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Chuẩn bị trước khi tới lớp

1. Làm Homework Lesson 3

2. Study và note output của Lesson 4

Deadline: 23.00 thứ 6 19/Jul

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4.Quiz&Mocktest_Link office form.xlsx

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Study và note output của 2 lesson bên dưới

1. Lesson 1: BUSINESS ENVIRONMENT (6 topics)

Deadline: 12h trưa thứ 6 21/Jun

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Chuẩn bị trước khi tới lớp

1. Làm Homework Lesson 1: BUSINESS ENVIRONMENT (6 topics) --> 4.Quiz&Mocktest_Link office form.xlsx (sharepoint.com)

2. Study và note output của Lesson 2 --> PMPExam-2024_Lesson 2-START THE PROJECT_v1.1.pdf

Deadline: 23.00 thứ 6 28/Jun

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Topic A: Identify and Engage Stakeholders

* Engagement: rang buoc

* Monitor: giam sat

* Effeciency: hieu suat

* Effectiveness: hieu qua

* Ligitimacy: tinh hop phap

I. Identify and Engage Stakeholders

1. Stakeholders: Everythings releated to project: people, resource, budget,...

a. Diversity

b. Complexity

c. Communication technology

2. Step to engage stakeholders: 4 steps

a. Identify stakeholder: Know your takeholder

b. Plan stakeholder engagement:

- Plan to communication.

- Identifies the strategies and action required to promote productive involvement of stakeholders

c. Manage stakeholder engagement:

- Communicating and working with stakeholders to Meet their needs/expectations, address issue.

d. Monitor Stakeholder Engagement:

- Monitor and maintains or increase the effeciency and effectiveness of stakeholder engagement activities.

3. Identify StakeHolders:

* Key benefit: enables the project team to identify the appropriate focus.

**** Always tracking stakeholder whole the project.

2. Stakeholder Analysis: 5 steps

* Identify -> Analyze and Assess -> Classify or Group -> Conduct meeting -> Document details

- Salience mode???

- Power/interest grid

- Power/influence grid

- Influence/interest grid

- Salience mode

3. Level of communications: 5 levels, comunication H and V.

internal personal -> small group -> public -> mass -> social network.

4. Communication method: interactive, push, pull.

II. Plan Stakeholder Engagement:

Matrix: Unaware|Resistant|Neutral|Supportive|Leading

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# Topic A: Identify and Engage Stakeholders

## 4 Processes in Stakeholder Management

1. Identify Stakeholders (STH)

- Data Gathering Techniques

- Stakeholder Analysis

- Interviews

- Document Reviews

- Data Analysis Techniques

- Stakeholder Analysis Matrix

- Power/Interest Grid

- Influence/Impact Grid

- Salience Model

- Data Representation Techniques

- Stakeholder Register

- Stakeholder Management Strategy

2. Plan Stakeholder Engagement

- Stakeholder Management Plan

- Stakeholder Management Strategy

- Communication Requirements Analysis

- Communication Technology

- Communication Models

- Push Model

- Pull Model

- Interactive Model

3. Manage Stakeholder Engagement

- Interpersonal and Management Skills

- Management Strategies

- Communication Methods

- Conflict Management

- Collaboration Tools

4. Monitor Stakeholder Engagement

- Stakeholder Engagement Assessment Matrix

- Stakeholder Feedback

- Stakeholder Relationships

- Stakeholder Engagement Strategy Adjustments

## Tools and Techniques

1. Data Gathering

- Interviews

- Focus Groups

- Brainstorming

- Questionnaires and Surveys

2. Data Analysis

- Stakeholder Analysis

- Power/Interest Grid

- Influence/Impact Grid

- Salience Model

3. Data Representation

- Stakeholder Register

- Stakeholder Management Strategy

## Stakeholder Analysis Models

1. Power/Interest Grid

2. Influence/Impact Grid

3. Salience Model (Power, Urgency, Legitimacy)

## Stakeholder Engagement Strategies

1. Manage Closely (High Power, High Interest)

2. Keep Satisfied (High Power, Low Interest)

3. Keep Informed (Low Power, High Interest)

4. Monitor (Low Power, Low Interest)

## Communication Models

1. One-Way Communication

2. Two-Way Communication

3. Effective Communication Principles

## Ground Rules for Stakeholder Engagement

1. Define Purpose and Objectives

2. Establish Roles and Responsibilities

3. Agree on Decision-Making Process

4. Ensure Transparency and Accountability

5. Manage Conflicts and Expectations

6. Continuous Feedback and Improvement

# Topic B: Form the Team

1. Organizational Structures and Roles

- RAM (Responsibility Assignment Matrix) Ma trận Phân công Trách nhiệm

- RACI (Responsible, Accountable, Consulted, Informed)

- SWOT (Strengths, Weaknesses, Opportunities, Threats)

2. Team Dynamics

- Team Stages (Tuckman Ladder)

- Forming

- Storming

- Norming

- Performing

- Adjourning

- Motivation Theories

- Maslow's Hierarchy of Needs

- Herzberg's Two-Factor Theory

- McClelland's Achievement Motivation Theory

3. Team Development

- Team Charter

- Ground Rules

- Conflict Management

- Conflict Resolving Styles

- Avoiding

- Accommodating

- Competing

- Compromising

- Collaborating

4. Project Manager Leadership

- Leadership Styles

- Autocratic Độc đoán
- Democratic Dân chủ

- Laissez-Faire Tự do

- Situational Leadership

- Transformational Leadership

- Servant Leadership

#Topic C: Build Shared Understanding

1. Key Terms and Concepts

- MOU (Memorandum of Understanding)

- SLA (Service Level Agreement)

- SOW (Statement of Work)

- KPI (Key Performance Indicators)

- DoR (Definition of Ready)

- DoD (Definition of Done)

- Acceptance Criteria

2. Group Decision-Making Techniques

- Brainstorming

- Nominal Group Technique

- Delphi Technique

- Multi-Voting

- Affinity Diagrams

- Force Field Analysis

3. The 6 Constraints of Customer Satisfaction

- Scope

- Schedule

- Cost

- Quality

- Resources

- Risk

4. Kick-Off Meeting

- Purpose

- Introduce the project team

- Establish common understanding

- Align expectations

- Communicate roles and responsibilities

- Review key milestones and deliverables

#Topic D: Determine Project Approach

1. Project Management Development Approaches

- Predictive (Waterfall)

- Iterative

- Incremental

- Adaptive (Agile)

- Hybrid

2. Product vs. Project

- Product: Something that is produced, which can be replicated

- Project: Temporary endeavor to create a unique product, service, or result

3. Project Life Cycle vs. Development Approach

- Project Life Cycle: Phases a project goes through from start to finish

- Development Approach: How the project work is executed and controlled

4. Agile and Scrum

- Agile Principles

- Individuals and interactions over processes and tools

- Working software over comprehensive documentation

- Customer collaboration over contract negotiation

- Responding to change over following a plan

- Scrum Roles

- Product Owner

- Scrum Master

- Development Team

- Scrum Practices

- Sprint

- Sprint Planning

- Daily Scrum

- Sprint Review

- Sprint Retrospective

- Scrum Artifacts

- Product Backlog

- Sprint Backlog

- Increment

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Topic A B C D notes

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# PMBOK 6th Edition Introduction Concepts

## Project, Project Management, PMO, OPM, Operations

- Project: Temporary endeavor to create a unique product, service, or result

- Project Management: Applying knowledge, skills, tools, and techniques to project activities

- Project Management Office (PMO): Centralized management of multiple projects

- Organizational Project Management (OPM): Integrating project, program, and portfolio management activities

- Operations: Ongoing production of goods and services

## Project vs Program vs Portfolio

- Project: Temporary endeavor to create a unique product, service, or result

- Program: Group of related projects managed in a coordinated way

- Portfolio: Collection of projects, programs, and operations managed as a group

## Project Types

- Waterfall: Linear, sequential approach

- Agile: Iterative, incremental approach

- Hybrid: Combination of Waterfall and Agile

## Organization

- Organizational Culture: Beliefs, values, and assumptions that influence behavior

- Organizational Communication: Formal and informal channels of information exchange

- Organizational Structure: Hierarchical, functional, matrix, or projectized

- Organizational Types: Nonprofit, for-profit, government

## Agile

- Agile Manifesto: 4 values and 12 principles

- Agile Characteristics:

- Iterative and Incremental

- Customer Collaboration

- Responding to Change

- Self-Organizing Teams

1. # Strategic Alignment

## EEF - Enterprise Environment Factors

- Organizational culture and structure

- Governance model

- Market conditions

- Stakeholder risk tolerances

- Political climate

- Competitive landscape

- Laws and regulations

- Organizational infrastructure

## OPA - Organizational Process Assets

- Processes, policies, and templates

- Knowledge bases

- Lessons learned

- Historical information

- Configuration management

- Project closure guidelines

## Internal vs External Factors

### Internal Factors

- Organizational structure

- Policies and procedures

- Organizational culture

- Existing resources

### External Factors

- Market conditions

- Government regulations

- Economic changes

- Technological innovations

## PMI Talent Triangle

- Technical Project Management

- Leadership

- Strategic and Business Management

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Chuẩn bị trước khi tới lớp

1. Làm Homework Lesson 4

2. Study và note output của Lesson 5

Deadline: 23.00 thứ 6 26/Jul

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Chuẩn bị trước khi tới lớp

1. Làm Homework Lesson 5

2. Study và note output của Lesson

Deadline: 23.00 thứ 6 02/Aug

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1. Ký cam kết

2. Đăng ký ngày thi với FPT.

https://insight.fsoft.com.vn/fhu/certificate/registrationExamDetail.xhtml?batchId=629048&role=1

( remove &role=1 nếu không access được )

3. Có thư mời và Đăng ký PMI account

follow như guideline

https://fptsoftware362-my.sharepoint.com/:v:/r/personal/chuongth1_fpt_com/Documents/Recordings/PMP500_Trainer%20DatDNDoDQ_Review%20Application-20240905_092731-Meeting%20Recording.mp4?csf=1&web=1&e=Tknx1B

4. Đăng ký phòng thi ( có email như hình )

[FS DN] V/v hỗ trợ phòng thi PMP tại F-Complex site ĐN

Precondition  :

5. hoàn tất lớp 35-PDU

https://fpt-software.udemy.com/course/fsoft-pmp-training

6.