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At your service...

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Sean, Isabel, Weiyan, Yuan Chen & Di Ye

Stage 1:
1. Inform passengers about the situation , contact engineers to rectify the problem & Boeing for addition support and inform station manager at ABC station.
2. Apologise to passengers
3. Provide food & beverages to passengers while they wait.
4. Remove any perishable cargo & place them in cold storage
5. Keep passengers updated every 30 mins
6. Help to reschedule any affected transfer flights
7. Contact FCC to search for another replacement aircraft, reducing the delay
8. Accommodate to the needs of all passengers
9. Ensure that flight duty period of flight crew is below the flight duty limit
10. Replace any flight crew whose flight duty limit is affected.
11. Replace any inflight catering if their consumable period exceed
12. Once aircraft is ready inform passengers and board them immediately.
13. Inform ABC station manager that flight in ready.
14. Do final checks before departing.

Stage 2:
1.  Check with other airlines for other spare parts & buy from them (if there aren't nice to give for free ): )
2. Contact ABC station manager to inform them of the new estimated arrival time.
3. Inform the passengers of the new estimated arrival time.
4. Check if any other airlines if have empty seats flying to ABC station before the new estimated arrival time to rebook flights for affected passengers.
5. Accommodate to the needs of all passengers
6.Replace any inflight catering if their consumable period exceed
7.Ensure that flight duty period of flight crew is below the flight duty limit
8. Replace any flight crew whose flight duty limit is affected.
9. Replace any inflight catering if their consumable period exceed
10. Provide lounge access, food vouchers & blankets to affected passengers (Accommodate to all their needs)
11. Be ready to cater to their accommodations just incase the delays exceeds 8 hours/ overnight delay
12. When aircraft is ready inform the passengers and ABC station manager
13. Make final checks before take off
14. Provide affected passengers with an appropriate amount of compensation

Stage 3:
1. Inform passengers & ABC station that the flight is ready
2. Apologise to all passengers for the delay
3. Load the perishable cargos & passengers back on
4.  Make final checks on the aircraft before take off
5. Thank the engineers for repairing efficiently.

If one passenger decides to offload himself, give him full refund to ensure satisfaction & offload his baggage.

Stage 4:
1. Inform passengers of the delay and apologise the inconvenience & keep them informed every 30 min
2. Inform ABC station manager of the situation
3. Check for next available flight to rebook flights for affected passengers.
4. Cater to their accommodations such as providing transport to hotel and stay at hotel, provide food & return their baggage to them
5. If passengers insist on being off boarded for another flight, refund them the full cost of the flight and provide them with another flight
6. Provide transport back to airport when next possible flight is ready.
7.  Inform ABC station manager that flight is ready
8. Replace all inflight catering with fresh ones
9. Replace any flight crew whose flight duty limit is affected.
10.  Check the aircraft before take off
11. Provide affected passengers with an appropriate amount of compensation.

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MH, Esther, Rui Sheng, Markus
(1st stage)
Communications
FIRST STEP- Inform FCC and passengers about the delay
-FCC
--give estimated time of departure and ask for a updated documents
-Check for airport curfew
--contact engineers to fix problem post troubleshooting
-Passengers
--Give updates of flight information every 30-45mins
--Delay<4h
provide refreshments and food if necessary
--Delay>4h
provide food vouchers e.g duty free...
--Delay>12h
provide accomodations, transportation and basic necessities
--If passengers request for change of flight if delay is more than 4hs, communicate and coordinate actions to transfer baggage and allocate to another flight if possible.
--If passengers connecting flights, they will be allocated to another flight be it own airline or others whichever is available within 2hs. If there are no alternative flights available,rebook their flight if they miss thier connecting flight and may give seat upgrade if available.

Perishables
Take them out of cargo hold and store in cargo hanger where there is facilities to store them

Flight Crew
-If flight duty period is exceeded ask crew if they can extend otherwise look for other crews on standby

(Stage 2)
-FCC ask for the updated documents to take off at 2330h.
-Inform passengers about the updated situation of the flight.
-Do action as stated in stage 1 where delay is less than 4hs.
Perishables
-Prepare to load back into the aircraft
-Check with other airlines in the same airport whether they have spare parts that can be provided earlier.

Flight Crew
-If flight duty period is exceeded, ask crew if they can extend their FDP, otherwise find another crew on standby to substitue.

(STAGE 3)
If flight take off before curfew or if there is no curfew,

Commence boarding procedure of payload

If there is curfew before the scheduled departure,

Provide accomodations for passengers for the night until the airport reopens and schedule a flight to take them

Unload all cargo and store them in a cargo facility.

If passenger want to leave the flight, remove his luggage as well as to provide partial refund.

(STAGE 4)
- Unload payload immediately
- Provide accomodation and transport to and fro the airport until the next avaliable flight
- Meal Vounchers and free gifts as a apology

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STAGE 1
- keep passengers updated every 30 minutes
- keep the perishables in the cold room
- provide the passengers with light meal (sandwiches) and beverages
- have a back-up plan to provide passengers with transportation, accommodation, food and a amenity kit
- check with FCC whether there is available aircraft in order to transfer the passenger to another aircraft
- escort the business class passengers back to the lounge
- for passengers that wants to depart urgently, u can re-book them with another airline
STAGE 2
- change the inflight catering food
- update passengers
-  call for food catering, bring the catering food to the boarding gate
- check the arrival airport's curfew before departing to see if u will reach before the airport curfew
- check the flight duty period of the crews, if they have exceeded, check if they are willing to extend their FDP, if not, notify the reserve staff to report to work
- FCC need to update into the system and send it to ATC
STAGE 3
-  update the passengers that the issue has been solved
- request occ for further technical services to ensure that everything is ready before flight
- start boarding the business class passengers, followed by the economy passengers
- provide the passengers with vouchers
passenger do not want to fly,
- convince passenger that the flight is ready to board and asked the occ the do further checks to ensure the airworthiness of the aircraft
- refund the passenger or rebook the flight
- remove the passengers baggage from the cargo
STAGE 4
- ask technical services how long the check is going to take (an estimation)
- provide the passengers with transport and accommodation
- offload the baggage and return them to the passengers
- usher the passengers to clear immigration checks to the accommodation
- update the passengers when the flight is ready

account for every baggage

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Lisa, Daimai, Daryl, Addison
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-Inform the airport, passengers, FCC & ATC
-Store the perishables (just in-case delay gets worse)
-Delay boarding
-Provide snacks & beverages to passengers
-Assist transferring passengers at destination airport
-After troubleshooting, if it is a major delay (> 7 hours),
>provide food for passengers (food vouchers to use within airport)
>Inform FCC on current a/c status and prepare stand-by crews
>check for replacement aircrafts
>if no replacement aircrafts, rebook them on other flights with other airlines (best is upgrade from LCC to FSC)
>accommodation for passengers that can't be rebooked on other flights
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>Inform passengers, airport, FCC , ground handlers & ATC on current status
>Inform FCC to replace crews if FTL is met
>Give passengers food vouchers and inform them to report back to boarding gate at 2245hrs
>Keep the accommodation and transport (for worse case scenario)
>Get the in-flight catering food and serve to passengers
>Prepare another set of in-flight food
>Ensure the new arrival time does not meet destination airport curfew period (if any)
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>Inform FCC on current status, new stand-by crew if FTP is met
>Use airport PA system to gather all passengers to the boarding gate
>Open up boarding and loading of cargo
>New Departure time
>New Flight Plan
IF PASSENGER(S) DO NOT WANT TO FLY WITH OUR AIRLINE
>Unload their baggage and let them go
(NOT OUR PROBLEM SIA THIS WORLD GOT JOKERS)
>DONT NEED REFUND
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>Unload perishables and store them again
>Unload passengers
>accommodation and transport for passengers
>Put them on next available flight
>Server them more catering flight
>Transfer passengers to be taken care of

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GROUP 1 (Jinen, Borg, Clement, Darren, cs)

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GROUP 1 (Jinen, Borg, Clement, Darren, cs)

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STAGE 1
1. Inform the passengers on technical difficulties and will take some time to troubleshoot.
2. Change boarding time, will delay for about 30 mins.
3. Report to FCC on the status of the aircraft and reschedule departure time.
4. Ground staff to provide snacks to passengers at boarding gate.
5. Check for passengers with connecting flight.
If Legit Got Failure.
1. Check for spare plane to subsitutde if engine is really faulty.
2. Inform airlines and station manger of the ABC station.
3. Unload and store the perishable goods into the cold storage for the time being.
4. Check for other alternative airline to the same destination for passengers.
5.. Contingency plan for accommodation and transportation if there is no spare plane.
6. Check for crew members FDP limits whether or not to replace crew. (Depending on flight too!)

STAGE 2

1. Update passenger the estimated time of departure is 2330 apologise for the inconvenience cause
2. Consider letting them exit the boarding gate and allow them to go lounge or roam around the transit area
3. Remove perishable from cargo hole
4. Ensure FDP is within limits. Ask crew are willing to extend if exceed. If not will change new set of crew.
5. Inform SM of destination airport
6. Check for airport curfew. If exceed curfew got to overnight delay. Need to provide accommodation and transportation. Give meal vouchers.

STAGE 3:
1. Get info from FCC eg. curfew
2. Tell passenger that the fault have been repaired and will be ready for boarding soon
3. Assign ground staff to assist boarding
4. Inflight catering swap new set of food
5. Load back the perishable
6. if using new set of crew, check if they are ready and are on the way
7. refile flight plan
8. refuel the plane

If exceed curfew:
1. provide accommodation and transportation. Give meal vouchers.
2.

If passenger(s) decides not to fly..
1. Convince him that it is safe
2. if he do not want to continue the flight remove passenger baggage(s)
3. Check with airline for refund terms and conditions. give half refund to protect reputation.
4. ask security escort him out

STAGE 4
1. Captain apologise to passengers that the flight is delayed again. make announcement that aircraft have to be grounded.
2. offload passenger as it is better for them to take the flight the next day as we do not know the estimated time
3. give them overnight kit and vouchers if their baggage cannot be offloaded
4. provide accommodation and transportation to hotel
5. accommodate to their needs
6. ground staff to lead passengers

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Welcome to the Delay Sim Games.  Please create your own group padlet and list down the names of all group members.  Wait for further instructions