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I totally understand that this is causing inconveniences for you . I will try to do all my best to get resolved the issue with the mobile editor together in the chat.
I am going to check your Editor, please bear with me and I will be back to you in 2 - 3 minutes.

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Let me have a look at premium subscriptions at your Wix account.
While I do this, I will also check your account for some additional tips which will help to develop your online presence. I will be glad to share them with you once we resolve your issue.
Please bear with me and I will be back to you in 2 - 3 minutes.

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I’m glad you’re back. Ross, we value you as our customer and are eager to help you efficiently, however this process requires your cooperation and engagement.
Kindly note, chats are subjected to be closed due to inactivity, the maximum waiting time is 10 minutes. In case you cannot chat at the moment , you're always welcome to contact us later

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I can certainly appreciate your frustration and I will do all my best to get this resolved for you and guide with all steps.
I am going to check your mailbox at your Wix account for now. Please allow me 2 - 3 minutes.

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I see your second question. Let's address your first query and then return to the second one. We will follow them one by one.

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Chandler, manages advertisement agency site (positive)

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Chandler, manages advertisement agency site (positive)

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Phoebe, provides psychic and taros reading sessions (confused/novice)

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Phoebe, provides psychic and taros reading sessions (confused/novice)

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Ross, has blog about dinosaurs (neutral/unemotional)

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Ross, has blog about dinosaurs (neutral/unemotional)

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Monica,  runs a restaurant (irritated/angry)

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Monica,  runs a restaurant (irritated/angry)

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Rachel, owns a fashion store (frustrated)

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Rachel, owns a fashion store (frustrated)