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Isn’t receptive to feedback or is defensive when given feedback

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Pay attention when preceptor is taking a call

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Put phone away

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Body odours , excessive scents

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Continued mistakes, not being corrected.

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Employee is occasionally late

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Student not progressing as expected

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Excessive breaks

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Student unsuccessful

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Talk over and interrupt the caller unnecessarily.

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In a team environment when you’re taking 911 calls it’s important to integrate with peers, engage in the room, get to know people. It’s important for the students to know who they’re working alongside so they can be comfortable and have receptive colleagues who can assist when required.

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Made a decision that could have harmed the patient

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Made a decision that could have harmed the patient

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Being rude with callers

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Bringing up conversation about their mental health if signs appear 

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Bringing up conversation about their mental health if signs appear 

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Lack of empathy

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Student making clearly inappropriate or offensive comments/judgements about callers

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Being told “I’ve never been told this” when you have gone over the same thing with them numerous times 

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Being told “I’ve never been told this” when you have gone over the same thing with them numerous times 