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Title of the Task:

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Goal or problem to solve:

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Pre-task:

Task:

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Expected student output (e.g., poster, speech, plan, presentation)

# data[].attributes.body
Title of the Task:

Learner level / age group:

Goal or problem to solve:

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Pre-task:

Task:

Language focus:

Expected student output (e.g., poster, speech, plan, presentation)

# data[].attributes.body
Title of the Task:

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Task:

Language focus:

Expected student output (e.g., poster, speech, plan, presentation)

# data[].attributes.body
Title of the Task:

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Task:

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Expected student output (e.g., poster, speech, plan, presentation)

# data[].attributes.body
Title of the Task:

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Task:

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Expected student output (e.g., poster, speech, plan, presentation)

# data[].attributes.body
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Title of the task: Solving a customer complaint

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Title of the task: Solving a customer complaint

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Learner level/ age group: B2+ / Business English learners

Goal or problem to solve: solving a customer complaint

Steps:

Pre-task: setting the situation (you are working at a cellphone company and a very angry customer is complaining because he bought a cellphone yesterday is not working.

Task: think of possible solutions to the customer's problem.

Language focus: recommendation expressions, polite vocabulary

Expected student output: role-play presentation