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(30/03/2025 - 31/10/2025)

Purpose:

🎯 Oversaw all operations of the wellness centre, including staff scheduling and supervision, as well as monitor payment transactions and upsell the wellness products.

🎯 Capitalizing on new business opportunities by co-operated with coffee shop and package promotion to enhance revenue growth.

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(01/02/2025 - 02/03/2025)

Purpose:

🎯 Oversaw all areas of daily business operations including merchandising, customer service, food hygiene and cleanness.

🎯 Supervising a team in a fast-paced environment by addressing the issues for better improvement.

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📌 Assistant to Consultants (Business Psychology Analysis)

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📌 Assistant to Consultants (Business Psychology Analysis)

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(01/12/2024 - 30/06/2025)

Purpose:

🎯 Worked in health products retail, promoted health products in The 58th Hong Kong Brands and Products Expo.

🎯 Explore business opportunities and business psychology analysis in between.

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📌 Security Officer - Overnight Lobby Ambassador

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📌 Security Officer - Overnight Lobby Ambassador

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(24/12/2023 - 01/01/2026)

Purpose:

🎯 Provide courteous, professional and efficient service at all times.

🎯 Protect the company's assets from theft, assault, fire, and other risks.

🎯 Respond to emergencies and provide necessary assistance.

🎯 Build and maintain positive rapport with hotel guests.

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(20/12/2022 - 31/10/2023)

Purpose:

🎯 Provided customers with high-quality customer hotline service and answer telephone inquiries.

🎯 Able to operate simple computer, handle customer inquiries and input information related to customer inquiries.

🎯 Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua).

🎯 Show sympathy on the conversation, act empathy between for the clients.

Requirements:

✔️ Active, enthusiastic, with good communication skills and service attitude.

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(13/12/2021 - 21/09/2022)

Purpose:

🎯 Serve all kind of patients with quality healthcare and medical approach.

🎯 Good understanding of mobile & e-Commerce technology for IT improvement.

🎯 Sales-driven with aggressive and self-motivated approach with competitive drive.

🎯 Ability to achieve sales & marketing targets with excellent customer services, communication, negotiation and presentation skills.

Job Description:

▶️ Worked in private medical centre to promote company mobile app, assist customers to download mobile app and answer customer enquiries.

▶️ Grab the data from customers regarding their appointment on professional treatments and service quality for supporting clinical research.

Requirements:

✔️ Experience with sales, customer service, promotion or related experience.

✔️ Energetic, passionate and good communication skills.

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(01/09/2021 - Present)

Purpose:

🎯 Light up the stairs and corridors by using flashlight to avoid any accident occurred.

🎯 Helping team leader to moviate teammates, raise awareness regarding risk/security management to the artists/performers.

🎯 Raise awareness the conflicts between all parties and find the apporiate solutions.

Job Description:

▶️ To check tickets and direct the audience to their seats.

▶️ To assist in enforcing venue regulations and maintaining good order throughout performances.

Requirements:

✔️ Possessing relevant customer service working experience.

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(12/06/2019 - 31/03/2021)

Purpose:

🎯 Handling all membership projects properly within specific time included upgrading new car parking system to RFID (Radio Frequency Identification) technology or other kinds of projects.
🎯 Responsible for registration of new members and renewals, daily operation and document processing.
🎯 Handled membership enquires and complaints, provide quality customer services and support to all members.
🎯 Planed and designed for event promotions.

Requirements:
✔️ Good command of spoken English and Cantonese.
✔️ Polite, mature, the ability to work under pressure.

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(01/04/2019 - 31/03/2020)

Purpose:

🎯 Facility management: Ensuring sports and recreation facilities including but not limited to, Fitness Centre, Bowling Alley, Children’s Playroom and Sports Hall are clean, tidy, and properly set up for use in order to have smooth operation.

🎯 Member/customer service: Assisting members with inquiries, handling bookings, and managing check-in and check-out procedures.

🎯 Equipment and supplies: Replenishing and managing amenities like towels and other supplies for changing rooms and sports facilities.

🎯 Administrative support: Handling administrative and clerical duties, which can include secretarial support, organizing competitions, or assisting with events.

🎯 Event support: Assisting with the club and execution of sports programs, events, and activities.

Requirements:

✔️ Good command of spoken English and Cantonese.

✔️ Flexible, pleasant, and responsible to perform delegated duties.

✔️ Prepared to do shift duty as required.

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(06/11/2004 - 20/07/2005)

Purpose:

🎯 Provided good customer services and willing to connect with others.

🎯 Delivered quality beverages and food products consistently for all customers.
🎯 Maintained a clean and comfortable store environment.

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(29/12/2003 - 05/11/2004)

Purpose:

🎯 Conducted surveys and interviewed different companies' proprietors for corporate marketing research.
🎯 Practice exceptional customer service and telephone techniques.
🎯 Delivered verbatim scripts for portions of a survey.
🎯 Follow strict guidelines for obtaining consistent unbiased data. [* Awarded and achieved accomplishment for the entire requirement of the interviewer / data collection executive. ]

Requirements:
✔️ Maintain participants engagement throughout a short or medium length survey with low to medium complexity.
✔️ Maintain patience and professionalism throughout surveys.
✔️ Ability to listen to and accurately capture respondent answers over the phone.
✔️ Persuade reluctant respondents to participate in surveys and diaries.
✔️ Maintain confidentiality of procedures, scripts and respondent information.
✔️ Meet quality assessments standards and call monitoring requirements.
✔️ Maintain center standards for performance and productivity.

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🌍 Hong Kong Rugby Sevens 2015

🗓️ 27-29 March 2015

📍 Hong Kong Stadium

*** Mission: On behalf of Kukri (Asia), demonstrate charming smiles and hospitality to all customers and spectators, who came from different countries. Not only represent Hong Kong, presenting the prestigious Kukri Brand in terms of product, service and image when meet others. ***

Job Description:

▶️ Ensuring to have all cash & credit card transactions recorded correctly, interact with customers and provide recommendation when requested stocks are out of sizes or all sold out.

▶️ Each transaction should take you not more than 5 minutes to complete. Yet, if the customer is indecisive, please do not rush the customer, but suggest the customer with alike merchandise.

▶️ To provide customers with the right merchandise in the right size and range of the stocks.

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🌍 HKTDC HK Book Fair
🗓️ 19-25 July 2017
📍 Hong Kong Convention & Exhibition Centre (HKCEC)

🌍 Business of IP Asia Forum
🗓️ 3-4 December 2015
📍 Hong Kong Convention and Exhibition Centre (HKCEC)

🌍 HKTDC Hong Kong International Wine & Spirits Fair
🗓️ 5-7 November 2015
📍 Hong Kong Convention and Exhibition Centre (HKCEC)

🌍 HKTDC HK International Printing & Packaging Fair
🗓️ 27-30 April 2015
📍 Asia World Expo (AWE)

🌍 HKTDC Hong Kong Houseware Fair
🌍 HKTDC Hong Kong International Home Textiles and Furnishings Fair
🗓️ 20-23 April 2015
📍 Hong Kong Convention and Exhibition Centre (HKCEC)

🌍 HKTDC HK International Diamond, Gem & Pearl Show
🗓️ 2-6 March 2015
📍 Asia-World Expo (AWE)