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Thank you for humanizing people and STOP THE STIGMA!

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Curious:  What Key Performance Indicators would you use to analyze future connection points?

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Curious:  What Key Performance Indicators would you use to analyze future connection points?

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Rick Astley - Never Gonna Give You Up (Official Animated Video)

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Member engagement toolkit is very helpful. It works as a nice checklist and refresher to reset.

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I like the mindset of learning how to adapt and make adjustments to curriculum on the fly and assessing if something doesn't work or not

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I like the mindset of learning how to adapt and make adjustments to curriculum on the fly and assessing if something doesn't work or not

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I liked the member engagement toolkit of what is most essential: ongoing communication with compassion and understanding; positive rapport to cultivate trusting relationships with members and their communities; determining personalized needs to ensure member receives whole health outcomes, providing a network of resources and information to individually maintain behavioral health management.

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I liked the member engagement toolkit of what is most essential: ongoing communication with compassion and understanding; positive rapport to cultivate trusting relationships with members and their communities; determining personalized needs to ensure member receives whole health outcomes, providing a network of resources and information to individually maintain behavioral health management.

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Loved your use of a personal story and little bits from your real life. I think it always helps to remind us these are REAL PEOPLE.

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Meeting members where they are, being sensitive to when they are available and willing to participate in their own care plan.

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Consistent communication is key for engagement. Constantly reviewing the tools used and their effectiveness

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Consistent communication is key for engagement. Constantly reviewing the tools used and their effectiveness

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My best friend stayed with me during a difficult time and just made sure I wasn’t alone. It meant everything just to have someone BE THERE and not leave when it gets hard.

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What if you have absolutely no one to seek support from?  Then where do you go?

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What if you have absolutely no one to seek support from?  Then where do you go?

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I usually speak to family or friends, who know me well, and who will listen and support me

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I usually speak to family or friends, who know me well, and who will listen and support me

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When I feel that someone is actively listening to me is when I feel the most supported

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When I feel that someone is actively listening to me is when I feel the most supported

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I felt seen, heard and validated. They helped me see a new perspective and a way out.

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I felt seen, heard and validated. They helped me see a new perspective and a way out.

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I have an older sister who has always given sage advice by allowing me to arrive at my own conclusions, but having considered all angles.   Critical thinking!

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I turn to my family and friends. A time I felt supported was after the death of a parent and the outpour of love and kind gestures was overwhelming. It renewed my faith in humanity!

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Sunsets

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