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Key vocabulary and phrases:
- GP (General Practitioner)
- Make/Book an appointment
- NHS (National Health Service)
- Register with a surgery
- Prescription

Common dialogue:
Receptionist: How can I help you?
Patient: I'd like to make an appointment with Dr. Smith.
Receptionist: What's the nature of your visit?
Patient: I've been having severe headaches.

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🏦 Financial Services

Banks – for saving money, taking loans, or using credit cards.

ATMs – machines to withdraw or deposit money.

Insurance companies – offer protection for health, cars, or homes.

Essential phrases:
- Open/Close an account
- Apply for a credit card
- Set up a direct debit
- Make a deposit/withdrawal
- Transfer money

Useful expressions:
- I'd like to speak to a financial advisor
- Could you help me set up online banking?
- I've forgotten my PIN number

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📦 Delivery and Postal Services

Post office – send letters and packages.

Courier services – faster delivery of goods (e.g. DHL, FedEx).

Food delivery – order food from restaurants to your home.

Common services:

- Send a parcel
- Buy stamps
- Collect packages
- Currency exchange

Typical dialogue:
Customer: I'd like to send this package to Germany.
Clerk: Would you like to send it standard or express delivery?
Customer: What's the difference in price?
Clerk: Express is guaranteed within 3 days but costs more.

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Dear Sir/Madam,

I am writing to inquire about your gym membership options. I would be grateful if you could provide information about:

- Available membership plans and their costs
- Opening hours
- Available facilities and classes
- Personal trainer services

I would also appreciate knowing if there are any current joining offers.

I look forward to your response.

Yours faithfully,
John Smith

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Useful expressions:
- I'd like to sign up for a membership
- Could you show me how to use this equipment?
- I'd like to book a fitness assessment
- What classes do you offer?
- Is there an induction session?

Tip: Always ask about peak/off-peak hours and student discounts!

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General phrases:
- I'd like to make an appointment for...
- What time slots are available?
- Could I book it for next week?
- I need to reschedule my appointment
- Would it be possible to see someone today?

Tip: British people often use indirect questions to be more polite!

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Polite expressions:
- I'm afraid there seems to be a problem with...
- I was wondering if you could help me with...
- Could you possibly tell me...
- I'm not quite satisfied with...
- Would it be possible to...

Remember: British English tends to be more indirect and uses more modal verbs!

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Structure and phrases:

Opening:
- Dear Sir/Madam
- Dear Mr/Ms [Name]

Body:
- I am writing to enquire about...
- I would be grateful if...
- Could you please provide...

Closing:
- I look forward to hearing from you
- Yours faithfully (if Dear Sir/Madam)
- Yours sincerely (if name known)

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🚓 Public Safety Services

Police – protect people and keep law and order.

Firefighters – help during fires, accidents, and emergencies.

Ambulance service – transports sick or injured people to hospitals.

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🏠 Household Services

Plumbers – fix water pipes, taps, and toilets.

Electricians – repair electrical systems and install lights or appliances.

Cleaners – clean houses, offices, or buildings.

Pest control – remove insects or animals from homes.

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🚗 Transport Services

Public transport – buses, trains, trams, subways.

Taxi services / Ride-sharing – e.g., Uber, Bolt.

Car rentals – rent a car for short-term use.

✈️ Travel and Tourism Services

Travel agencies – help plan holidays and book flights/hotels.

Tour guides – show tourists around and give information.

Hotel services – accommodation, room service, cleaning.

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💇‍♀️ Personal Services

Hairdressers / Barbers – cut or style hair.

Beauty salons / Spas – skin care, massages, relaxation treatments.

Fitness centers / Gyms – places to exercise and stay healthy.

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Banking Situation Tasks (B1)

1. Opening a Savings Account

You want to open a new savings account. Ask about documents, account types, and interest rates.

2. Withdrawing Money

You need to withdraw €200 from your account. Ask about the process, fees, and limits.

3. Depositing Money

You have cash to deposit into your account. Ask the teller to explain the receipt and account balance.

4. Applying for a Loan

You want a small personal loan. Ask about interest rates, repayment period, and required documents.

5. Reporting a Lost or Stolen Card

Your debit card is lost. Inform the bank, ask how to block it, and request a new card.

6. Setting Up Online Banking

You want to activate online banking. Ask about login, password security, and how to check your balance online.

7. Changing Personal Information

You moved to a new address. Ask how to update your details in the bank’s system.

8. Asking About Bank Fees

You received a bank statement with charges you don’t understand. Ask the teller to explain fees for withdrawals or transfers.

9. Currency Exchange

You are traveling abroad and need to exchange euros for another currency. Ask about rates, fees, and the process.

10. Requesting a Bank Statement

You need a statement of your account for the last 3 months. Ask how long it takes to get it and whether it can be sent by email.

1. Opening a Savings Account

Customer: Hello, I’d like to open a savings account.
Teller: Sure. Do you have an ID and proof of address?
Customer: Yes, here they are.
Teller: Thank you. Would you like a standard or premium account?
Customer: Standard, please.
Teller: Great. Would you like online banking too?
Customer: Yes, that would be helpful.

2. Withdrawing Money

Customer: Hi, I’d like to withdraw €200 from my account.
Teller: Of course. Can I see your card and ID?
Customer: Here you are.
Teller: Do you want all in cash or split?
Customer: All in cash, please.
Teller: Done. Here’s your €200.

3. Depositing Money

Customer: I want to deposit €500 into my account.
Teller: Sure. Cash or check?
Customer: Cash.
Teller: Please fill in this deposit slip.
Customer: Done. Can I get a receipt?
Teller: Yes, here it is.

4. Applying for a Loan

Customer: I’d like a small personal loan.
Teller: How much do you need and for how long?
Customer: €3,000 for 2 years.
Teller: You’ll need to provide ID, proof of income, and address.
Customer: Okay. What’s the interest rate?
Teller: It’s 6% per year.

5. Reporting a Lost or Stolen Card

Customer: Hello, I lost my debit card.
Teller: Don’t worry. I will block it immediately.
Customer: Thank you. Can I get a new card?
Teller: Yes, you’ll receive it in 5 working days.

6. Setting Up Online Banking

Customer: I want to activate online banking.
Teller: I can help. Do you have your account details?
Customer: Yes.
Teller: You’ll get a username and password. Make sure to change your password after first login.
Customer: Great, thank you.

7. Changing Personal Information

Customer: I moved to a new address. Can I update it?
Teller: Sure. Please fill in this form.
Customer: Done. How long will it take?
Teller: It will update immediately in our system.

8. Asking About Bank Fees

Customer: I saw a fee on my statement. Can you explain it?
Teller: Of course. That is a €5 monthly maintenance fee.
Customer: Okay, I understand. Are there other fees?
Teller: Yes, some withdrawals and transfers may have small fees.

9. Currency Exchange

Customer: I’d like to exchange €500 into dollars.
Teller: Sure. Today’s rate is 1€ = 1.10 USD.
Customer: How much will I get?
Teller: You’ll receive $550, minus a small service fee.

10. Requesting a Bank Statement

Customer: I need a statement for the last 3 months.
Teller: Would you like a paper copy or email?
Customer: Email, please.
Teller: Okay, you’ll receive it by the end of the day.

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1. Personal Services

Services provided to individuals for their personal needs.
Examples:

Hairdressing and beauty salons

Personal training or fitness coaching

Babysitting or elderly care

Travel planning or tour guiding

2. Professional Services

Services requiring specialized knowledge or skills.
Examples:

Legal advice (lawyers)

Accounting and auditing

Medical services (doctors, dentists)

Consulting (business, IT, marketing)

3. Financial Services

Services related to managing money.
Examples:

Banking (loans, accounts)

Insurance (health, car, home)

Investment and stock market advice

Tax consulting

4. Public Services

Services provided by the government or public institutions for the community.
Examples:

Police and fire services

Healthcare (hospitals, clinics)

Education (schools, universities)

Public transport

5. Commercial / Business Services

Services that help businesses operate efficiently.
Examples:

IT support and software services

Logistics and delivery services

Marketing and advertising

Cleaning and maintenance

6. Hospitality and Tourism Services

Services related to travel, leisure, and accommodation.
Examples:

Hotels and restaurants

Travel agencies and tour operators

Entertainment (theatres, cinemas, events)

Theme parks or tourist attractions