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Pavitraa - Orange
Khairul - Blue
Abu - Green
Liyana- Pink

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The product placement in Bath and Body works stores I find them to be neat and organised.

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22, Female, Undergraduate student

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In terms of my social life, I would describe myself as wanting small groups of close-knitted friends. I believe having a few but close friends are enough.

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Watching shows and trying new activities

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I don’t really have many acquaintances.

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As for me, I feel that lesser friends are important.

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Personal space is important to me because it gives me more personal time and headspace

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The one thing I look forward to the most in life is to start earning money and starting working.

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My goal in life is to become a chemist, scientist, or lab technician.

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In my life or career, I don't often set goals.

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Yes, it is important as I want to attain the level of success I aim to achieve.

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My motivations in life are my friends and family, as they give me motivation.

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Yes, they are money and good results that keep me driven.

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Yes of course I have been on the down side of life before.

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My daily routine in terms of personal image care is that I use moisturiser, toner, face creams, hair oil, hair tonic.

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I do take care of my hair and skin so that my skin and hair are healthy and shiny.

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I use the ordinary, innisfree, mise en scene.

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It is because I heard good reviews about the products.

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Yes healthy skin is important to me because I want to look young.

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As mentioned earlier, I use products from Innisfree.

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Innisfree, Bath & Body Works only for their mists and body shop.

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Her goal in life as for now is to be a successful daughter. Currently she look forward to pass her exams and get good grades for her uni studies as she is looking out for good job that suits to her studies and match her salary desire.

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It is because the mist from Bath & Body Works has really nice smell and it is organic.

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I want to perform my beauty routine at home to have more privacy, and I also want to make sure I feel as comfortable as possible so that I can perform my routine optimally.

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I consider mood a very important factor to me. Shopping is relaxing, but sometimes you can feel worse if someone kills the mood while shopping, as you went shopping to relax, but you did not relax.

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Yes I have considered. Due to different reasons such as the price and the quality.

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Yes I am price conscious, because i am still a student but i am willing to try if people really rave about the product.

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I know about Bath & Body works by online influencers.

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When shopping for my toiletries, the staff would ask if I need help.

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At times, I would like to be left alone for a while, try before attempting to get, but the staff's presence makes me feel under pressure to proceed quickly.

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My best experience is when I was left alone to shop and if I have any queries, I can ask the staff.

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My worst experience is when the staff follows me everywhere I go without giving me privacy to shop.

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One improvement for Bath & Body Works will be that they should have more staff around to help customers.

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Yes.

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Not really because all products are arranged neatly and there are available samples.

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I would define a good customer service is that they are friendly and recommends you bestsellers when asked about a certain product.

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I have not yet encountered staffs who were unapproachable at Bath & Body Works .

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My experience in bath & Body Works was great and the stores smells pleasant.

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I would rate it a 4.

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My disappointment in their service is that sometimes not enough staff are present to ask.

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Yes, bad customer service does influence my purchases.

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I would like to see more attentive staff in their customer service in the future.

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I don't really have an opinion about Bath& Body Works because it has been a good experience for me.

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21 / Female / Single

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Yoga with my friend.

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She is currently juggling most of her time with studies and only went out if needed during the weekends with her mum or her sister.

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She mentioned that her acquaintances are her fellow classmates as most of them likes to compare grades

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She prefer less friends as she do not favour bigger group friends to avoid hassle and miscommunication of one another.

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She believe it is important to set and reach success as it the ability to make a greater contribution, confidence, and guidance for herself

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Leading my group mates towards success in our studies so that we can graduate with good grades and no need to retake the modules

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She wash her face with Jeju Gel Cleanser and moisturiser. Both from Innisfree.

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It's to protect my hair from damaging and worsen my eczema.

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She is using eversoft hair shampoo and Jeju Face Cleanser from Innisfree

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It suitable for her hair and face, and also cheap.

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Yes, as she have eczema on her body and face. Therefore she is very particular when comes to skin product.

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She have special body wash from her specialised doctor. Otherwise, her face suits with Innisfree product

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Innisfree, Bath and Body Works, Body Shop and Kiehl's

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She is here (Bath and Body Works) for the hand soap and candles as they offered promotional offers most of the time especially product from the past events.

As for Innisfree, it's her place to go to for her cleanser and moisturiser.

Body Shop and Keihl's is where her mother will do her skin product shopping, from fruity body wash to eye serum.

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She ever consider Yankee Candle, but she still prefer Bath and Body works as there is more choice in fruity ad luxurious scent

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Yes definitely! As she hardly had a stable income from her part time job that wasn't consistent.

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From her sister

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She have been assist by a lady who probably around early 30's. She was recommending her the scent that suitable to my likings and let her try some scent that as per describe to her search

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Bath and Body works have more scented items, they do not have any product that focus to health benefit as much as Innisfree or Body Shop. Maybe can have more aromatherapy product in future or something that can focus on health concern such as shampoo

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i’m 26 this year, i’m single and i work as a Chemist.

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Usually during my free time i like read or go for hiking

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For the current time being, in terms of my social life i rather to keep my circle small which means i don’t really have a lot of people around me because i only want quality over quantity.  Because i wanted to keep my circle small as i don’t think i have the energy to talk to a lot of people so i rather have a smaller group of people around me

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I would say that is true, i have more acquaintances and lesser close friends

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In my personal opinion, i think it doesn't matter how many friends you have, it matters the quality of friends that you have. So at the end of the day, even if you have like maybe 5 friends or 2 friends, if they are by your side all the time then that will be good.

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Because i think everyone should have their own personal space as it’s a time for you to reflect about your own life. Since we are very busy with our own life, So i think a small pocket of time would be good for you to look through what you have achieved in your life so far.

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Basically what i look forward to in my life is to come back home after a tiring day at work and to be by my family's side.

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My goal in life is probably to achieve happiness. I know happiness is a very generic term but it means to just be happy in my life.

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I would say probably every year after looking back on what i have achieved and what i have not achieved yet.

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I guess to a certain extent it is important, because it will motivate you to do more in your life.

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My motivation in life would probably be wanting to have financial stability and also making my loved ones happy and I think having a motivation in life is critical so that we can achieve the goals that we want.

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Of course.

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So my daily routine comprises facial, hair and body care.

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Definitely for confidence and to feel beautiful.

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I use Bath and Body Works products for my hair and also my facial.

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I would say I'm attracted to their scent and also the benefits they provide to the body and facial.

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Definitely it's important to me because with healthy skin I would be able to bring the confidence out of me.

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Currently i’m using Bath & Body Works products for my skin.

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Currently i’m using their body scrub and also body soap.

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I’m attracted to the different scents that they are selling and the benefits that provide for me.

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It is because I think their products are special based on their scents which gave me the sense of luxuriousness, as if you were on holiday or what not, after coming back from a long day at work.

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I guess the mood is important because it kinda makes me feel relaxed after a long day at work.

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I think there are retailers that i’ve considered such as products from The Body Shop but i still prefer Bath & Body Works products because they provide all the necessary products that is suited for me.

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Yes, i'm price conscious and also i think the ingredients are important aswell in terms of whether it is harmful to the user and the benefits that it provides.

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It’s through online, social media

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So a typical experience will be going to Bath & Body Works and then looking at their promotion or like any new items that are on sale.

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I would say one of the best experience was actually, when i was visiting one of their outlet and their staff were rather helpful and friendly when i describe to them what is the scent that i’m looking for and then they tried to match to my description and actually recommend me variety types of scents.

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I would say personally what would i change, would be their organization of their products. So probably what they can do would be to arrange the products base on their scent and also indicate it with a colour coding system.

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Currently i don’t think i have but more towards their organizing of their products.

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Yes it is.

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Yes, I will improve it in terms of like organizing the scent, like the different scent will be in one section and group it with the same body product.

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I think it was rather pleasant because the staff was friendly and i don’t think the items displayed were cluttered or whatnot.

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So far for my experience, i have not yet encountered it.

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Basically i think, when the staff are willing and very genuine to serve the customers and also they do not pull like a unhappy face when serving a very picky customers

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I will rate it like probably a 4.5 out of 5.

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I would say when they are busy like having a promotion and then they just don’t entertain your questions.