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03/07/24= CLAIM PUBLIC HOLIDAY
04/06/23= went to report duty at Realtaste restaurant of Purest Hotel.
05/07/23= Work on morning shift, clean up after guest and wiping for the next day breakfast buffet
06/07/23= Work on morning shift, clean up after guest and wiping for the next day breakfast buffet
07/03/23= Work on morning shift, clean up after guest and wiping for the next day breakfast buffet

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03/07/23= Report duty at sales office
04/07/23= Got task to look for data of factories in Sungai petani area. I am ask to look for this data because there will be salesperson that will do promotion to the factory. I look for detail such as name of the company, address, contact no as well as the distance of the factory from our hotel.
05/07/23= Searching for data factories in Sungai Petani.
06/07/23= Searching for data factories in Sungai Petani.
07/07/23= Searching for data factories and malay wedding rate in Sungai Petani. For the wedding rate, I need to call the hotel and ask for their rate. this is done because we want to compare our rate with the other hotel.

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08/07/23= Work on morning shift, clean up after guest and wiping for the next day breakfast buffet
09/07/23= Work on morning shift, clean up after guest and wiping for the next day breakfast buffet
10/06/23= Work on morning shift, clean up after guest. There is a lunch buffet on the afternoon at the restaurant so we need to clean up after guest. I was situated at section C thus I need to take care the area if there is any guest need helps. After the lunch is done we need to do clearing and then wipe for the next day breakfast buffet.
11/06/23= HOLIDAY
12/06/23= Work on afternoon shift, prepare and wipe for breakfast buffet. Attend guest that dine in at the restaurant. I also need to setup the table for the guest and what kind of condiments need to serve along the dish.
13/06/23= Work on afternoon shift, prepare and wipe for breakfast buffet. Do rounding on every level to check if there is any tray outside the rooms.
14/06/23= Work on afternoon shift, prepare and wipe for breakfast buffet. Setup cutleries and condiments for room service then send it to guest room.

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08/07/23= make buffet menu for entertainment room using canva and get approval from GM.
09/07/23= HOLIDAY
10/07/23= collecting sign and distribute event order to all person in charge involve in the event (front office, reservation, account, HR, bellman, security, fnb, kitchen and Housekeeping). I also need to take the sign while distribute the EO which is called acknowledgement. This is done so that it can confirm that they have receive the EO.
11/07/23= make seminar package flyer using canva
12/07/23= collect sign from HOD and distribute event order.
13/07/23= make poster for english hi-tea
14/07/23= publish promotion in purest hotel facebook.

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15/07/23= collect sign from HOD and distribute event order to all department.
16/07/23= HOLIDAY
17/07/23= make parents day poster that using Chinese menu as the main course. Then get approval from GM, change will be done if there is comment from GM.
18/07/23= distribute amend of event order. if there is any change in the event order, pic will amend it and I need to distribute the new amend to the person involve. Amend is done if there is come change in the payment, arrangement or change in menu.
19/07/23= printing flyer of seminar package and distribute it to the guest. I also need to open tv that use to play the signage of every event that is currently happening.
20/07/23= collect sign from HOD and distribute event order.
21/07/23= publish promotion in purest hotel facebook.

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22/07/23= Distribute event order to PIC. Then once the event is done I need to do checklist for the event order including others document which is invoice, amendment, event order, quotation, event contract, slip payment, official receipt, pro forma invoice and reservation form. If there is shortage or document we need to ask the to the person in charge.
23/07/23= HOLIDAY
24/07/23= HOLIDAY
25/07/23= Blasting promotion which is seminar package for school through gmail. Make menu for outside catering using canva.
26/07/23= publish promotion in purest hotel facebook.
27/07/23= make menu card for the guest event
28/07/23= Help the banquet team setup the hall because there is last minutes change by the guest.
29/07/23= Help the banquet team to turn over the hall for the Fazil Group because they have dinner at night.
30/07/23= HOLIDAY
31/07/23= HOLIDAY
01/07/23= Distribute event order and help new intern by explaining things to be done. Pick up call from the phone and ask detail from the customers such as their name, contact no, company, date, time, no of Pax as well as the arrangement of the event. There were a meeting done by the sales department.
02/07/23= Compile past events documents in the file for future reference based on its month. Printing checklist and acknowledgment for further use.
03/07/23= Bid farewell

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03-07/05/23= As usual, went to report duty at 9.00 a.m. at the housekeeping office. Introduce myself and get to know others. Learn how to clean the bathroom from the seniors. As well as restock the amenities in the bathroom and memorize the order of the amenities. For starters, I kind of take some time to memorize all of the amenities needed and which kind of liquid should be used to clean the rooms but after sometimes it came to me naturally.

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03/04/23= went to report duty to HR at 9.00 a.m. as well as handed over all the documents related to them. On the first day, I was located in the office with the reservation team. They teach me how to do a reservation as well as the hotel system. The system is kind of complicated and there are many steps to remember. They also give me some notes, documents related to OTA (Online Travel Agents), LOU as well as LO.

04-07/04/23= For the next day, I was located at the front office. Kind of nervous because it is a new experience for me moreover, I need to communicate with the guests who came from various backgrounds. This week, I learned how to use the walkie-talkie. we use the walkie-talkie to communicate with other departments for example, when there are guests checking out we will inform through it for housekeeping to clean up the rooms.

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08-14/04/23= In early of this week, I was situated at linen, which is also where all of the linen from each room will be. I'll be collecting linen from every floor of the hotel rooms that housekeeping is cleaning.  There will be two to three shifts in that we will collect the linen. After that, we will sort out the linen according to its criteria. For example, bedsheets (king and twin), duvets (king and twin), wiping, towels, pillow case, and hand and face towels. Then, we will count and jot it down in the report and then wrap it in a plastic bag before sending it to the laundry which is located at Penang. while waiting for the clean linen to arrive we also will write down the item, quantity, and date on the plastic bag of the linen. After that, when clean linen arrives we will fold it and put it in its respective places.

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08-14/04/23= This week I learned how to check out the guests. There are some steps that need to be followed. First of all, I will check the guest's room no and confirm their names. Then, check if there are any pending payments or deposits that I need to return. During this process, we need to inform the guests checking out to the housekeeping so they will check the rooms if there are any defects. We will charge the guest if there are any problems with the rooms. lastly, we will check out the guests in the system.

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15-21/04/23= For the front office they have a shift, for this week I'm working from 10 a.m. until 6 p.m. As usual in the morning I will be checking out the guests or I will assist the staff throughout the checking-out process. on 12.00 pm. we will make cards for the check-in room, usually we will issue the check-in and check-out dates of the guest into the cards. Moreover, we also will put the breakfast coupon along with the cards. For the breakfast 1 rooms qualified for 2 persons to enjoy the breakfast buffet in the morning.

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15-21/04/23= for this week, as usual I help my partner cleaning up room as well as the in house guest. usually if we done clean the room early we will need to assist others if they still have many room need to be clean.

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22-31/07/23= For this week there are many occupied room and back to back room, which mean the room that is check out will have arrival on the same day or on the next day. for every room that is done clean there will be supervisor that will check the room again to make sure the room are clean thoroughly so that there will be no issues with the guest later on.
1-2/07/23= Claim Public Holiday

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22-28/04/23= On this week I was tasked to check out the guests into the rooms. The procedure to check in the guests is much simpler than check-in the guest. During check-in time there are some documents guests need to sign. For foreign guests, we need to print their passports while for local guests we need to read their IC into the hotel system. During the checkout process, we need to see whether the guest has any pending payment to be made. We also will return the deposit taken earlier during check-in which is RM200.

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Hi, my name is Siti Aisyah bt Ahmad Salikhuddin, matric no 270739. I am a student from the School of Tourism Management and am currently in my last semester doing a practicum. Moving on, I'm doing my practical at Purest Hotel for 4 months. I will share my internship journey and all the relevant documents from 3 April until 3 August here.

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15/06/23= Make report of the day for the restaurants which is from real taste convenience shop, real taste restaurant, room service and banquet. Drop money and report, need to have account or front office representative to monitor us.
16/06/23= topup sauce and tea.
17/06/23= collect sugar compartment once the restaurants close because there will be breakfast buffet in the morning.
18/06=23= Wipe coffee cup, baby plate and utencils.
19/06/23=  Setup for steamboat, help staff pick up chair that need to be wash.
20/06/23= Wipe cutleries and others afternoon task that need to be done for the next day buffet.
21/06/23= Rounding floor and check if there is any tray for room service outside guests room. if there is we need to take it away.

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22/06/23= Afternoon shift, done all the afternoon task.
23/06/23= Collect all sugar compartment, assist guest.
24/06/23= learn new setup for dishes.
25/06/23= HOLIDAY
26/06/23= Morning shift, clear up guest and make last call which is 10.20 a.m
27/06/23= Morning shift, clear up guest. wipe for the next day breakfast buffet.
28/06/23= Shift from 12 a.m untill 8.00 p.m. there is lunch buffet. I need to take care section C and do the clearing for the guest.
29/06/23= work on afternoon shift. we wear baju raya as it is raya haji. not many cust came to the restaurant for dining as they go to raya.
30/06/23= Claim public holiday
01/07/23= Claim public holiday
02/07/23= Claim public holiday