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What are some things that don’t bring you joy?

What do you do?

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Volunteer to read out the names

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Spin wheel

1-Chairs to the front

2-Uniform Check

3-Housekeeping

4-Submit Assignment 2 today

(1 min)

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spin wheeel

1- By the end of the lesson, students will be able to identify the purpose of a letter of complaint. (Specific)

2-Students will a first draft of a letter of complaint.(Measurable)

3-Activities are designed to build on previous lesson of incident reports (Attainable)

4-Complaint writing is relevant to professional communication in the workplace. (Relevant)

5-All tasks will be completed within the 50-minute lesson (Time bound)

(1 min)

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Difference between incident report and complaint 

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Difference between incident report and complaint 

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2 volunteers spin

Incident report = a formal document used to record the details of an unexpected event, such as an accident, safety issue etc

Complaint:

A formal complaint expressing dissatisfaction about a product, service etc. it is often addressed To a person or organization to seek resolution or corrective action.

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6-Recap:  Incident Reports (Previous Lesson) checking Prior knowledge- Link to previous lesson. (5 minutes)-What are incident reports?

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6-Recap:  Incident Reports (Previous Lesson) checking Prior knowledge- Link to previous lesson. (5 minutes)-What are incident reports?

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How is reporting an incident different from writing a complaint letter?

Matching activity

CCQs

What was the main purpose of an incident report?

(3 minutes)

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7-Safety Message                                                             This takes us to the safety message for today!

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7-Safety Message                                                             This takes us to the safety message for today!

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Timely reporting of safety incidents through complaints helps prevent accidents and it improves workplace safety.

Foresight= consider what is coming

Oversight= failure to notice something

(3 minutes) both Safety slides

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www.nearpod.com

Use the five letter code on the screen to join

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11-ICQs (Instruction Checking Questions).                                        (2 min)

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11-ICQs (Instruction Checking Questions).                                        (2 min)

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What are the four parts of a letter of complaint?

Do we use formal or informal language when writing letters of complaints

Checklist ✅

1-News- State the issue and it's seriousness.

2-Reason- Why are you complaining?

3-Action - What do you expect to be done?

4-Closing- Provide contact info and polite ending.

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Concept Check: Why is it important to stay polite even if you are frustrated?🤔💡

Read the letter about the Cafeteria Food 🥘 in the book 📕 Unit 3 page 75📃

CCQ

1- What is the complaint in this letter?

2-What action is the writer requesting?

(3 minutes)

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In the pic attached, it shows one that I have searched for

Now it’s your turn. 👍

(7 minutes)

Students use AI to generate a sample complaint letter based on this prompt:-

Website- magic school AI

https://app.magicschool.ai/tools/email-writer-s?slug=email-writer-s&thread=41812686

Write a letter of complaint to a hotel about a broken air conditioner.

After generating, evaluate the AI letter in groups.

Is it clear?

Is the tone polite?

Does it include the four parts (News,Reason,Action,Closing)?

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13-Group Activity: Rearranging sentences.   (5 min)

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13-Group Activity: Rearranging sentences.   (5 min)

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page 76 (3.03)

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14-Individual Writing Activity: Writing a complaint Letter page 77 (8 minutes)

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14-Individual Writing Activity: Writing a complaint Letter page 77 (8 minutes)

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Write a short letter of complaint based on the bookstore scenario from activity 3.04

Checklist to follow:

News- state the problem

Reason-Explain why it is a problem

Action-Suggest what should be done

Closing-Provide contact information

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Review key parts of a complaint letter

Students project Writing tasks (Walling)

Q- How do you think knowing how to write a letter of complaint can help you in the workplace?

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1- By the end of the lesson, students will be able to identify the purpose of a letter of complaint. (Specific)

2-Students will a first draft of a letter of complaint.(Measurable)

3-Activities are designed to build on previous lesson of incident reports (Attainable)

4-Complaint writing is relevant to professional communication in the workplace. (Relevant)

5-All tasks will be completed within the 50-minute lesson (Time bound)

(1 min)

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Letters of Complaint (pair work)

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Match the main parts of a letter of complaint