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if you are not confident i suggestion - user will never accept it

fake it till you make it

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if the user is concerned about issue, they will never want suggestions

we need to add empathy and reassurance that we'll help

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use your experience and maturity

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1.If you have a minute and would like to, you're also welcome to leave your feedback about your experience with us today in the survey once the chat is ended.

2.It was a pleasure assisting you today!

We'd like to know your opinion on your experience with Wix Customer Care. In case you have a couple of spare minutes, we would appreciate if you could fill in the survey and tell us how we can do better! Thanks a lot in advance!

3.Thank you for chatting with me today, I am happy we were able to resolve the issue.

It would be greatly appreciated if you could leave a survey after to rate your experience today! Thanks to your feedback we grow day by day!

4.BTW, you may also fill in the survey after the chat about my service and your experience :) We just want to learn more about how you felt with us today!

5.If you have a minute, you're also welcome to leave your feedback about your experience today and my service in the survey pop-up once the chat is ended

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-mood of the conversation is giving the vibe of survey

-issue resolved user is happy

-issue not resolves, user is okay and positive

-you got a great connection with the user no matter what was with the issue

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Alright, I am happy that we were able to resolve the issue with you

Let's jump in to a tip I've mentioned in the beginning!

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There is a great tool at your account that can help you to increase traffic and manage all the email correspondence from one place. You can connect your Gmail account to Wix and this will be done

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Let me show you the tool /let me show you how you can access it

Let's do this together, it takes just 2 minutes, I'll guide you through

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By the way, after we finish with the Editor issue, I'll be happy to share a little tip for your site. It is completely free and will be my pleasure

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we face only 10% of Wix customers (out of 200 mln people), and in general we are on a good level or service

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depersonalize

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users want to feel heard and make sure you grasp the concept how much it bothers them

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show that we understand + show that we feel them and the burdain behind

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1. I understand how frustrating/confusing/disappointing it can be to…, but no worries, I will do my best to help

2. No worries, I am here to help you

3. No worries, I got you covered

4. I completely understand how this makes you feel now, but I am sure we'll figure this out together

5.  I understand such issues might be frustrating at times, however I will do my best to address this.

6. I understand how important this is for you, that's why I will immediately pass it to advanced department

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traffic

money/sales/revenue

site copmpletion

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-history of the brand

-vision, mission, values

-customer stories

-DIY, recipes, ways of .... (tutorials, instructions)

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-tutorials, instruction, how to

-brand story, why

-meet our customers

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-benefits of participation

-rules in the class

-meet the team topic

-clothes, attire

-brand story

-yoga routines at home

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while we are here in chat/on call, I'd like to make our conversation more beneficial for you today. I've noticed a little tip for your site traffic, it is completely fre and will be my pleasure