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welcome you to our factory. It’s my pleasure to be here today to share with you how our factory works. As may know, garment manufacturing process involes various steps. To begin with, the fabric in large bolts are received and usually stored in the factory’s warehouse. Secondly, the fabric relaxing is performed either manually or mechanically so as that the fabric can relax or contract. Meanwhile, the fabric quality is assured (ất sua đờ) by manual spot-checking. If the fabric has defects , it will be returned to the manufacturer. Thirdly, the fabric is cut into uniform plies (phờ lai sì), and then, it is spread. Next, the fabric is cut according to the garment forms laid on the plies. In step four, the fabric is embroidered and screen printed. Both embroidery and screen printing are determined by customer. Following this, sewing machine operators receive the cut fabric and repeatedly ( ri pí đơ đừn) sew the same portion of garment, passing to the next operators. After that, spots on the fabric are often marked with sticker and taken to the spot- cleaning area. There, the garments are cleaned using steam, hot water or chemical stain removers. Then the garments are transferred to the ironing section for final pressing. At the final stage, the garments are folded, tagged, sized and packaged in protective plastic bags. Lastly, the final products are placed in cardboard boxes and shipped to the client distribution (đít trờ biu sừn) centers to sell in retail stores.

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I’m manager marketing for CPN company.

Maybe you know, handbags are used general, expecially female from 18 to 30 years olds. The first objectives is that within a year, one thousand products will be sold. The second is to gain an estimated profit of 1 billion VND. To achieve the objectives, use need to do the promotional channels, such as use make video to post on social media net working site facebook, youtube to promote our handbags.

Because most social network users are young people – the target customers

Beside, we are going to offer discounts products on the Valentine’s day and the birthday to create a buzz.

The discount can be upto 75%. It’s very interesting to get a celebrity endosement.

We think that Son Tung MTP, because he is very famous acter to young people in VN, who are our target customer. Addition, we put his face on the poster and hang poster on the strees to promote a brand.

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I’m a promotional manager of CPN company.

To organize a fashion show. I think making a plan is really important problem.

I will choose location at the AEON Mall Ha Dong on 10 October 2021. The name’s show is The Future, so I will hold this event at the night from 8 to 10 p.m.

Next , the stage will be decorated luxury with prom dresses.

Number of seats about 400 and arrange according T-Shape. This fashion collection is Cong Minh who is designer. I will invite Minh Tu model attend my event.

Types of promotions used social media, banner, poster completion. The responsibility of promotional coordinator is going to write press release and plan and run advertising. The last, the stage manager has to set up stage and test lighting and audio.

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To construct a shirt placket, you have to construct upper part and under part. For upper part there are four steps: Firstly, trace the pattern on the fabric and mark the position of the lines, Then, turn the allowance towards the wrong side of the fabric. In the third step, turn the facing also in the same way from fold line towards wrong side of fabric. Finally, on the wrong side of fabric, machine stitch on the edge of facing. For the under part, there are three steps: Firstly, trace the pattern on the fabric and mark the position( pơ zi sừn) of all lines. Then, turn the alowance towards the wrong side of the fabric. In same way turn the facing also. Finally, from the wrong side of the fabric, machine stitch on the edge of the facing.

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As per my discussion during previous meetings with the retailers, the garment items they required were dresses,coats,men’s shirts,jeans,T-shirts. The retailers would like their men’shirts to be machine-folded.
They also want us to put the garments in rayon garment bags with cardboard. They would like their shirts to be 25 per box. About folding the jeans ,they said they want us hand-folded. With tagging they want jeans hang tags. They'd like them in cardboard boxes with 30 per box.. About bagging the dresses they prefer individual floor length plastic garment bag. The extra specification is fabric hanger to avoid wrinkles while in transit. They would like their jeans to be 50 per box. The retailers would like their T-shirts to be hand-folded. They also want us to put the garments in plastic garment bags. The product is packaged by tissue paper with 2 per bag. With folding coats,they said they want the coats machine fold. They prefer individual garment bags. The extra specification is straight pins to keep the collars and sleeves in place. Tagging the coats they said they want this hangtags

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From: Simon.Parr@esquel.com

To: saledepartment@dino.com

Subject: Order no. 176 – Shirt

Dear Sirs,

We refer to our order no. 176 on 03 October for shirt has now been delivered.

We have examined the shipment carefully and to our great disappointment, find that they are not of the quality we ordered.

The shirts do not match the samples you sent us. The quality of some them is so poor that we feel that a mistake has been made in manufacture process. There are some missing buttons and skipped stitches. Besides, the shirt is color faded.

The goods do not match the requirements of our company. We have, therefore, no choice but to ask you to take the goods back and  replace them with new ones of the quality we ordered. We have no choice but to ask you compensate us for the shipping cost.

If you can replace the items, we are prepared to allow the agreed delivery time to run from the date you confirm that you can supply the correct goods.

We look forward to hearing from you.

Yours faithfully,

Ha Nhung

Export Manager

Thanh Hoa, Viet Nam

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As you all know, the employee you call to complain about a poor quality product or service does not always have the authority to handle your problem. Therefore, you should write a letter of complaint.. Now I'm going to tell you about tips of making an effective complaint

Firstly, you need to know what you want to achieve. You should have a clear idea want a refund or an apology.

Secondly, effective complaints may damage the company’s reputation in some way. The company may concern even when their customers say they will tell friends, in the worse case, they may talk via social media

Next, You should aim high and get personal. Most companies have their own complaint procedure from getting to dealing with complaints on the company website or via Google. Reach the right person to get a response to your complaint.

After that, even though you may be angry, don't get mad, get even. You remember to get calm before emailing or phoning to complain. They should be sure that they are right to complain.

Finally, if you don't get the response that you want. If you are not satisfied with the response, they can ask to speak to the manager. One thing for sure, they need to keep  polite and clear  attitude to achieve what the want.

Here are effective complaint tips. Please apply it thoroughly to bring high efficiency.

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tips for dealing with customer's complaints
- Firstly tip to handle customers' complaints is not to put your personal emotions in the way and listen to their complaints calmly.
- Secondly, if you honestly say thank you to customers’ complaints, you will have the chance to listen to them more.
- Next is to really hear what they are complaining about for any reason and reply that you have received the complaint
- In addition, your goal is to end the conversation with a true apology and gratitude for the customer. Say that you are sorry for the inconvenience they have experienced and grateful for their concern. - Then, after offering an apology, it’s necessary to decide and propose some ways to support your customer such as exchanging a defective item for a new one. - Finally, be flexible when customers are not happy with your proposed solution. Set a policy to give them $10 gift cards to a local coffee shop which are provided free or at a lower price for your company. I hope that my sharing will help you.

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Good morning ladies and gentlemen. My purpose today is to show you what makes a presentation. This talk is divided into 2 main parts: an attractive and boring presentation. My presentation will last about 15 minutes. I’ll be happy to answer any questions you have at the end of my presentation.

The first, attractive presentation. As you can see here, let’s start with a slide. In the slide sessions, you should use more visual aids such as transparencies, diagrams, pictures, charts, etc. Moreover, you need to should contain limited and essential information only. Next, about the content session, your story should be adapted to the audience, concise, and focused on the topic. Your ideas have to be well and have the potential to convey the required information. Moreover, you should summarize the presentation at the end. Besides, the speaker is also an important factor in making an attractive presentation. Before beginning, wait and develop eye contact with the audience. Focus on conveying your message well and use positive body language. To have a good presentation, you should rehearse and practice the presentation. Stand with feet far apart maintaining a good balance, use confident gestures and use short and simple words. You have to try gain and maintain audience interest by using positive quotes, humor, or remarkable fact and encourage more questions from the audience. Ensure all tools and equipment to be used in the presentation are working well.