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Sunway Medical Centre Slow & Unreliable Online Appointment Booking

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Sunway Medical Centre Slow & Unreliable Online Appointment Booking

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Introduction:

Slow and unreliable system.

﻿﻿No real-time doctor availability shown. ﻿﻿

Late confirmation emails. ﻿﻿

Patients still need to call staff to confirm/change bookings.

Solution 1: Real-Time Appointment Management System ﻿﻿

Shows instant doctor availability.

﻿﻿Patients can easily book, cancel, or reschedule anytime. ﻿﻿

Sends automatic reminders (email/SMS) to reduce missed appointments. ﻿﻿

Helps staff and doctors see updated schedules, improving efficiency.

Solution 2: Real-Time Doctor Availability Display ﻿﻿

Shows last-minute changes in doctors' schedules. ﻿﻿

Prevents double bookings and invalid slots. ﻿﻿

Patients can plan appointments confidently anytime, anywhere.

﻿﻿Improves coordination, efficiency, and patient satisfaction.

Solution 3: Smart Slot Allocation ﻿﻿

Adjusts slot times based on each doctor's consultation time. ﻿﻿

Uses Al to create accurate, efficient, and flexible schedules. ﻿﻿

Reduces waiting time and prevents idle gaps. ﻿﻿

Improves hospital efficiency and patient experience.

Solution 4: Automated Confirmation & Reminders ﻿﻿

Sends automatic SMS, WhatsApp, and email confirmations.

﻿﻿Provides reminders 24 hours and 1 hour before appointments.

﻿﻿Reduces missed or forgotten appointments. ﻿﻿

Saves staff time and improves hospital efficiency.

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Introduction:

Limited access to medical records.

Poor communication with healthcare providers.

Few options for booking, refills, or billing.

Not user-friendly or well-integrated with apps.

Solution 1: Expand Records Access

Provide full, real-time medical records (lab results, notes, history).

Allow secure downloading and sharing.

Improves transparency and continuity of care.

Solution 2: Improve Communication Tools

Add secure messaging, live chat, and video consultations.

Faster responses reduce unnecessary visits.

Strengthens patient–doctor engagement.

Solution 3: Add Admin Features

Enable online appointment booking, prescription refills, and billing.

Reduces administrative workload.

Saves patients’ time and improves satisfaction.

Solution 4: Increase Accessibility & Integration

Make portals mobile-friendly and multilingual.

Integrate with health apps and wearables.

Offers patients a single, complete view of their health.

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Introduction:

Patients are often frightened by the bill after treatment.

Unclear charges will cause economic anxiety and reduce trust in hospitals.

Patients may delay or refuse treatment due to the uncertainty of the cost.

Solution 1: Online cost estimation tool

Allow patients to choose surgery/treatment items and check the estimated cost before making an appointment.

Provide a price range to help patients make a good financial plan in advance.

Reduce bill disputes and improve patients' trust in hospitals.

Solution 2: Transparent fee table in the patient portal

List the standard charges for common examinations, surgeries and drugs.

Patients can consult at any time and clearly know the hospital price.

Help patients compare services and make wiser choices.

Solution 3: Pre-treatment financial consulting service

Assistant financial consultants to explain the charges, insurance coverage and payment methods to patients.

Reduce patient anxiety and build confidence before major surgery or treatment.

Promote better communication between patients and hospitals.

Solution 4: Real-time bill tracking system

Patients can track the treatment cost in real time through mobile phone applications or text messages.

Once there is a new charge, it will be updated immediately.

Enhance hospital transparency to avoid being "frightened" by bills when leaving the hospital.