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Today is my first day of Internship in Siang Pharmacy Headquarter at Jawi. I reach the office early at 8:10am. Around 8:30am i contact another Internship student Lim Soo Keat and meet our incharge person which is Mr.Kuah .
Before we start working, Mr.Kuah briefing with us about the culture of company. Moreover, Mr.Kuah display the video about the activity they conduct before and what project need to proceed on future. Also including the future goal of company.
After briefing, Mr Kuah give us project  to be an invisible customer to 7 Siang pharmacy outlet. The aim of this project is to observe environment and staff serving attitude. Mr.Kuah giving us RM350

per person to each outlet purchase for medicine. The outlet we going including Kepala Batas, Kulim, Alma, Bukit Mertajam, Simpang Ampat, Sungai Bakap and Nibong Tebal.

We start around 9:30 am to each outlet until 4:00pm. They we go back to office doing PowerPoint Slide of 7 outlet.

At 6:30pm we knock off work of the day.

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After we patrol 7 outlet yesterday,  Mr. Kuah giving me another project  which is survey for Perak and Perlis. For Perak, we survey for Bagan Serai area. For Perlis we survey for Kangar and Arau. All of the area is capital city.
For the survey I need found out the active area and population of the state.

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Today start working as usual time. Mr Kuah asking me do another research about Kulim Hi-Tech area. Need to research about the impact of Kulim Hi-Tech to resident there. And also observe the area.

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Mr.Kuah arrange about evening 5:00pm will present the PPT to our CEO. But lastly the present postpone to next morning.
Mr.Kuah and Mr.Koo transform my working area to the outlet of Simpang Ampat pharmacy. Aim for transform me to there is to observe the operation of outlet and make a research about to increase customer stickiness to our pharmacy.
Start from next week, I need to transform to SA outlet.

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Today start working as usual. At 9.30am we present our PPT of pharmacy outlet to Mr Kuah and Ms Koo.
After that, Mr Kuah and Ms Koo ask me to do a research questionnaire about how to increase customer stickiness. I need to stay at Simpang Ampat outlet for observe the surrounding and research solution to enhance company performance.

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Today is my first day at Siang Pharmacy Simpang Ampat outlet .
Pharmacist briefing for me about operation of the outlet.
First at all i need to take note for item from which rack.
Other than this, i need to take responsible for cashier at the counter. They also prepare the staff code for making payment.
I made a google form to execute a customer survey. After survey i need to analysis result and write a report.

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Today Mr Kuah fetch me and Soo Keat go to Sungai Petani for survey the certain pharmacy outlet. We start at 8:30am and end at 1pm.

After that we also go for Alma Bukit Mertajam for survey several pharmacy.

After finish survey we still continue conduct for the customer survey form. At the same time i also observe for the staff how they usual operating for their routine work.

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Today is same like usual to conduct the customer survey form.
One of the staff who name Wani give me a brochure about the Vitashine and Equalive supplement product. Let me know more about the products they sell to customers.
Their customers’ ages range from infants to seniors citizen. Special of  their pharmacy is they also selling the infants product to increase the revenue of company.

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From the survey result, most of customer giving the good respond. For the survey form, I had learnt the tips and skills how to analysis for the data.
Using ipad as a tool to assist me to complete my survey from customer

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After my observation, i observed that the staff always one-on-one service.  This forms a perfect and detailed service for customers.
But at the same time it also forming an insufficient of manpower.
I need to record down and write in report.

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In addition to serving customers, organizing and checking goods is one of their jobs. Every Monday and Thursday they need to check for stock and making IPT from each outlet.
At the same time, they teaching me how to use system to checking the stocks and also from others outlet.
When the HQ delivered the goods to each outlet. They need to check the quantity of goods. Classify and place the goods.

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Today i  help to paste the label of medicine. Actually they need to always restock for the medicine quantity.

They taught me how to use the machine for measure the blood pressure.

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Every Tuesday, the company lorry will come to each outlet to sent the stock.
Today i help to arrange the stock and check for the expired date of stock

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Today morning i reach office around 9:00am. Actually today have  a small meeting for the event on coming Saturday and Sunday.

They announce some important point and what should we do for that day.

After that, the staff teaching us how to use the bone density test machine. This machine can detect the presence of osteoporosis

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The staff confirm for the stock list.

Today i do for the survey form as usual.

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i reach the Sungai Bakap outlet at 8:00am. Actually this two day have body health test event for customer.
After i reached there, me and also other staff start to set up the tables and equipment.
The work content and position for me today is giving Vitashine Sampling for free test.
I need to explain nutrient of the product to each

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Today i start work at 8:00am. I set up the booth and prepare the sampling of Vitashine.

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I back to HQ office this , after that i no need to go back to outlet doing survey.
For today work content, i need to do  a PPT result after we doing the customer survey form.
After that, i need to hang out for another pharmacy outlet for doing some survey.

Mr Kuah give a excel folder and asking to find out some information.

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Work content for today, i need to prepare the PPT for later present.

Other than that, Ms Koo instruct me  to prepare the Staff product meeting on this coming Thursday and Friday.

Ms Koo brief to me some document and staff meal must be prepare before that day.

I also need to set up the projector clean up the room.

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The marketing manager Ms Chew asking me to find the sponsor for support the event on parent days.

Today afternoon i need to confirm lunch order for tomorrow.

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This morning I go to Simpang Ampat outlet for the preparation before staff training meeting. Take the staff attendance and giving the note before start the training.

Around 12pm, I prepare the staff meal. After that, i go back to HQ office survey for the ewallet.

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For today, i continue go for the staff meeting. After the staff meeting i stay at Simpang Ampat outlet for checking stock.

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Monday i reach HQ office as usual on 8:15 morning.
For work content today, i need to prepare the list for staff to prepare their personal item before going team building.
The team building will conduct at Gepong Perak on April. I will go for the as assist for that day.
Other than that, I help to pack the lucky draw stock into box and sent to SPSA outlet

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Work content for today, i  need to fetch the cleaning staff to new outlet at Bagan Serai.
By the way, observe the progress of the decoration.
Bagan Serai is 24km for the office HQ. For today, I stay at the Siang Electrical Bagan Serai outlet continue doing my proposal work.
After that, I back to office continue working

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For today I need to go Bagan Serai new outlet take a look the TM Internet Installation for connecting Wifi network.

After done for Internet network i back to HQ office continue arrange the database customer.

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Thursday today, Mr Kuah ask me try to contact the bus service number for the coming team building activity,
I need to deal with the driver for the price and also confirm the pickup point.

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Finally friday today! Today work content Ms Chew give me a folder and ask me to arrange the customer database.

After that, the office ask me to pack the supplement into the carton.

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For today, I go to Simpang Ampat Outlet for half day. Because they not enough staff on that outlet.

After lunch, i go back HQ office continue my work

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For Tuesday i have to go Bagan Serai outlet to arrange the stock. Help to prepare before day opening.

I need to make sure the items on appropriate placement position.

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Wednesday today, Mr Kuah ask me to contract the stamping supplier to  order the stamping chop.

After that, i go another office room to paste the lucky draw sticker and make sure the items has been prepare done.

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For today Mr Kuah ask me to arrange and counting the name list for team building.
For the team building i need to prepare food and beverage for around 62 person.

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For today I go for finding house rent for the pharmacist staff. Around 6 pm i back to office.

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Saturday today, I reach outlet at 7:45am waiting to set up the table and facility.
For today, I work content work as counter registration. Register customer information and giving them a free gift.

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For Sunday work content, I stay for outside Canopy for cashier and set up the table or product.

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For today work content i need to prepare the beverage and also food for the team building on this coming Wednesday.
After that i need to grouping all the staff who going for team building.

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Tuesday today, i need to last checking for the name list, food and  beverages and also contact to bus services to make sure start
on time.

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Team building today!  I reach there about 6:00am. I am responsible for putting things on the bus.

After that, I start to head counting the staff and make sure they all arrival.

We start going Gopeng Perak at 6:30am.

All the day i assist Mr.Kuah to conducting all-day activities. Including water rafting,and climbing cave activities.

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Today i come as usual and arrange the folder the Mr.Kuah giving

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Monday today, I go to Parit Puntar area for market survey and continue work.

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For today i going to Kepala Batas outlet for doing stock take. Calculate the stock and write down a sticky to mark down the total amount.

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Today i going to Nibong Tebal outlet because some of the staff go for team building not enough staff to operating.

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Today I work as usual. At 3PM I going to Simpang Ampat outlet to set up the table and speaker,mic and projector for this coming Sundat

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For today, I need to make an expenses list of Team Building.

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Sunday today, i come early to Simpang Ampat outlet to assist the Mr Lee for the Bgreen evnent.

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Monday today!  I go to Kepala Batas outlet for checking the stock which don't have the blue tag.

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This morning, Mr.Kuah asking me to do a PPT slide of SPIFF product. Write down the details and and list down the product picture.

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For today Ms Koo briefing me the project of checking list. The checking list must make sure every month the outlet follow the SOP and always keep the outlet clean.

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For today i going SPSA outlet for stock take. After checking i go back at 6 o'clock.

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This morning I going to Pasar Pagi Bagan Serai for promotional activity. For the promotion activity we help to registered new existing customer. For the new member we giving the discount voucher and free gift.

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For this Monday, I continue for the scanning blue tag of all outlet item.
After lunch i go back to office continue my members listing.

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For today Mr. Kuah have a NIHOMA blood test training conduct at Jawi office area.
I need to assist Mr.Kiaah today, Aroung 2:30pm, our director got an interview. I need to prepare early and accompany and assist my director to finish the interview

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Wednesday morning, I need to prepare the document and make sure the facility that using for this coming Friday CSR event.

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For today i have to stock take at SPBG (BAGANSERAI) outlet.

The stock take start from 8:45am until 6:00pm.

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For today is CSR event at LUNAS area. We conduct a health test at Max Fastener Sdn.Bhd.

The company prepare a room for us to conduct the activity. There're about 150-200 workers of the company registered for the free health test.

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Saturday morning today, we conduct an one day promotion and free health test event for Siang Pharmacy member.

We giving the services and also selling the supplement product for them.

As my work content today, I need to duty on Sampling Booth area and also the counter for selling fast promotion items.

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Work as usual today, after finish my project going to bukit mertajam and nibong tebal outlet for the first checklist.

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I'm going Simpang ampat & Sungai bakap outlet continue for the checklist KPI.

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This morning, we have morning briefing for all outlet's staff. Some morning warm up session and start for training briefing. After that, im going to Bagan serai outlet doing checklist.

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Today, Sir Faezi coming to office for the  industrial training visit. After that,im going to kepala batas and kulim outlet for checklist.

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Monday morning, we have morning briefing for this coming Friday to Sunday free health test event. We briefing using the micro-circulation analysis testing for the body health status.

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Today i going to Kulim Perak branch for the stock take checking. After lunch i go back to office continue the checklist final check.

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For today, office got staff training.
I need to prepare lunch for staff. Moreover, i also need to learn the knowledge of product.
After that, i key in the lucky draw name list that customer purchase and win a lucky draw prize.

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Thursday afternoon, office need to send all needed equipment to outlet. Im helping to pack today.

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For today, I continue my bagan serai document. After that discuss the checklist process with boss.

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Tuesday morning, I'm going Nibong tebal outlet for stock take. Stock take until 6pm.

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For today Mr.Kuah teach me about the new staff checklist and also arrange the time table of outlet.

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For today, I going Sungai Bakap outlet for stock take. We counting the quantity of product and dpuble confirm the stock is tally with the computer system.

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For today, I going to Bagan Serai ramadan pasar proceed for the member recruitment. We conduct at 4.30pm until 6.15pm.

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I going to Sungai Bakap outlet checklist for today.

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For today, i continue outlet checklist in Kepala Batas area. Checking for their stock and poison arrange.

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For today i'm going to Bagan Serai for checklist and also prepare the document for bagan serai July event.

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For today i'm going to Kulim outlet and also Bukit Mertajam outet for checking the KPI outlet.

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For today Mr Kuah breifing me about the small event for coming next week. To prepare and apply license for the small event.

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For today i continue doing my checklist final checking.

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For today i sending the final result to each PIC outlet. After that, i packing the glucose machine and sending to outlet.

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For today i'm going to Kulim Ramadan Bazaar for goving free grosure sampling to customer. At the same time we try to improve for member recruitment.

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For today i stay at Simpang Ampat Outlet. Work content for today as a retail worker helping to arrange and serving customer.

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For today same like last day also. Work content for today as a retail worker helping to arrange and service customer.

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Today i going to alma outlet for the checklist. The outlet just finish rennovation the stock is still not enough. So that i just simply checking and helping to serve customer.

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For today i going to Kulim branch to scanning blue tag. The blue tag need to complate place at white hook area.

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For today i stay at Alma outlet. Raining heavily for this morning, just a few customer to get in.

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Half day for today i'm going Bukit Mertajam outlet to helping arrange and serving customer.

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Today im going to Bagan Serai outlet, the malay staff mostly back to hometown. I need to cover the staff.

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Today my job works as a product sampling. Giving product sampling and giving explain for body checking result.

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Today my job also works as a product sampling. Giving product sampling and giving explain for body checking result.

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For today same as two day before also. Giving sample for customer and inquire about their health problem.
Our pharmacist giving a detail explain and recommend to customer.

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Today is last day at Siang Pharmacy.  Feel very thankful for my company giving chance to  learnt a lot of knowledge and working experience.

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A15A0484 NG YING YING                FINAL REPORT (SAW)

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A15A0484 NG YING YING                FINAL REPORT (SAW)

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Internship Report  a15a0484 NG YING YING

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https://youtu.be/x8YGqjbLfIc

Apologize that the video after compress still can't to upload.

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BORANG C - PENILAIAN PENYELIA FAKULTI (2)