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Week 1: Introduction to Operations Management

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Week 1: Introduction to Operations Management

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Week one will give you the foundations of operations management and will explore concepts and theory that are key to defend and underpin your discussion and evaluation of all the pieces of your portfolio.

In the tutorial you be given a small case study to apply the concepts you learnt in the Lecture. Also you will be introduced to the basics of Simul8, so you can start working in your portfolio from week 1.

For your portfolio you might:

Download - install Simul8 and start getting familiarized with  the functions learnt in the tutorial.

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Week 2: Process design and principles of simulation modelling

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Week 2: Process design and principles of simulation modelling

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Week two will explore the main considerations you need to think to create efficient processes and will introduce you to simulation modelling.

In the  tutorial you will be also introduced you to the basics to create the simulation of an airport system and how to input data to have an accurate representation of a operation.

For your portfolio, you may start working in:

- Identifying activities and events of the new airport system where the airline of the assessment's scenario will operate.
- Identifying the logic data of the new airport system (process routing, decision points).
- Start populating your simulation based on the processes and layout of the assessment scenario, and adding some details such as:

Giving names to tasks, start points, queues and end points
Process time (Distribution)

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Week 3: Airline Ground Operations Processes

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Week 3: Airline Ground Operations Processes

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Week three will introduce you to airline ground operations processes as well as the flow and processes to be followed by arrival, departure and connecting passengers.

In the tutorial you will explore and learn new functions that will allow you to keep working in creating the airport model for the portfolio.

For your portfolio, based on the previous progress of your simulation, you may start working in adding detail to the simulation. You can start using the functions below to segregate passengers.

Routing-in
Routing-out (percentages or labels if necessary)

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Week four will give you the skills and the main considerations to start planning the network of your airline and the possible destinations that an airline can operate according to different network typologies.

In the tutorial, you will explore challenges and problems that a hub and spoke operation might cause in an airport system.

For your portfolio, you may start working in:

Start evaluating the new possible routes that can be operated according to the current local and connecting demand on each city pair.

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Week 5: Aircraft Scheduling and Fleet Assignment

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Week 5: Aircraft Scheduling and Fleet Assignment

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Week five will explore the main considerations to structure an airline schedule, and will explore the concept of fleet assignment.

In the tutorial you will be tasked to construct an airline schedule, considering a small given scenario.

For your portfolio, using the assessment scenario, you may start working in:

- Calculating frequencies for the destinations you have decided to operate considering your aircraft resources.
-  Times of departure and arrival
-  Bank structure
-  Aircraft rotation

Once you have defined your schedule you will be able to input your schedule in Simul8 using:

- The calendar function (for departing and arriving passengers)
- Constraining the number of entities in the system, considering the percentage of arriving local passengers, departing local passengers and connecting passengers).

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Week six will explore the main technical aspects that airlines consider to plan their fleet structure and to understand how to use KPIs to have a macro evaluation of the markets where airlines plan to operate their fleet.

In the tutorial you will be given time to keep working on your portfolio and you will receive formative feedback on the progress of your tasks.

Students are expected to have progress in the simulation and aircraft scheduling tasks to receive feedback.

For your portfolio, should apply the feedback received and make appropriate changes to your work.

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Week seven will explore crew composition and introduce you to crew scheduling. You will learn the flight limitations considerations based on EASA's crew limitations. This will allow you to understand how crew pairings are created.

In the tutorial you will be able to construct pairings applying EASA's regulations based on a given schedule.

For your portfolio, you may start working in:

Creating the pairings for the schedule you have created for your assessment. You will need to consider EASA's flight time limitations and cost implications based on the data specified in the assessment's scenario.

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Week eight will introduce you to EASA's crew limitations that needs to be considered to assigned crew members to pairings and to staff the flights of your schedule.

During the lecture time an assessment surgery will be conducted, to clarify doubts about assessment expectations, documents to be submitted, and peer evaluation.

In the tutorial you will be tasked to create a full month roster based on a given set of pairings.

For your portfolio, you may start working in:

- Preparing report
- Preparing Simulation files
- Preparing Presentation

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Week 9: Onboard Services and Product Development. 

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Week 9: Onboard Services and Product Development. 

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Week nine will introduce you to catering operations and how inflight services are planned, prepared and assembled on a daily basis and the logistic that these services implies.

In the tutorial you will be given time to keep working on your portfolio and you will receive formative feedback on the progress of your tasks.

For your portfolio, you may start working in:

- Preparing report
- Preparing Simulation files
- Preparing Presentation

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Week ten will explore various strategies and considerations that can be implemented to manage and mitigate the different factors that might cause an irregular operation (IROP).

In the tutorial a decision making exercise will be conducted, based on a given scenario

For your portfolio, you may start working in:

- Preparing report
- Preparing Simulation files
- Preparing Presentation

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Week eleven will be dedicated to give final formative feedback for your portfolios.

As submission date is on Friday of week eleven, drop-in sessions will be available during Monday, and Tuesday. The slots will be posted on AULA in week's eleven section.

Groups needing extra help can drop-in during the lecture and tutorial hours on Thursday.