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~first 5 suggestions out of 15

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~15 suggestions

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~15 suggestions

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~35 suggestions

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~60 suggestions

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~80 suggestions

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USP

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Rating these suggestions from the most impactful to least

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Take into account other Wix Store users from European region , check their actions and success these actions brought (or not) in the last 6 months

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Wix Store user from Denmark with connected payment method and ready to sell

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Wix Store user from Denmark

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Wix user

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Suggestions list (All)

Targeting (parameters: language, verticals, site ready, site stage, etc.)

Sorting model (chooses & rates)

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2. In order to implement the suggestion, the user should enter Gift Card details and save it. So now, I can encourage the user to implement the suggestion together + guide the user through the steps using the "related article":

"I'll gladly show you how to add a Gift Card to your store, it'll take just a couple of minutes while we're on the chat/call. What do you think?"

...

"Please click here to access the Gift Cards tab in your site's dashboard and click 'Add Gift Card' to Site button"

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1. I open the info about the suggestion in the USP, check "why you should recommend" + open a related article, and present: mentioning "why" I suggest this feature, "how" the user can benefit from it:

"Upon checking your website, I noticed that you're managing and developing a sneakers shop, so it would be a great idea to create Gift Cards for your customers. Using them will definitely help to increase traffic and awareness for your site, as well as to get new customers and keep existing customers coming back again and again"

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Important:

Gift cards are currently available for Wix Stores and Wix Bookings

It's not currently possible to purchase pricing plans in Wix Bookings with Wix gift cards.

Increase sales and boost your brand by selling digital gift cards. They're a great way to get new customers and keep existing customers coming back again and again.

Important:

Gift card use is subject to local laws. Be sure to follow local regulations.

Make sure to set your site currency before selling any gift cards. Switching currencies will prevent recipients with cards purchased in the old currency from redeeming them.

Step 1 | Enable gift cards

To get started, go to the Gift Card tab to enable gift cards on your site. Once you have done so, the Editor will open in a new browser tab with a new Gift Card page. The page is not visible to site visitors until you publish.

Important:

Make sure you have set the currency you want to use in your site before setting up your gift card.

To enable gift cards:

1. Go to the Gift Card tab in your site's dashboard.

2. Click Add Gift Card to Site.

Note:

The option to enter a gift card code at checkout is automatically enabled. Do not disable the toggle after selling gift cards, since it will prevent gift card recipients from being able to use the gift card. To control this setting:

1. Go to eCommerce Settings tab in your site's dashboard.

2. Scroll down to the Gift Card section.

3. Enable or disable the Enable gift card at checkout toggle.

Your gift card comes already set up with a default gift card name, description, gift card amounts, a default expiration setting, and the following default gift card image:

You can customize any of these settings.

1. Go to the Gift Card tab in your site's dashboard.

2. Click Edit Gift Card.

3. Edit the gift card name.

4. Edit the description.

5. Change the image:

1. Click the More Actions icon in the top right corner of the image.

2. Select Change image.

3. Upload a gift card image and click Add to Page.
Tip: You can use Wix Logo Maker to help design a gift card image.

6. Edit the preset gift card amounts that customers can purchase:

1. Type the amount you want to add.
Tip: Type a comma after each entry.

2. Click the x next to any amount you want to remove.

7. (Optional) Allow customers to enter a custom amount:

1. Select the Let customer enter their own custom amount checkbox.

2. (Optional) Enter a minimum amount.

3. (Optional) Enter a maximum amount.

8. Set an expiration policy:

They never expire: The gift card has no expiration date.

[x] months from the date of purchase: Enter the number of months the card can be used before it expires.
Important: Laws in some regions do not permit expiration dates for gift cards. Check local regulations.

9. Click Save.

When a customer purchases and sends a gift card, the recipient receives an email letting them know about it. You can customize the look of this email.

Note:

If the sender or the recipient's email address is already in your site's Contact List, the name that appears in the recipient email is the one saved in the Contact List.

To customize the recipient's email:

1. Go to the Notifications You Send settings in your site's dashboard.

2. Click Preview & Edit next to Gift Card (to recipient).

1. Click Edit.

2. (Optional) Replace the gift card image:
Note: By default, any gift card image you upload in Step 2 above (the image that appears in your site), also appears in the email. You can override this setting:

1. Hover over the image and click the Edit icon .

2. Select Image upload on the left.

3. Click Change Image.

4. Select an image and click Add to Page.

5. Click Apply at the bottom.

3. Edit the email design (background color, button design, font and more).
Important: The email contains dynamic fields which allow each specific sender and recipient's details to appear. Do not edit these fields.

Notes:

This automation is free. It is not counted as one of your allowed number of automations.

If you added a custom email image and want to go back to displaying the image that appears in your site, edit the image again and select Dynamic image. After you do so, any time you update your site's image, it's automatically updated in the recipient email.

Now go to the Editor to set up the gift card page. The gift card page is where customers can purchase gift cards.

Go to the Gift Card page in the Editor.

1. Click the Gift Card.

2. Click Settings.

3. Set recipient options:

1. Click Settings.

2. Click the Delivery Date toggle to allow customers to send their gift card at a future date they choose.
Note: The delivery time is the time of purchase in UTC (I.e. a card purchased at 12 EST is delivered at 12 UTC).

3. Select who customers can buy gift cards for, only someone else, only themselves, or both.
Note: If you do not see the recipient options on your live site, publish your site.

4. Click Text and edit any of the titles.

5. Click Design.

6. Choose what you want to customize:

Step 5 | Publish your site

When you're ready to start selling gift cards, publish your site so customers can access the gift card page.

Important:

If you decide in future to stop selling gift cards, do not click the Enable gift card at checkout toggle to disable it. This actions will prevent gift card holders from redeeming their cards and may be illegal in some regions.

To stop selling new gift cards, hide the Gift Card page in the Editor.

Want to learn more?

Check out the full course in Wix Learn on building your store or skip to the video on adding gift cards.

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Setting Up Wix Gift Cards | Help Center | Wix.com

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Important: Gift cards are currently available for Wix Stores and Wix Bookings It's not currently possible to purchase pricing plans in Wix Bookings with Wix

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1. This is an online shop with sneakers - https://www.awesome-shoes.online/
2. We can edit "Overview" and add a Business Type and Industry after having checked the site
3. I consider "Setting Up Wix Gift Cards" to be a relevant suggestion as they manage a store, they have products in it, so gift cards can be a good option for their clients

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Low price man shoes from Europe - www.awesomeshoes

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This is always helpful to use the value of the suggestion from the "Why you should recommend this" and "Related Article" sections. Besides, you can see what is considered a successful implementation to guide the user

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https://support.wix.com/en/article/setting-up-wix-gift-cards-9451439

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3. Use the info in the USP to learn about the feature, its benefit, etc. 

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3. Use the info in the USP to learn about the feature, its benefit, etc. 

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Even if the feature/tool is related to the other bundle, you have a basic understanding what it's for and how it works. So, think about the suggestion + ask a PQ, update "Overview" in the USP, etc.

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ON CALLS: Use a minute to take a look at the site and USP when you put the user on hold and go to check the issue + use every moment you're free or waiting for the user

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ON CHATS: While acknowledging the issue and waiting for the user to reply, use this minute to open the site and the USP, check site's goal, suggestions, etc. + take a minute to review the info when you go to check the issue

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1. Check a user's site and USP since the very beginning to have some ideas and thoughts

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1. Check a user's site and USP since the very beginning to have some ideas and thoughts

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The user is irritated/frustrated/angry during the whole conversation

Escalation of a sensitive issue due to OOS (Risk, AA, Security)

User leaving Wix and doesn't want to continue using our platform

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Issue is resolved

Issue resolved itself or the user did it (e.g., a local one)

Chat/Call transfer, a user's mood is Ok

Offline escalation, the user feels OK

The request is S&F/FR, their reaction is neutral/positive

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On chats and calls, we can see the user’s mood straightaway, so we can go with suggestions whenever it’s suitable. If the user is in a good disposition, we can give propositions even when the issue is not directly solved*, so the main criteria for propositions is the user’s mood

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2. Familiarize with the user and get ready with the suggestion or two which you think can be useful for the user

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2. Familiarize with the user and get ready with the suggestion or two which you think can be useful for the user

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How to suggest if the suggestion isn't related to your Bundle?

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How to suggest if the suggestion isn't related to your Bundle?

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It's not important whether the suggestion is connected to a user's initial issue or not. We choose the feature/tool which we find beneficial for the user to use.

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Our users are satisfied with suggestions

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Our users are satisfied with suggestions

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Why we suggest from USP and not from a live site

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Why we suggest from USP and not from a live site

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the focus of the company is to make impact on user's business and track it precisely, by measuring the impact of a particular suggestion on user's particular site at a particular stage of development;

to make it wise and profitable for our users the special team was created and the tool as USP revamped and a new sorting model incorporated;

it allows tracking impact in terms of GPV (money) and traffic, and avoiding suggestion such as a scrollbar and clickable phone number which mean nothing in terms of business development;

Some suggestions are for a site completion, so the user can finish with it and work on the GPV (money) and traffic;

we aren't professional designers, and it's a matter of someone's personal opinion, which can be delivered by user's friends, while we can focus on smth serious;

our users are not aware of a variety of tools and features we offer, which they can use and benefit from;

the A/B test with a locked USP was launched to investigate the impact and set the plan according to the results;

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Implementation (users don't have time for it/they are issue focused etc.)

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Implementation (users don't have time for it/they are issue focused etc.)

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avoid assumptions - you never know if the user has enough time/ready to work on the feature until you ask;

treat the suggestion as a user's new request, which is as important to address as a user's main issue;

going through the steps together with the user helps to be sure that the set-up is completed

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everything depends on a user's mood, and it's no one's fault that the issue cannot be solved on the spot;

this helps to fill the void, and switch from a missing feature/escalation to an opportunity to grow with suggestions;

avoid assumptions - you never know if the user is open to suggestions until you ask;

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almost all our features/tools are free of charge, so we don't sell;

we're a big and developing company, and it's ok to encourage users to use new features and tools for them (free or paid);

some users would like/are ready to invest more, especially when we suggest purchasing a domain or mailbox;

when clients own a successful business, it's a common practice to invest more to get higher profit;

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All suggestions are irrelevant in the USP

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All suggestions are irrelevant in the USP

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if all features seem to be irrelevant, it can be because of missing nuances/feature peculiarities;

learning more details can ease the process, since when you see the value of the suggestion yourself, it's easy to show why the suggestion can be beneficial for the user;

it happens, so we can easily leave feedback to improve the tool;

ask about user's site goal and edit the info in the USP - Overview;

it's not a must to connect a suggestion to a user's initial issue;