# data[].attributes.body
What it LOOKED like (Nonverbal Cues):

What was your body language like? (Open, relaxed, confident, engaged?)

What were your facial expressions? (Attentive, empathetic, clear?)

How was your eye contact? (Direct, appropriate, connecting?)

How did others look? (Engaged, nodding, receptive, understanding?)

Were there any visual aids or environment factors that contributed positively?

What it SOUNDED like (Verbal & Paraverbal Cues):

What was your tone of voice? (Calm, confident, enthusiastic, empathetic?)

What was your pitch and pacing? (Varied, clear, appropriate for the message?)

What words did you choose? (Clear, concise, impactful, jargon-free?)

How did others sound? (Open, collaborative, asking clarifying questions?)

Was there a good flow of conversation, turn-taking, and active listening?

What it FELT like (Emotional & Relational Aspects):

How did you feel emotionally? (Confident, calm, connected, understood, impactful?)

How did you perceive others felt? (Respected, heard, understood, motivated?)

What was the overall atmosphere or energy in the interaction? (Collaborative, trusting, open, positive?)

Did you feel a sense of mutual understanding or shared clarity?

Was there a strong sense of connection or rapport?

# data[].attributes.body
What it LOOKED like (Nonverbal Cues):

What was your body language like? (Closed, tense, defensive, disengaged?)

What were your facial expressions? (Frustrated, confused, unreadable?)

How was your eye contact? (Avoidant, overly intense, distracted?)

How did others look? (Confused, disengaged, frustrated, defensive?)

Were there any visual distractions or environmental factors that hindered communication?

What it SOUNDED like (Verbal & Paraverbal Cues):

What was your tone of voice? (Anxious, aggressive, monotone, unclear?)

What was your pitch and pacing? (Too fast, too slow, rambling, hesitant?)

What words did you choose? (Vague, jargon-filled, accusatory, unclear?)

How did others sound? (Interrupting, talking over, silent, dismissive?)

Was there a lack of flow, misunderstandings, or a breakdown in active listening?

What it FELT like (Emotional & Relational Aspects):

How did you feel emotionally? (Frustrated, misunderstood, anxious, unheard, disconnected?)

How did you perceive others felt? (Annoyed, confused, disrespected, alienated?)

What was the overall atmosphere or energy in the interaction? (Tense, awkward, hostile, unproductive?)

Was there a lack of clarity or a sense of talking past each other?

Did you feel a breakdown in connection or trust?

# data[].attributes.body
1. Presence

Practice mindful breathing before sessions to center yourself and clear distractions.

Use a “scan the room” pause every 10-15 minutes to reconnect with participants and gauge energy.

Limit multitasking during facilitation; focus fully on the moment.

Keep an open posture and make eye contact to stay engaged and invite connection.

2. Empathy

Paraphrase participant comments to confirm understanding (“So what you’re saying is…”).

Ask open-ended questions that invite sharing feelings and perspectives.

Notice nonverbal cues like tone and body language to sense unspoken concerns.

Validate emotions (“I hear that this is frustrating…”), even if you don’t have immediate solutions.

3. Clarity

Break complex ideas into 3 key points to avoid overwhelming participants.

Script and practice to increase confidence and enhance clarity.

Use simple, jargon-free language tailored to your audience’s background.

Check for understanding regularly by asking participants to summarize or reflect.

Use visual aids or examples to make abstract concepts concrete.

4. Adaptability

Prepare multiple ways to explain key points (story, example, analogy).

Read participant body language and adjust pacing accordingly.

Invite feedback early (“Is this pace working for you?”).

Be willing to pivot activities or discussions based on group needs or energy.

5. Authenticity

Share personal stories or experiences relevant to the topic.

Admit when you don’t know an answer or when you’ve made a mistake.

Use your natural communication style instead of imitating others.

Be consistent in words and body language to build trust.

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Exploring the Five Pillars of Impactful Communication_ A Scholarly Review for Facilitators and Works

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