# data[].attributes.body
On 31 March, I had to be transferred to Sale

department and my position as a admin sale.My working hours are not the same as in Front office department.

My working hours during ramadhan is 12.30 pm to 9.00 pm.

The first thing is I was given esposure about my jobscope as a admin sale which is I need to do quatation, invoice and also event order using by Bookiping system.

# data[].attributes.body
Prepare a caption for 'Life Celebration Partner' campaign.

Handle PA system for wedding event following their requested song

Shoot video the brides for feedback (service, food) to post on social media.

# data[].attributes.body
17 March 2024

My first day industrial training started with a short orientation because of Ramadhan. First thing I was able to meet staff from various department and given exposure about the hotel which is there have 3 types of room ( apartment unit,deluxe room and VIP room ). Other than that, on Ramadhan there also provided buffet ramadhan to iftar at there.

For your information,my internship I got department front desk (receptionist) and  on the day I'm learn how to use the system to make reservation and another system to active the access card before guest check in.

My first task at my my first day is try doing a reservation and also reply call / chat customer related to either guest to booked hotel or booked for buffet.

# data[].attributes.body
My second day at 11.00 am as a receptionist because I'm middle shift in the beginning. On the day we have tour around the hotel and explore what is in the hotel.

After that, I learn about Softinn. Softinn is a system that provides services for hotels. I learn how tomake a room reservations from customers from various platforms such as Booking.com and WhatsApp. In addition, I learn how to receive payments and print receipts for customers.

Next, I also given a new task from the hotel manager. Where I need to make a daily report everyday about housekeeping whether the cleaning work is done perfectly or not and need to update in group whatsapp.

# data[].attributes.attachment_caption
Making a purchasing of housekeeping tools . Each level will be provided with a storage place for housekeeping to do cleaning activities .

# data[].attributes.body
My routine task is I need to eply chat customer who want to booking room and buffet ramadhan via whatsapp

Do rooming list using exel for yapiem group. It is because there booked for many room, so when we have a rooming list. It make me easier to prepare their access key when their check in

# data[].attributes.attachment_caption
Bring guest to check/ visit the reserved hall

# data[].attributes.body
The guest comed to check the reservation hall either the hall is suitable for their event or not and also visit the reserved room because the guest booking in a long time (1 weeks)

Other than that, I'm learn how to filling report based on who guest are check in in hotel following by month.

Going to checking on VVIP room  to visit the state of room and Inform to housekeeping to clean the room

# data[].attributes.body
On 3.00 pm, I'm going to VVIP room again to double check weither the condition of the room is clean, satisfactory or not. It is because we want to keep the good name of the hotel

Answering call and reply whatsapp to guest who ask about buffet ramadhan and room rates

# data[].attributes.body
Look at the website either there have a reservation or not to update in system

Answer calling from guest who ask about  vacant room or buffet ramadhan

# data[].attributes.body
OFF DAY

# data[].attributes.attachment_caption
Checking al- yahya hall & distribute flyers

# data[].attributes.body
On 26 march we are receive booking for al- yahya hall from PPD Kuala Muda. From that  we need to provided all equipment or facilities requested . So my task is I need to checked either the hall clean or not after housekeeping touch up.

As usual my routine task if I'm shift in morning. I need to update in group which group need to touch up for guest check in and which room is OCC room .

At 2 pm . I'm went to Lagenda Height, Sungai Petani to distribute flyers about our buffet ramadhan.

# data[].attributes.body
Second week is my turn to work in morning shift (7.00 am - 3.30 pm). The first thing my task is  I need inform in group housekeeping which room their need to touch up for guest check in and room occupied. In other, I'm also need to inform which room is very dirty for them to do the cleaning room.

After that, my task also I need to prepairing form to housekeeping, where there are need to tick in the form which room their do the cleaning room. So it make me easy to monitor.

The last is before I'm going back to home. I need to update my daily report in group housekeeping. The daily report is based on housekeeping do their cleaning room

# data[].attributes.body
Preparing room key for Yapeim and Maik group because there are hold a ceremony at the Al-Medina and Al-Deen hall so their reserve the room for their staff.

Update room list if that day have a guest want to check out and update to housekeeping group.

Making a reservation room from guest who booking the room throught whatsapp

# data[].attributes.attachment_caption
Making a form for housekeeping checklist

# data[].attributes.body
The form is for daily routine checklist for housekeeping after they do the cleaning activities. They need to tick in the form which block,corridor, room,hall and cafe they do. So from that I know which room has beed cleaned.

# data[].attributes.body
OFF DAY

# data[].attributes.body
Update room list because that day have a guest want to check out and update to housekeeping group.

Update revenue or daily report via whatsapp group. The daily report include revenue on the day, which is how much guest do the payment and the type of payment made. For example cash, credit card or online transfer

# data[].attributes.body
Update to housekeeping which room and hall should to be clean

Checked reservation room from booking. com and update in the system

# data[].attributes.body
Assalamualaikum and hi, my name is Nurain Nabila Binti Ahmad. I am final year student of Bachelor Degree in Entrepreneurship (Hospitlity) at University Malaysia Kelantan. Currently I am on my industrial training at Zaques Hotel. Zaques Hotel located at Sg. Petani and my training start from 17 March until 04 July 2024.

# data[].attributes.body
Print invoice by Booking system based on the name guest given to making a event order

Prepair invoice for Sime Darby event to update their payment

# data[].attributes.body
My task for today is to prepair 5 event order for wedding event and Jamuan Hari Raya

Prepair a quatation for buffet ramadhan who's came by group according to the number of pax their booked.

# data[].attributes.body
Making and print Event order and sent to manager, FnB, kitchen and also front office department.

# data[].attributes.body
OFF DAY

# data[].attributes.body
Making event order for wedding, lunch and offsite catering on date 18-20 April 2024

Update invoice customer who`s make a payment

# data[].attributes.body
Do the summary of buffet ramadhan and count how many for free of charge and for 5 years and below

Do a correction for Event order

Making a new quatation for wedding pakage

# data[].attributes.attachment_caption
Cust buffet ramadhan should make a register first

# data[].attributes.body
Answering call reply chat for customer who ask about buffet ramadhan

Arrange counter registration of buffet ramadhan and also guide them to show them the table.

# data[].attributes.body
Do a comparison of who`s people come at the Buffet ramadhan on this year and past year

Attend meeting (sale department) with boss to summarize the comparison, and what improvements can be made for the next year

# data[].attributes.body
Making a quatation for Eid feast

Update invoice for customer who makes a payment

# data[].attributes.body
I`am back to front office to replace another staff becauce that day is hari raya

As usual, making a key room for guest who comes to check in.

Make sure all the room in very clean condition.

Making a daily report before going back to home. The daily report is to inform the revenue end of the day.

# data[].attributes.body
Inform at housekeeping group which room their need to touch up and clean because during hari raya many rooms has reservation

Make sure all rooms booked are ready to be cleaned before guest check in

Always update rooming list (vd to vc )

# data[].attributes.body
Update to housekeeping staff to clean the VD room and touch up room OCC

Reply chat customer who asked about the rate of room via whatsapp and call

# data[].attributes.body
OFF DAY

# data[].attributes.body
Filling all completed documents related of event like wedding and meeting by month

# data[].attributes.body
Preparing a quatation for wedding according to the package selected.

Update invoice in bookipi system, after their make a payment

# data[].attributes.body
OFF DAY

# data[].attributes.body
Prepairing quatation for meeting from Jabatan Penerangan Malaysia Negeri Kedah

Prepairing Eo for PPD KMY

Update invoice

# data[].attributes.attachment_caption
Event order for department of psychiatry

# data[].attributes.body
Updated invoice

Preparing event order for Department of Psychiatry and hi tea event

# data[].attributes.body
Failling document event for month of march

Prepairing Event Order for event on 25 April

# data[].attributes.body
Prepairing 5 Event Order for event wedding, Hari Raya feast and also hi-tea.

Update invoice in bookipi system .

Prepairing quatation for new client based on event type

# data[].attributes.attachment_caption
Discussion with boss about marketing plan

# data[].attributes.body
On 22 April 2024, I`m changed to another department , which is marketing department .

Briefing about marketing.

Discuss about planning what can be do in future so that to raise the name of zaque's hotel which is community event and collaboration local community and do the checklist of them.

# data[].attributes.body
OFF DAY

# data[].attributes.body
Today, I need to replaced another staff at front office as a receptionist. The first thing I do is I need to update in housekeeping group, which room their need to clean.

After that, I need to update the status room in room checklist especially room with OCC status.

Room of OCC is very important to housekeping check and clean up. This is because we don't want to hear any complaint from guest .

# data[].attributes.body
Preparing food tag for event Hari Raya feast

Discuss about event Blood Donation.

Meet with encharge of blood donation from Hospital Abdul Halim

# data[].attributes.body
Got a confirmation from Hospital Sultan Abdul Halim about the program of blood donation

Purchasing request for ice cream campaign on Saturday, 27 April 2024.

# data[].attributes.body
Going to Isuzu Indah Utara (offsite catering ) to snap a picture of food, table setup and evironment throught the event

All of picture must be upload on group whatsapp to update that the food and setup are completely ready because the picture will be upload in social media by marketer.

Ask the feedback from PIC of Isuzu

Ask the feedback the bride who held her wedding at the hotel

# data[].attributes.body
Find examples of Labor Day posters as a reference for posting on social sites

Got confirmation from the HSAH about programme Blood Donation which will be held on 25 & 27 May at holding room.

After got the confirmation, inform to the boss either proceed or not.

# data[].attributes.body
Find and list down the contact some of food outlet to join our vendor on 18 May for Car Meet Event. Then, the list must be update in spreedsheet.

Preparing caption for wedding video to post on social media

# data[].attributes.body
Find feedback in google review to analysis the negative feedback

Find the logo of a retable company, that once made an event at the hotel to put in a poster for labor day. For example like PDRM

After that, we have meeting for marketing department. In the meeting I got another task for me , which is contact restaurant who can supply breakfast to guest at the hotel

The last is we also discuss how to increase room booking.

# data[].attributes.attachment_caption
Picture during of event SKU and Ex KD Sri Pinang.

# data[].attributes.body
Hightlight the negative feedback from google review to find the solution

MOD for event SKU and EX KD Sri Pinang. Make sure all of food are completely ready according to the given list and also cleanliness on every meal trail.

After that snap the picture all of food and the set up table to inform in general group .

As a marketing I need to snap the food, set up table especially VIP table and during the event start to sent to marketer to post on social media.

Call Panggey restaurant to deal about being a part of our partner to supply the breakfast meal to guest staying at the hotel.

# data[].attributes.body
OFF DAY

# data[].attributes.body
My task for today is find a what can be do for video campaign/ idea on marketing for teacher`s day, nurse day and wedding open day.

Call food vendors to ask join us as a vendor

# data[].attributes.body
Follow up the vendors for car meet event either want to joined or not.

Visit a place to be used as a vendor place and also making a layout to send for them who's joined the event

Create a caption for wedding video to post on social media

# data[].attributes.body
Prepairing the food tag for event

Discuss about the content for marketing campaign which is for teacher's day, nurse' day, event car meet, blood donation and also the wedding open day .

All the campaign must be come out with the poster, content video to post on social media and must be include the progress for each event .

Disscuss with boss to ask the opinion about the idea of campaign and tell the progress of each events.

Do monitor for event 'Jamuan Hari Raya Mantan Pengetua KMY' to make sure the food are completely ready.

# data[].attributes.body
Snap picture of event "Jamuan Raya Agrobank". The pictures must be include pictures of food, VIP table and during the event start.

Then, all the pictures will be upload on social media.

Find the contact of the seller food and approach them to join as a vendor

# data[].attributes.body
Prepairing paper work for blood donation programme

Find seller of toy/diecast to approach them to join us as a vendor

Follow up another vendor to got a confirmation

# data[].attributes.body
Send gift box 'hari raya' to the client as a appreciation from hotel

Snap a picture for event 'Jamuan Raya MPSM Sik' and also 'Hi- Tea Prasekolah'. The picture must be include picture of food, during event start and also time eating.

All the picture must be upload on social media.

# data[].attributes.body
OFF DAY

# data[].attributes.body
Follow up vendors who's joined our vendor for event car meett

Find and prepairing the checklist of mua, henna and hijabstylist for wedding open days

Preparing the proposal for event Car Meet

# data[].attributes.body
Update on vendor Car meet

Prepairing purchase request to send for the accountant to buy the ice cream for marketing campaign

Send the food tasting for the client

Update the latest vendor in group

# data[].attributes.body
Acceptance of Internship University Malaysia Kelantan

# data[].attributes.attachment_caption
The event coordinator makes a division of tasks

# data[].attributes.body
My task is arrange wedding event at The Grand Anjung Hall.

Make sure that the food is ready to be served within the stipulated time which is buffet line and also VIP table.

My main task is to arrange VIP table when their coming.

Preparing Event order for light refreshment event on 21 April

# data[].attributes.body
Follow up vendor car meet and find more vendor to suffice 10 vendors

Update in spreadsheet vendor car meet either they want to joined or not

Preparing draft to approach vendor wedding open days

Find the vendor for wedding open days through social media and make a checklist in spreadsheet

# data[].attributes.attachment_caption
One of discussion which is customer persona

# data[].attributes.body
Follow up vendors car meet and update spreadsheet car vendors

Update paper work blood donation

Meeting with boss about sub-branding company

From that meeting we are discuss about the brand strategy, brand commitment matrix, and what the target of customer persona.

# data[].attributes.attachment_caption
Discussion about brand messaging that can be used for marketing

# data[].attributes.body
Snap picture for event Hi-tea and upload on social media

Continue meeting with boss to discuss about brand architype, brand massage and the last session is brand naming.

# data[].attributes.body
Update to banquet team about the event car meet for setup table vendors on Friday morning

Update spreadsheet wedding vendors

Follow up Hospital about the campaign blood donation

Follow up customers vendor to settle their payment before 16 May and also tell them what time can set up their booth

# data[].attributes.body
OFF DAY

# data[].attributes.body
My task is to ensure all the prepared place for vendors Car Meet event is already following the layout given.

On 5.00 ensure the vendors got their place and sit in the designated place.

After that, told to banquet to prepare a tent in case of rain

During the car meet event make sure all vendor in a comfortable condition and no problems arise.

# data[].attributes.body
MC

# data[].attributes.body
Preparing purchase request and buy the ice cream for campaign which is anyone who gives feedback on google review, the hotel will give them free ice cream

Send the paper work for blood donation program to the boss and got the confirmation from him

After that is preparing google form of feedback from the event car meet and send to them, from that we can do the improvement for the next events.

Sent receipt payment of vendor to accountant to make the invoice

# data[].attributes.body
Complete the preparing of google form for 'Blood Donation Program'. Then send the link to marketer to post on socmed.

Meeting with boss about the past car meet event. what can be improve for the next event car meet.

Preparing google form for RSVP Grand wedding Open Day 2024

# data[].attributes.body
Preparing term and condition for vendors Grand Wedding Open Day 2024 (GWOD).

Preparing google form for vendors Grand Wedding Open Day event

Preparing Google form for Feedback vendors Grand Wedding Open Day event

Preparing terms and condition for vendors Grand Wedding Open Day event

Approach vendors of GWOD and update in spreadsheet

# data[].attributes.body
Approach another vendors of GWOD like dessert table, photographer, MUA , henna and others.

Follow up existing vendors of GWOD and update in spreadsheet

Find more contact vendors for GWOD on social media to approach

# data[].attributes.body
OFF DAY

# data[].attributes.body
Approach vendors for event GWOD

Update status vendors either there are interested or not in spreadsheet

Inform banquet team to setup place for blood donation at holding room

# data[].attributes.body
Set up table and chair banquet at holding room for program blood donation

Follow up PIC of Hosp Yan to make a confirmation what time their will arrived

On 11.45 am, ensure there are enough tables and chairs for hospital staff and donors because the program start on 12.30 pm.

Preparing google form for attendance on GWOD who's came on that day

# data[].attributes.body
Follow up vendors GWOD to get a confirmation from them

Preparing google form feedback for food tasting on GWOD event.

# data[].attributes.body
Preparing and set up the place for blood donation program at holding room

Make sure there are enough tables and chairs for hospital staff and donors

Distribute blood donation program flyers to guests attending the wedding at TGA

Follow up vendors hijabstyling and MUA

# data[].attributes.body
Meeting with boss to discussion about the new campaign will be run on June

Discuss about partnership of pre-marriage course include what need to prepare which is making a proposal to approach them

# data[].attributes.body
Preparing the draft of pre-marriage course in canva

Follow up vendors of GWOD . Ask if their interesting or not, send our terms and condition who's joined as a vendor and reply the question from them

# data[].attributes.body
OFF DAY

# data[].attributes.body
Make sure Al-Ajar hall is ready to prepared include table set up for vendors, table food tasting and also place for registration

Guide vendors to their respective booths following the layout

Take attendance registration include food tasting feedback, and cashback rm1000 form

Update spreadsheet attendance, food tasting and Average score in the group

# data[].attributes.body
Preparing google form for food tasting on 2 June 2024

Take attendance registration include food tasting feedback, and cashback rm1000 form

Guide client if their want to look the hall

Take attendance registration include food tasting feedback, and cashback rm1000 form

Update spreadsheet attendance, food tasting and Average score in the group

# data[].attributes.body
My task during the GWOD event is take attendance registration include food tasting feedback, and cashback rm1000 form

Guide client if their want to look the hall

After finish the event on that day, I need to update spreadsheet attendance, food tasting and Average score in the group

# data[].attributes.body
After the GWOD event, my task is to make a GWOD report on Canva.

In Canva, I needed to add RSVP response, attendance, and meal tasting data.

# data[].attributes.body
UNPAID LEAVE

# data[].attributes.body
OFF DAY

# data[].attributes.body
I need to prepare a proposal for a business partner for a pre-marriage course since the hotel wants to provide all relevant facilities for them.

Update the partner list for the company's pre-marriage course in Sungai Petani in the spreadsheet.

# data[].attributes.body
Updated proposal of business partner pre-marriage course for example make improvements in terms of sentences, enter the relevant image and also additions in terms of benefits are given

# data[].attributes.body
Make improvement of the proposal pre-marriage course

Find company pre-marriage course in Kedah

# data[].attributes.body
I'm completed my proposal for partnership pre-marriage courses

On 4.00 pm me as a marketing department, have a meeting with boss to discuss about 'Branding' for Life Celebration Partners & Corporate Success Partner. We are discuss about:

Strenght :Increase visibility, improve customer loyalty and repeatability, support sales campaign, Increase folowing on socmed and strength brand image

Method: Membership and FB campaign

# data[].attributes.body
Find another companies that provide pre-marriage course and update their contact information in the database.

Update the proposal that has been made in terms of background and suitable colors to make it look more tidy and in line with the theme.

# data[].attributes.body
I'm preparing the draft of copywriting for campaign partner celebration life for marketer.

Send the link of proposal for sale executive to check the proposal whether appropriate or not

# data[].attributes.body
OFF DAY

# data[].attributes.body
My task for today is help marketers prepare food tagging for the event offsite catering at 'Glass House' on 15 June 2024.

Preparing purchasing request for buying A4 paper and submit to accountant

Prepare menu card for offsite catering which is Sime Darby event.

# data[].attributes.body
My task for today is I need to go to offsite catering at Glass House for wedding event .

I need to snap a picture of food at buffet line,VIP table set up, banquet team and also record video feedback of food.

It was my first time doing it for a wedding event even as a offsite catering and I nailed it

# data[].attributes.body
Prepare copywriting for ads post and sent to marketer

Find reference video of wedding on social media like Tiktok, Instagram and Facebook

# data[].attributes.body
OFF DAY

# data[].attributes.body
My task for today is find the contact printing shop and ask about the 2d cutout printing because on 26 June , this hotel wants to open booth tourism at MPSPK in conjunction with the eco tourism event

Follow up the printing shop to survey the price