towels,slippers,hair drayer,bathrobe(Shampoo, conditioner,body soap, and hand soap bottles also available),shower caps and so on. Available amenities are arranged separately into depending on the type of room. All guest rooms have free 24-hour wireless LAN access.We provide an up-to-date IT environment with high-speed internet connections and all business applications (Excel, Word), perfect for business persons or leisure use. At the same times, i clean the toilet very well. After i finish my jobs, Irfan teach me how to make a bed like hotel housekeeper based on follow SOP(Standards Of Procedure).The supervisor Miss Erlita want me to help hers do the amenities checklist and i'm make-up the rooms.

This picture examples of hotel amenities :

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In this duration 12/7/2018 until 26/7/2018, I had been assigned to a company name Silka Cheras,Kuala Lumpur which is located at Jalan Cheras, Phoenix Business Park, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur to complete my SIEP. On the 1st day, when i come to the hotel their security officer bring me to Human Resources Department to meet Madam Adila. At here,Madam Adila gives me some document such as sign agreement,offer letter and some document  of rules and regulation to me fill up. My working hours started from 9am-5pm. Then I have been brief by their staffs from Human Resource Department Miss Rieya at there about the rules of company and how their organization works. Miss Rieya bring me to each department and introduced me to other staffs and the boss at the Housekeeping department.After that, i had assigned to follow  supervisors from Housekeeping Department. I was given a basic description scope of works Housekeeping Department.They brief me and bring me to the rooms and i see the permanent staff do the jobs.

Pictures of Silka Hotels Cheras :

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1.After response from the Silka Hotels Cheras. Form A.

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1. Make a phone call and my first target in hotel industry (Pullman Hotel KL and Silka Hotels Cheras)
2.Get interview at Pullman Hotel and they asked me to send resume,evaluation forms,formal letter from UMK and SIEP forms.
3.Make a phone call and at the same time Silka Hotels Cheras asked me to send same thing with Pullman Hotel.
4. Silka Hotels the first hotels respond about my SIEP for two weeks and Manager HR call me to come for works based on the date and department i want.Then Pullman respond after i accept the offer in Silka Hotels Cheras.
5. Here i attach example how i start approach that hotels.