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Agree

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She needs to be reviewed by a senior manager. She gave no feedback. She was not interested in his promotion.

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Pay more attention when somebody is talking, listen and understand what the person has to say, be more professional.

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lack of competence and good communication. complete ignoring of the employee. bad body language.

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more professional, less gesticulation, more empathetic, don't use the phone in a meeting!

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She needs to be fired, or put under review by a senior manager but overall she was very unprofessional, uninterested.

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She is very rude to him. She doesn’t have the patience to listen. No eye contact, she hasn’t fellow GPPR.

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Show empathy and help her staff improve on the key skill which they do need to improve on, as opposed to telling them to join workshops to improve. No direction or support was offered.

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The manager from the video doesn't have the skills to be one.

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In the 2nd video the manager was more attentive and caring to the employee she showed empathy and had good body language to show she was listening

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In the second video the manager showed more emphaty, she was listening the employee concerns.

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The manager has no empathy, no concern about the employee.

She dismissed the employee, and she didn't give him any feedback.

She didn't give him the appropriate time to discuss his issue. Not a good manager

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Manager doesn't had eye contact with the employee, no empathy, she was distracted by phone call.

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Manager was dismissive and didn't address the concerns her colleague had

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Improve her social skills and communication skills

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The manager:

Better communication. Be more organised. Listen and be more present in the room and less distracted. Be more respectful of others time

The employee: Be more assertive

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The manager was unprofessional. Need to improve the communication, eyes ,to listen.

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She wasn't really listening.

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Agree

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She needs to give respect him,eye contact,need good body language, good word choice

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Just agree

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The manager should listen more attentively and acknowledge the employee’s feelings before making decisions. Showing empathy and clearly explaining outcomes would improve both communication and self-awareness.

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The manager did try to listen to the employee + the tone of voice was amazing. However, I don't think there was a conclusion nor a resolution achieved at the end of the conversation.

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She should listen to her employee and consider his viewpoint before enforcing decisions. She must adhere to the meeting's objectives and show empathy towards him, especially since he did not receive the promotion.

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Give him a chance to talk about his concerns and his future and promotion in the company

Give him some respect and look at him when he talks

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Stop using the computer and be focused more at your staff employee on the time when you talk to them.

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pay more attention to employee needs, give them chance to express themselfs, give them an understanding why he/she didn't get the promotion by giving them a feedback that can be constructive.

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Stop using the computer give more attention to the employer apologise and ask them to come later as you are busy at the moment

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The manager was very distracted and needed more compassion towards the colleague. He needed the opportunity to speak but unfortunately the manager cut him off to share her own opinion.

The manager had no eye contact and was dismissive of her colleagues feelings about the situation.

In future the manager should receive training on how to conduct the meetings to enable the colleagues to share their thoughts on how they would like to progress.

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comunication skills, eys contact, attention,

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Watch the video 'Example 1' in Moodle.

Does the manager have good self-awareness? How could their self-awareness be improved? Give the manager three tips.