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Case Study I_Improving the admission process

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Case Study II_Applying quality tools to improve student retention

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Lean Continuous Improvement Workshop Slides

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Case Study (5) Instructor Portal Improvement Project 2025

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1. Agree and select a process within your group. (Select a process with repeated issues/ opportunities for improvement)

2. List 4-8 high-level process steps. List the first and last steps in the process, then fill in the other major steps in between. Always include a verb and a noun.

3. List the output of the process step (there may be more than one, so you may have multiple rows representing the same step).

4. List the customers that use or need the output of each step.

5. List the input that is needed for each step (there may be more than one).

6. List who supplies the input.

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1. Continue from the Activity (1): SIPOC or select a new process within your group.

2. Use the shapes given to draw a process flowchart.

3. Analyse the process

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1. Identify a problem

2. Develop problem statement

3. Identify major categories that contribute to the problem.

4. Identify the causes

5. Complete fishbone diagram

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What Is a Workflow? (And Why Yours Might Be Broken)

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CI Project_Charter_ICT Help Desk Project

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Workshop II_ LCI Implementation Process & Tools

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Poka-Yoke _ Mistake-Proofing for Flawless Processes