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1:1 and group assistive technology training.
100% of attendees are still on course
GTG Digital Literacy workshops at Headstart - 108 attendees 98% would recommend to a friend

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Workshops- paper feedback surveys
1:1 - online google survey

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Dec 18 - 1029 students with a DA
Dec 18 - 311 in process of assessment

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26% have mental health diagnosis
37% have SpLD diagnosis
25% have a long term health condition

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-To provide professional advice and guidance to students regarding disability support.
-Deal with complex cases and how we can support individual students by liaising with external and internal  stakeholders.
-Assist students with applying for the Disabled Student Allowance.
-Organising our own student caseload.
-Putting reasonable adjustments in place that will enable students to manage their studies.
-Understand the obligations and responsibilities under the Equality Act.
-Create and deliver workshops and presentations to staff across the University.
-Supporting prospective students at Open Days, Head Start events by offering advice and guidance.
-Offer drop-in sessions

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We put practical support in place for students with a range of disabilities to ensure they are on equal footing with their peers when it comes to accessing education

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We put practical support in place for students with a range of disabilities to ensure they are on equal footing with their peers when it comes to accessing education

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We make note of feedback given during face to face appointments and via email

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We make note of feedback given during face to face appointments and via email

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We provide screenings for students who suspect SpLD and we facilitate assessments with qualified SpLD assessors

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We provide screenings for students who suspect SpLD and we facilitate assessments with qualified SpLD assessors

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We provide in house study skills support

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We provide in house study skills support

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Booking students an appointment online using Quidini

- Referring students to the Hubs

-Emailing staff directly to call or make an appt with students

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Signpost to other appropriate other services.

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Signpost to other appropriate other services.

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What support they are likely to receive from the DSA.

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What support they are likely to receive from the DSA.

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Overview of support including individual arrangements and the benefits of assistive tech

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Overview of support including individual arrangements and the benefits of assistive tech

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Signpost to appropriate university procedures, e.g. mitigating circumstances.

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Signpost to appropriate university procedures, e.g. mitigating circumstances.

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Invite prospective students/applicants to meet with our service, helping them to make an informed decision about coming to LM and also trying to ensure support is put in place as soon as possible.

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Invite prospective students/applicants to meet with our service, helping them to make an informed decision about coming to LM and also trying to ensure support is put in place as soon as possible.

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We provide group workshops for study skills and assistive technology for DDS registered students.

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We provide training to staff on disability and how to support our students with disabilities.

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Promote awareness about accessing support

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Promote awareness about accessing support

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Open days
Head Start
Induction
Websites
Mature learner days
Mental Health week

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Feedback from each session
Feedback after ILP
Semesterly survey from students
Annual QAF survey with partners

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Yearly review with DDS manager
Monthly reports

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Champion adoption of assistive technology for all learners and staff

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-NSS
-Soft feedback log (emails/phone)
-Blue card feedback
-Compare % DSA recipients/Disability attainment figures to national benchmarks
-Complaints log and actions arising
-INAR non conformance log

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Recruitment/conversion
Progression
Retention
Attainment

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-Head Start workshops and networking
-Open day presence
-Applicant contact and monitoring
-Web pages revamp

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-Expansion of GTG 1:1
-Group workshops x2
-Development of Study Skills tutoring (QAG Audit)
-Wellbeing week events

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-DA closer casework model and stat return
-Development of policies (Wellbeing)
-Easier bookings and text reminders (Qudini)
-Closer working with SLT and at risk cohort

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-Additional assistive software installation
-DDS technology studio
Workshops
-Larger number of dyslexia screenings offered through group screenings
-Exam arrangement process update to online request and use of AT in exams

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Respond to student drop-ins whenever we can and rearrange appointment times to accomodate students' availability if possible.

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SpLD Support records feedback through session review forms, ILP reviews and termly Google Forms feedback survey

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Refer students to Hubs for other services

Details recorded on Supportworks

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What they can expect from 1-1 support sessions
What we can and cannot do
Advice on how to improve their skills to achieve on the course

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How to use the individual exam arrangments online procedure

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How to use the individual exam arrangments online procedure