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Using the thinking routine 'I used to think... and now I think...', share your takeaways from the session today. Remember to leave your name!

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I used to think that we can handle certain situation on our own, but now I think that we may need additional support from each other to better handle complex situations.

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Rekha

I think that it is important to conduct investigations on cases before taking sides and engaging parents to complain. Students need to be heard in order for them not to feel accused. When engaging parents, use of pleasant and kind tone which helps them be calm and not to make them feel angry.

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I used to think it’s always difficult to work with parents especially if you do not accede to their requests. Now I think it’s more nuanced and we need to understand their perspective and what it is they really want.

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I think wherever possible,  i would try to deal at the students level first before getting parents involved. If the issue can be settled with both sides admitting their offences, then parents only need be informed  of consequences and help to support.

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I used to think that talking to parents is not easy now I think that we have to be even more sensitive given that parents can also get very defensive about their child.

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My approach is reaffirmed by what is done today.

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I used to think that it’s ok to check phones of students. Now I know I shd be more aware of privacy issues and seek stakeholders’ support

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SJ's Reflections
I used to think that teachers are well-equipped to handle issues of cyber-bullying now I think that teachers would require advice and support from school leaders to mitigate issues of cyber-bullying

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My question: What do we do if there's just constant denial from the wrong parties?
Ailian

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I used to think it is expected and easy to be fair and just.. I now think that perhaps it takes effort on the teacher's part to remain impartial and watch how we respond on the spot

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I used to think that Teachers are all professionals and can handle conversations with key partner. Now I think it is necessary to engage these key partners with consultation from KPs/other officers who could give advice on blind spots

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I used to think that I could handle such cases on my own and now I think I should involve some of my colleagues to handle such situation.

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I used to think it is ok for teachers to conduct their own investigation into class issues, but now I think things could be more complicated and additional help from the school might have to be sought.

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Must remember to report upwards

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I think it is impt to be calm when speaking to parents.

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I used to think investigations should be done fast, now I think I need to calm down, think rationally and seek advice/keep relevant parties in loop esp when we handle tricky/challenging cases. (Kai Qing)

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I am reaffirmed of the importance of doing some "homework" before starting to have communication with parents.

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So when it comes to having to investigate students’ social media accounts, how far are we allowed to go? Is it okay if we view it if the privacy is set to public? How about if it’s set to private groups?

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I used to think that I should manage such student matters in my capacity as an FT, carrying out my own investigations not involving or escalating it to higher levels, but now I think it is better to keep school leaders in the loop to ensure that the actions I take moving forward, are correct and does not cause any further unncessary friction between both parties involved.

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I used to think parents r understanding when told of their child's misbehaviour and now i  think i must have the evidence & facts  before confronting parents.

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I used to think it was easy to partner parents, but now it’s getting more challenging as parents are becoming more varied in their views and expectations.

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I used to think by calling parents can help solve matters easily. Now I think we need to escalate the matter first to the Year heads, investigate the matter before engaging the parents. By doing so, we would be taking care of the child/students’ well-being.

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I used to think that calling parents might be able to settle the issue faced by the students and now i think that when incidents like these happens, it is good to seek advice of the Year Heads or KPs and perhaps investigate further before contacting the parents. -Nazurah

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I used to think we should engage the parents soonest possible, and now i think we should do our due diligence in our investigations, and engage the parents as partners to nurture the whole child.  (David Yee)

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We must maintain objectivity in an educator-student relationship, amd must observe procedural fairness and objectivity in making decisions concerning students.

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It's very important to know what actually happened before jumping to conclusions. Do not be biased during solving conflicts. The right choice of words & tone is vital in communication with parents. Do not feel threatened or bullied with the position/status of some parents. Right is right, wrong will always be wrong.  Hasren

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It's very important to know what actually happened before jumping to conclusions. Do not be biased during solving conflicts. The right choice of words & tone is vital in communication with parents. Do not feel threatened or bullied with the position/status of some parents. Right is right, wrong will always be wrong.  Hasren

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I used to think that there was no need to involve principal. Now I know that the principal should be involved

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The session reaffirms my belief to be professional in my interactions with students and parents. While we may be concerned after hearing about some things from some students, we should be cautious to always find out more about the facts and to check our own biases, before we react.

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I used to think that it’s ok to handle some cases of discipline on my own but now I have learnt that I need to inform my principal. I should also be tactful in handling students and at times have a soft approach.

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I used to think that we could just call up the parents of students who have misbehaved. And now I think it's better to seek the advice of YHs, and to find out more about the child's family background and parents before calling up the parents regarding a disciplinary case. Every case needs to be handled with care.

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I used to think to solve the problems (or judge a student ) base on I what I think . Now I think I need to know the story behind and to know more about the students before giving conclusion.

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I used to think that only a small group of people involved in the case. Now i think that more and relevant parties should be involved to solve and address the issue.

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I used to think that acting by emotions is normal.
Now I think that as educators, we need to think carefully before acting.

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I used to think that it would be difficult to manage parents who are influential and now I think that the school leaders will be supportive and I don't have to manage them alone in challenging situations.

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I think it is tough to investigate if the posts are anonymous and if Jane refuses to admit. It is not easy to ascertain the perpetrator(s).

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Wenyan
Students should be given chance to share their problems before teachers make a decision or decide what they should do. Always keep our principal informed.

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I used to think that FTs are alone in managing angry parents..now I think that FTs can seek support from YHs, VPs and P to manage the parent better.

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I used to think that handling parents was my sole responsibility. Now I know that in times of difficulty, it is better to keep everybody in the loop and deal with the issue collectively. 

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I used to think that handling parents was my sole responsibility. Now I know that in times of difficulty, it is better to keep everybody in the loop and deal with the issue collectively. 

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It is essential that we establish understanding with different stakeholders and partner them to smoothen some rough edges. Communication and trust are critical to achieve this end.

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Students are unlike last time. Now they are more courageous and daring. The SM team and the YHs and SLs must work together to investigate. How can school handle the case carefully is the key issue to the case.

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We have to be very mindful when we have a conversation with the parents.  When we say we want to investigate a case regarding the child, it immediately puts the parent on the defensive.  It is important to always come from the viewpoint of supporting the child, in whichever form it may take.  To look out for the welfare or betterment of the child, rather than to make the parent feel that we are 'accusing' the student of any
wrongdoing.

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One must exhaust all avenues of investigation prior to calling parents. It’s also best to consult your colleagues prior to taking any external actions, including calling parents. 

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One must exhaust all avenues of investigation prior to calling parents. It’s also best to consult your colleagues prior to taking any external actions, including calling parents. 

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I used to think that as long as a fair investigation is done, there would be no further issues. Now, I think that many stakeholders are involved in every decision, and have a part to play in making life easier when it comes to such cases.

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I used to think we shld handle issues at our level first, if cmi then escalate and now I think there are certain more sensitive issues we face that need to escalate ASAP.

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I used to think that dealing with parents was relatively straightforward and easy. Now I realise that parents can be difficult to convince, especially when they are presented with something negative their child had done. Dealing with such parents requires patience and a level of clear-headedness.