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https://youtu.be/doJ24MAAbMUhttps://youtu.be/doJ24MAAbMU

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BORANG C & BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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BORANG C & BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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PUBLIC HOLIDAY

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OFF DAY

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PUBLIC HOLIDAY !

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1. Tidy up reception counter and lobby.
2. Preparing meeting minutes.
3. Key in inventory.
4. Last day of internship. Take picture with some of office staff.

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1. Preparing meeting minutes.
2. Key in inventory into the system.
3. Update list name of the guests with extra key card in the excel and to the manager.

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1. Send email to the guests to ask them collect their parcel.
2. Update parcel log book.
3. Key in inventory

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1. Collect all the dirty clothes from the guests and put it at the counter.
2. Send all the dirty clothes to the laundry.
3. Having an interview session with Chief cashier that manage the HR department.

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1. Update car sticker record.
2. Send email to the guests again ask them to collect their car sticker.
3. Update guests details in the system because today many of longstay guests check in.

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OFF DAY

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1. Helping f&b executive preparing food tag.
2. Preparing meeting minutes.
3. Key in inventory as usual.

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1. Send guest’s dirty clothes to the laundry.
2. Helping laundry team folding all the clean shirts.
3. Call guests those have problem with their clothes.

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1. Tidy up reception counter, lobby and retail shop.
2. Helping staff checking stock at retail shop.
3. Key in inventory.

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1. Helping f&b staff arrange plates and glasses for group dinner.
2. Helping f&b staff clearing up the table.

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1. Helping housekepping doing some work. Cleaning lobby.
2. Key in inventory

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1. Prepare meeting minutes.
2. Refiling meeting minutes file.
3. Key in inventory

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OFF DAY !

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1. Key in inventory as usual.
2. Have a meeting with all the front office department staff and the manager.
3. Helping laundry team doing some work.

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1. Sending some dirty clothes of that send by the guests in the morning to the laundry.
2. Helping finance staff doing some finance works.
3. Email guest to ask them come collect their parcel.

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1. Key in inventory.
2. Tidy up reception counter.
3. Create new excel file for new record info.

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1. Attend briefing at evening 3pm.
2. Preparing briefing minutes.
3. Key in inventory.

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1. Key in inventory as usual.
2. Calling guest to inform them collect their parcel at the counter.
3. Update parcel log book.

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1. Attend morning briefing together with all staff drom all department and the manager before start duty.
2. Prepare briefing minutes.
3. Key in inventory.

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OFF DAY !

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PUBLIC HOLIDAY - ELECTION DAY (14TH

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1. Tidy up reception counter and some table in the office.
2. Key in inventory.
3. Take care of retail shop because the staff taking on leave on that dat

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1. Monitor a maintenance solving the elsafe box problem.
2. Send email to the guest with extra key card again, ask them to return the key as soon as possible.

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1. Email to certain guests inform them regarding problem of their room.
2. Email guests to inform them collect their parcel at the reception counter.
3. Continue key in inventory.

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1. Starting key in May inventory.
2. Collect all the inventory of May.
3. Have a small discussion with Housekeeping executive discussing about some problem in the the certain rooms.

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1. Key in inventory.
2. Helping laundry team doing some work.
3. Take care of reception counter as usual.

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OFF DAY !

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1. Tidy up and cleaning front desk as usual.
2. Helping doing some cleaning work at the retail shop.
3. Checking on the ready stock maggi

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1. No meeting on that day. Key in inventory.
2. Update guest’s details in the Nucifera Front desk system.
3. Update the total of taken car sticker.

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CHANGE OFF DAY !

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1. Call the guests with extra key card to ask them to return the key card to the reception.
2. Many outsider came here by group today to swimming, little bit busy in making the invoice for them.
3. Key in inventory.

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1. Update the details of parcel arrived in the parcel log book.
2. Inform guest to collect their parcel by email.
3. Key in inventory

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1. Helping laundry staff doing some laundry works.
2. Call the guest who have the problem with the clothes that they send to the laundry to inform them the problem.
3. Key in inventory.

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1. List out all the guest with extra key card and record it in the excel. Then give the hard copy list to the manager.
2. Key in inventory.
3. Prepare minutes briefing for today.

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1. Create attendance book for f&b staff.
2. Key in inventory.
3. Check the system which guest have extra key card.

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1. Tidy up office. Arrange all the file.
2. Checking arrival and departure for today.
3. Go to Sea View block to check all the room’s status.

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1. Helping doing some work in laundry because less of workers on that day.
2. Calling guests to collect their car sticker.
3. Key in inventory as usual.

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1. Refiling all the check in and check out files.
2. Refiling the minutes briefing files.
3. Send guest’s dirty clothes to the laundry.

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OFF DAY !

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1. Make a notice about fogging activities.
2. Asked the housekeeping executive to distribute the notice paper.
3. Continue key in inventory.

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1. Cleaning and swipe the lobby and the reception counter.
2. Key in inventory.
3. Prepare minutes briefing

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OFF DAY !

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1. Make a notice to remind the guest to collect their car sticker as soon as possible.
2. Print out and show it to the manager to wait for the approval.
3. After that, asked the executive of housekeeping to distribute all the notice into all the guest’s room.

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1. Key in housekeeping inventory.
2. Check car stickers that still have not collected by the guest.
3. Helping retail shop tidy up the retail shop.

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1. Accompany HR staff to the bank to collectallbthe staff salary.
2. Attend daily briefing at 3pm as usual.
3. Inform an issue of 1 guest to the manager and try to solve out the problem.

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1. Accompany a maintenance to a room to monitor him doing some maintenance work that is solving elsafe box problem.
2. Sending some guest’s dirty clothes to the laundry.
3. Go to all the rooms at Garden view area to check either all the rooms are already in occupied clean status or not.

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1. Prepare car sticker for new registered form.
2. Go to restaurant and helping f&b staff doing some work.
3. Preparing the bill for group dinner on that day.

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1. Tidy up reception counter as usual.
2. Attend briefing at 3pm. Attend by the owner of Lotus Seaview.
3. Prepare minutes briefing.

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OFF DAY !

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1. Working as usual. Prepare minutes for today briefing at 3pm. Email the minutes to the manager to let him check first before email to Lotus Desaru.
2. Update details of parcel that arrived.
3. Inform the guest by email to collect their parcel at reception counter.

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1. Prepare minutes as usual for daily briefing.
2. Update car sticker record into the system.
3. Helping once again at the retail shop. This time checking the stock of toiletries.

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1. Create new car stickers for guests those just registered.
2. Checking any arrival and departure for today and send update to the Lotus Desaru front office department.
3. Writing on the small paper and put the information about the total of in house guests and units of vacant rooms for current day, then give the notes to manager.

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1. Working as usual, tidy up reception counter when arrived at the working place.
2. Checking and update the total of guests that collect car sticker into the car sticker record system.
3. Key in inventory as usual, and divide inventory task to two person.

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1. Got complain from a female guest regarding her room have bed barks there. Inform the manager and houseeping to solve the problem as soon as possible.
2. Follow a maintenance to a room to monitor him during elsafe box repairing to make sure no problem happen especially stolen case.
3. Take note about the elsafe problem and write it on the incident log book.

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1. Working as usual. Tidy up the reception counter.
2. Do refiling of in house guests personal information (PMC, PRPC and OUIJV company).
3. Helping cashier at the retail shop checking the total of biscuits 🍪 that ready stock there.

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Off day !

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Off day !

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1. Come to work as usual. Prepare the latest of total of in house guests and total of vacant rooms for current day. Put the information on the manager’s table.
2. Check the minutes either already approved by manager or not, after approved, email it to Lotus Desar management.
3. Attend morning briefing at 7am and inform the manager about the updated information of car sticker

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1. Working in morning shift today from 5am to 1pm. Switch on all the lamps and aircond in the office and lobby. Tidy up the reception counter.
2. Do call a guest to wake up at 5:30am as per guest have requested.
3. Checking the system either have any arrival or departure for current day.

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1. Quiet busy in the evening and night because all long stay guests are around. Serving the guests those came to the reception for sending laundry, update key card, make the report on any problem or cases and so on.
2. Safety manager from Lotus Desaru came to Lotus Seaview today and asking about the total of car stickers that already collected and not collected yet.
3. Give the instruction to me to always follow up with the guests about the car stickers.

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1. Today working more relax because it’s still in the weekend. Tidy up the reception counter.
2. Checking the incident log book either still have problem that still not solve yet or not. Inform to the related department in case still have problem not solving yet.
3. Updated the details of new long stay guest in the Nucifera Front Desk management system.

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1. Working as usual. Today is Saturday, many of longstay guests are not around because today is their off day. No briefing in the morning and evening also.
2. Call the guests those still not come collect their sticker, asked them ti come to the reception counter to collect their car sticker.
3. Send email to the guests to collect their parcel at the reception counter.

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1. Today, security staff ask a favor from me to prepare some  transportation form. I prepared and printed out the form.
2. Some of the forms I give it to the security staff and some of them I keep it at the reception counter.
3. Change room status after got the updated room status from housekeeping executive.

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1. Today, our management received new flyers with the new room rates. We need to sell all the rooms with the new rate.
2. Key in inventory as usual. Inventory system already updated and make the inventory work more smooth and fast.
3. Collect all the inventory report from the housekeeping executive.

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1. Working as usual. Prepare meeting minutes and submit to the manager by email to let him check. After done checking, I will email the minutes to Lotus Desaru management department.
2. Attend meeting in the evening as usual.
3. Update the details of new parcel that arrived today.

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1. Come to work as usual. Checking the minutes either it already email to Lotus Desaru or not.
2. Send email to inform guests those have parcel at the reception counter.
3. Checking and update the number of stickers that have not collected yet.

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1. First day working in morning shift which started working from 5am to 1 pm. 1 week direct working in morning shift.
2. Key in Marchs's inventory data. Settled for 2 dates today.
3. Arrange the itinerary for a Philippines guest for her go to Desaru today by our taxi.

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1. Working as usual and continue key in inventory data in the system.
2. Working with Lotus Desaru's staff for the last because starting tomorrow no one from there will come to Lotus Seaview anymore. New permanent staff will coming tomorrow.
3. Standby at the reception counter as usual. Many guest have complained about wifi was not working and need to explain the reason to them.

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1. Come to work as usual. Start key in inventory data for March.
2. Today don't have briefing because today is public holiday (Hari Keputeraan Sultan Johor).
3. Update new arrived parcel details in parcel log book.

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Off day !

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1. Attend briefing as usual. Today's briefing attended by the owner of the resort.
2. After briefing, preparing meeting minutes and send it to Mr. Uma to let him check as usual.
3. Standby at the reception counter as usual.

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1. Key in inventory data of housekeeping as usual.
2. Update the total of car sticker to security guard. Print out list name of long stay guest list name of car sticker collected in Lotus Sea View and give the printed out details to them.
3. Doing meeting minutes and email it to Mr. Uma to let him check it first before email to all staff in Lotus desaru and Lotus Sea View.

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1. Got task from Mr. Ranald, manager on duty in Sea View to take all the information from Lotus Sea View's website and update to him before 4pm.
2. Submit the task to Mr. Ranald and let him check first.
3. Got some mistake in the task, Mr. Ranald asked me to do the correction and after that he will submit to Ms.Indra, owner of the resort.

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1. Working as usual. Finishing inventory key in data for February.
2. Create new car sticker for new registered form.
3. Update the total of car sticker that already collected by guests and inform to Mr. Aaron, manager in Desaru.

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1. Working and preparing minutes meeting as usual before attending daily briefing.
2. Attended daily briefing. Today's briefing attended by Ms. Indra, the owner of the resort.
3. Teach the new staff again how to do meeting minutes until she can do by herself.

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1. Update parcel's record in the log book.
2. Send email to 6 guests to collect their parcel at the reception.
3. Posting laundry charge into the guest folio.

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Off day

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1. New staff F&B started working at the restaurant today. The manager asked me to teach the new staff to doing some admin's work.
2. Many guest call to the reception and complained about wifi because wifi connection is slow at that time. I inform to the IT person to solve the problem.
3. Many people called and came here to ask about room rates during school holiday.

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1. Update car sticker's record into the system.
2. Count how many guest that already collected their sticker.
3. Key in February's inventory into the system.

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1. Working as usual. Prepare meeting  minutes and attend the briefing.
2. Update today's meeting minutes and sending email to all management in Lotus Seaview and Lotus Desaru.
3. Received some parcels from Pos Laju postmen and update the parcel's log book.

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1. Working as usual. Today, got 3 guests checked in. 2 of them were long stay guest and 1 of them is FIT (short stay guest).
2. Giving 1 extra key card to the long stay guest because he left his key card in his office.
3. Many people called and came here to ask about room rates during school holiday.

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1. Helpung F&B staff to printing out F&B staff attendance book.
2. Tidy up front desk and and sweeping floor at front desk area.
3. Observe the installing of the “House Rules” by maintenances.
4. Picture below shows the “House Rules”.

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1. Working as usual. Prepare meeting minutes and attend the briefing.
2. Update today’s meeting minutes and sending email to all management staff in Lotus Sea View and Lotus Desaru.
3. Learning about new system that already updated in the front office computer yesterday.
4. Picture below shows the Meeting minutes for daily briefing that done by me.

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Off day !

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1. Create some new car sticker for new registered form.
2. Send email to the guest to collect their car sticker at reception.
3. Received email from a guest that complaining about bed suites and toilet cleanliness. We find the solution to solve the problem together.
4. Picture below shows the example of car sticker:

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1. Working as usual and continue key in inventory. Finishing February inventory from 11/2/2018 until 19/2/2018.
2. Update the total of collected car sticker into the system and then inform to the security check point about how many people already collect.
3. Checking parcel log book and update any new details of new parcel in the log book. Picture below shows the parcel log book.

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1. Prepare the meeting minutes before the briefing started at 3pm as usual.
2. Discussed about some issues in the briefing. The briefing today attended by the owner of The resort, Miss Indra.
3. After briefing, update the meeting minutes and email it to all the staff at Lotus Seaview and Lotus Desaru.

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1. Working as usual and key in the inventory into the system. Finishing 2 dates of inventory of February.
2. Got complain from a guest about some things, we discuss about it in the meeting to find the solution to solve the problem.
3. Doing check in and check out for a few of short stay guests and update the guest details in the InHouse guest system.

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1. Update the car sticker record into the system.
2. Count how many guest that already collected their car sticker.
3. Inform to the security depatment about the collected car sticker and always update follow up.

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1. Got meeting at 1pm with the manager and other two receptionist. We were discussed about some issues and also got new task from the manager. The task will started doing on next week.
2. Then, I was attend daily briefing at 3pm as usual and we were discussed about some issues in the briefing.
3. The manager asked me to inform all the long stay guests to collect their vehicle sticker at the reception.

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Off day !

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1. Working as usual. Completing meeting minutes before attend the daily briefing at 3pm.
2. Got task from the manager to arrange all the file of guest records to be more organized than before.
3. 1 staff from Lotus Desaru came to Lotus Seaview to help receptionist at the front office.

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1. Attend daily briefing as usual. Record all the issues that have been discussed.
2. Continue key in data of January inventory.
3. Update guest key card because a few of them cannot open their room’s door.
4. Check the list of parcel that still not pick up by the guest.