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We're so grateful to the individuals who bravely shared their stories with us for this report. They each allowed us a unique and personal insight into some very traumatic times, and then subsequently allowed us to share those stories with you.

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We're excited to share our 2024 Impact Report with you, offering you a personal insight into the work we do to support people caught up in the criminal justice system (CJS) across Wales.

Please download and share this report as you see fit. We're very proud of our work and the people who've bravely shared their stories through this report.

Thank you.

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Corey - A young man supported through the Future4 service

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Corey - A young man supported through the Future4 service

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Gemma - supported by our Dyfodol service

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Gemma - supported by our Dyfodol service

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Dean - supported by our Dyfodol, HMP Parc service

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Dean - supported by our Dyfodol, HMP Parc service

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“My life is like a broken record but Dyfodol has a piece, Emmaus has a piece and I have a piece, and we’re putting it back together.”

I’m 46, so I’ve spent 29 years of my life behind doors. My first time in prison I was 16 and it was the first time in my life that I ever felt safe. I came through the Care system and suffered abuse, so going into prison and seeing all my mates there from Care was like when you’re a kid going to a school disco. A Judge would tell me I’m going inside and I’d be happy about it.

When I was really young I was branded a liar, no one believed me when I said I was being abused so I just shut up and became numb to it. Started using drugs, alcohol, mushrooms, anything to get away from ‘Dean’.

I walked out on my wife and kids in 2016 because I wasn’t fit to be around them and there was no way I was going to put them at risk of going into care when things didn’t end up well for me. I spent two years homeless, ducking, diving, tried to commit suicide.

In September 2021, I’d basically broken my family’s hearts. I couldn’t keep listening to my little niece on the phone crying for me, and my ex. I had an assessment with Dyfodol in Swansea prison; I opened up about my heroin use, told them I was broken and needed help, and they gave it to me.

I did a lot of work on myself in prison through workbooks about my drug use, my life over the last 12 months, triggers etc. This time around it was quite eye opening and it was something I wanted - I wanted to be “fixed”. I was on D Wing with others who have addiction issues. That helped me a lot too because most of us wanted the same thing. Dyfodol had an office on my wing so having that access to the team so I could talk about what was going on in my head was amazing. They always made time for me.

Six months before I left prison, my Dyfodol worker Jackie started helping me get my place with Emmaus. I had two interviews and then Jackie told me there was a space. It gave me hope this time could be better. Claire from Emmaus was waiting for me at the prison gates because she and Jackie had worked together. If she hadn’t been there waiting to take me to my new home I can’t say I’d have gotten there. It only takes seeing someone you know offering you a smoke to change everything.

I have support through my Dyfodol worker Matthew in the community. He’s brilliant. We meet every Friday to talk about what’s going on for me and I have my Buvidal injections with him once a month. It’s nice to know I have someone on my side. I didn’t have to explain myself to him when I came out, no repeating my life to him, what I’d do, my journey etc.

Life is the best it’s ever been right now. It’s nice not to be on drugs or lying about my life. Living at Emmaus is more than just accommodation - they give me a reason to wake up in the morning. I have my own little workspace where I upcycle projects and recently got a promotion. I’m not ready to start seeing my kids again just yet as the next time I’m in their life it’s forever, so I want to get it right. It’s in the pipeline though.

Today, I have something to live for so for me right now returning to prison scares me for the first time. It’s now a deterrent so I’m using all the support around me to make sure I don’t go back.

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Mark - supported by our new MHTR Wales wide service 

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Mark - supported by our new MHTR Wales wide service 

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We connected with more than 16,000 people

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We connected with more than 16,000 people

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Within our report you'll find data that we feel really showcases the impact our services have on people, communities and the justice landscape.

Last year...

We connected with more than 16,000 people across South Wales and Gwent custody suites.

Our services delivered intensive and sustained support to 4,758 people across justice settings.

We delivered an additional 3,322.5 hours of support to people coming into Police custody.

We delivered 310 sessions of our Drug Education Course, an alternative to a criminal sanction.

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We'd love to hear your thoughts and feedback on the event. Please complete this survey and share your thoughts on how the event went, our speakers and report. Thank you.

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We wanted to capture this event to ensure anyone unable to attend could share in our messages from the day, and comment should they have any thoughts or ideas on anything shared.

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G4S Community Impact Event - Always a Reason, Always a Future

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G4S is a global organisation that branches across numerous areas including security, health and justice.

We at G4S Community form a small but integral part of the wider company, supporting people involved with the criminal justice system (CJS). We provide treatment and support services to thousands of people across Wales who're living with unmet needs including substance use and mental health issues.

Our journey started inside HMP & YOI Parc with a small service designed to help people settle back into communities after leaving prison.

Since that time, we've gone on to deliver services across all justice settings - Police Custody, Courts, Probation offices and Community bases and still within Prisons. We deliver services that focus on the prevention of crime and diversion of the justice system, as well as rehabilitation through Out of Court Disposals, Community Sentence Treatment Requirements, voluntary treatment packages and support post-prison-release. We're now launching our newest service - the Mental Health Treatment Requirement (MHTR) - our first all Wales service.

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G4S - Impact Report 2024 FINAL WELSH (Digital)