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Unit 8: Read the following complaint letter about a laptop. Then write another response email to the sender (120-140 words).

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Unit 8: Read the following complaint letter about a laptop. Then write another response email to the sender (120-140 words).

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Dear Mr. Johnson,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've faced with your recent laptop purchase. We appreciate your detailed explanation, and we acknowledge the errors in fulfilling your order.

Our team is genuinely sorry for the oversight in not installing the Windows operating system, delivering the wrong color, and providing incorrect memory specifications. We understand your frustration, and we want to make things right for you.

To address this, we will promptly send you the laptop you initially selected from our store, ensuring it aligns with all the specifications advertised. We will cover all associated shipping costs for the exchange.

Alternatively, if you prefer, we are more than willing to process a full refund for your purchase. We understand that this experience has left you feeling deceived, and we want to regain your trust.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this matter promptly.

Best regards,

To Quy Thanh

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Unit 8: You bought a product online and you are not satisfied with it. Write an email to complain about your problems.

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Unit 8: You bought a product online and you are not satisfied with it. Write an email to complain about your problems.

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Dear Sir,

I hope this email finds you well. I am writing to express my dissatisfaction with the recent purchase I made on your online platform. I bought a phone model Pixel 3XL on 17th November, and unfortunately, I am facing several issues.

Upon receiving the product, I discovered it was delivered in the wrong color, contrary to my order specifications. Moreover, it does not meet the quality standards as claimed by the manufacturer. The Phone is not as functional as advertised and lacks compatibility with other devices as mentioned in the product description.

Considering these issues, I kindly request either a full refund or a replacement with the correct product that adheres to the advertised specifications. I appreciate your prompt attention to this matter and hope for a swift resolution.

Thank you for your understanding.

Sincerely,

To Quy Thanh

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Unit 7: Write a brief instruction (120-140 words) to install software application/ hardware you know well.

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Unit 7: Write a brief instruction (120-140 words) to install software application/ hardware you know well.

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To set up Microsoft Office, start by downloading the installer from the official website. Once downloaded, run the installer, and you'll have the option to customize the installation—choose which Office applications you want and where you want them installed. During this process, you'll need to enter a valid product key to activate the software. After inputting the key, click "Install" to begin the installation. This may take some time, depending on your computer's speed. Post-installation, sign in with your Microsoft account to activate Office. Remember to regularly check for updates to ensure the software's optimal performance. It's crucial to check and meet the system requirements beforehand, and always use a genuine product key obtained from a reliable source to avoid any potential issues during the installation.

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Unit 7: Write to explain how to transfer photographs from a digital camera to a computer.

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Unit 7: Write to explain how to transfer photographs from a digital camera to a computer.

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To transfer photographs from your digital camera to a computer, follow these simple steps. First, connect the card reader to your computer using the appropriate cable. Open the photo transfer software on your computer. Within the software, locate the card reader or choose it from the drop-down menu if prompted. Select the destination folder on your computer where you want to save the photos. Once the destination is set, click the "OK" button to initiate the transfer. This process ensures a seamless transfer of your digital camera photos to your computer, making them easily accessible for editing, organizing, or sharing.

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Unit 6: Writing a bout advantage of video conferencing

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Unit 6: Writing a bout advantage of video conferencing

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Throughout the long time of isolation due to CoVid 19, we are familiar with a range of meeting application like Zoom, Team meet, Google meet and the video conference in general. After the isolation, we still maintain the habit of working remote, and the video conference become an essential part of student, engineer, team member, … . Its advantage is help people organize the working time and do the work requires urgency. For examle, you is a offline meeting with your family in Ho Chi Minh city, and right as a free time, you can come back to an online meeting in Ha Noi, it make your work more adaptable. If I have a chance to improve video conferencing, I will intergrate AI as coordinator of the meeting, and VR technology to every one feel like being right next to each other. Of course, video conference is still innovate and more power full, it will help people connect and work frequently. It’s all about I want to write about it, let give it a try now!

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Unit 6: Writing about advantage and disadvantage of video conferencing

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Unit 6: Writing about advantage and disadvantage of video conferencing

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Throughout the long time of isolation due to CoVid 19, we are familiar with a range of meeting application like Zoom, Team meet, Google meet and the video conference in general. After the isolation, we still maintain the habit of working remote, and the video conference become an essential part of studen, engineer, team member, … . Its advantage is help people organize the working time and do the work requires urgency. For examle, you is a offline meeting with your family in Ho Chi Minh city, and right as a free time, you can come back to an online meeting in Ha Noi, it make your work more adaptable. But it also have some disadvantage about self-management because you are faraway and work alone, no one can give you a reminder on time. However, video conference is still innovate and more power full, it will help people connect and work frequently. It’s all about I want to write about it, let give it a try now!

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My name is Thanh, an IT technician and on the 19TH , we received the report from a customer name Mary Jane at 14:30. She send a report about Laptop Dell Inspron running on Window Vista with 2GB of RAM. The problem that she encountered is that she can’t install video editor program. The error message is “Missing DLL files” and don’t have error code. She have tried download the missing DLL files from the internet but it doesn’t effect. We have 2 dianosis: Installtion error or program not compatible with current OS. And let she try run system file checker and upgrade OS but this problem still not solved, we write to inform you that the problem will escalate to tier 2.

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Unit 4: Writing about a backup solution.

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Unit 4: Writing about a backup solution.

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As a solution to the global information storage revlution, the Google Drive is a cloud storage service provided by Google that offers a range of features, making it a popular choice for individuals and businesses, aiding users in better managing their data. It provides 15GB of free space to save data in various of types such as documents, image, video, and more in the cloud. One of the special features of Google Driver is robust collaboration tools. User can share files and folder with others, allowing real-time collaboration. You can use it to backup important data because it very secure, it includes file encryption during transfer and storage. User can also set permissions to control who can view, comment or edit on their files. As a royal user, I recommend you to use it. Let give it a try, you won’t be disappointed with it!

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In the workflow of schools, businesses and other organizations in the world of Big Data and information overload environments, data processing plays a crucial role. The are numerous different process, let me walk through a simple and effective one. There are four key steps: Data collection, data entry, data cleaning and data processing. In the first step, data administrator have to gathering data from various sources. Next, they inputting the collected data into a system for processing. Then, they cleaning the data by identifying and correcting errors or inaccuracies in the data. At the last step, they applying various methods and operations to convert raw data into a more useful form, often involving caculations, transformations, or sorting. In general, Its 4 key steps you have to follow to finish your data processing.

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In recent years, the technology industry has evolved rapidly, and the development of websites is also advanced. Nevertheless, the Google search web site is still loved by me, and also by many others. The main purpose of it, like every search engine, is to help people find information and answer all of the questions in the world. This website is very simple, but very strong because billions of people visit it every day. It is very fast and intelligent because the search algorithm was developed by the talented developer at Alphabet Organization. As a computer scientist, I do research and learning every day so Google search has become an essential part of my life. I think I will love it even more because it updates new technology frequently. As a loyal users, I recommend you to use it!

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In recent years, the technology industry has developed rapidly, leading to many new innovative applications. Not beyond that development, Google Carlendar also has provided users with many new features across multiple versions. This application is developed by the talented engineering team at Google. It is used for a person, a team or an orgation and everyone in the world. Its main purpose is organize users time and share them calendar in a team in an automated way. It can save your time by a mount of new AI extention like RECLAIM AI to organize schedule intelligence, you simply have to arrange it once and Google calendar take care of the rest for you throughout the week. That’s just one among many examples. It’s really greate app, I thoroughly enjoy it and truly hope you give it a try!

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One of the recent developments in Information Technology that impresses me the most is the rapid growth of quantum computing. Quantum computing uses quantum mechanics to perform very fast and complex calculations, much faster than regular computers. It has a big impact on society because it can revolutionize areas like security, drug discovery, and climate modeling. Quantum computing's advantages come from its ability to solve incredibly hard problems that traditional computers can't handle. This technology could lead to breakthroughs in fields such as artificial intelligence, materials science, and healthcare. I'm impressed by this development because it's a huge step forward in our computing power and opens up many new possibilities for innovation. However, there are still many challenges to overcome for quantum computing, but its potential to change our world is remarkable.