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This 8 min video dramatises a telephone conversation between a GP and her Practice Manager. The conversation is about a dilemma in an interpreter-mediated consultation. All the characters, locations, and the scenario, are fictional. The film is rooted in research, and the scenario it presents is realistic.

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​​ ​Videos Facilitator Training Reflective Practice Support Groups A Doctor in Translation Language of the Heart Therapists and Interpreters Working Together Interpreter-mediated couples…

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How to proceed if an interpreter doesn't show up 

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How to proceed if an interpreter doesn't show up 

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A guide produced by English Unlocked with NHS Northern Cancer Alliance and Connected Voice.

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Padlet with links to translated resources

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Padlet with links to translated resources

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Translated resources by language and format - Mathilde Peace, MVP Lay Chair

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Translated resources by language and format - Mathilde Peace, MVP Lay Chair

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Padlet with translated healthcare resources organised by language including: English, BSL, Audio, Large Print, Easy Read, Arabic, Bengali, Bulgarian, Chinese (simplified), Chinese (Traditional) Cantonese, Dari, Farsi, Hindi, Hungarian, Kurdish, Latvian, Lithuanian, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Somali, Spanish, Turkish, Ukrainian and Urdu.

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Published by Amma Birth Companions - March 2024

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Amma works closely alongside NHS maternity services, as one of the main referrers into our service. We acknowledge there are many individual practitioners working hard to deliver trauma-informed, person-centred care. Although many of the women we spoke to about their experiences of maternity care highlighted issues, they also shared instances of positive feedback, which are included in their testimonies.

Through our collaboration with the NHS Equalities Team and regular liaison with midwives and maternity services management, we are also aware of several strategies for improvement, which are currently ongoing. NHS Greater Glasgow and Clyde's current work to improve birth outcomes and experiences for racialised women and birthing people includes:

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Implicit Bias in Medicine "The Elephant in the Waiting Room" | The Empathy Project

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Implicit Bias in Medicine "The Elephant in the Waiting Room" | The Empathy Project

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""The Elephant in the Waiting Room” addresses implicit bias in medicine. The story features a White male doctor and a Black female patient whose encounter illustrates that medical care is more than a diagnosis, it’s personal. Empathy shows up as a literal elephant in the room who helps to mitigate the implicit bias each holds for the other, resulting in trust and good medical care."

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Implicit Bias in Medicine "The Elephant in the Waiting Room" | The Empathy Project

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Free tips by English Unlocked to help fluent language speakers communicate more inclusively and to be an ally to people whose language skills are less developed.

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Free tips by English Unlocked to help fluent language speakers communicate more inclusively and to be an ally to people whose language skills are less developed.

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Ideally interpreter-mediated care episodes would be the norm but when no interpreter is present or available there are skills you can learn to improve your communication skills with learners of English - check out English Unlocked for some more tips and training courses.

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Shelley Purchon on LinkedIn: #tips #allyship #internationalbusiness #refugeeswelcome | 50 comments

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Here are eight everyday things which it is harder to do in your second (third or fourth) language👇 (These free #tips by English Unlocked are to help fluent… | 50 comments on LinkedIn

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Images are an excellent way to support communication.

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English Picture Dictionary | +15,000 Images

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English Picture Dictionary | +15,000 Images #Langeek #dictionary

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A guide on how to work with interpreters 

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A guide on how to work with interpreters 

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Tips by Maria Rowntree, midwife. Design by English Unlocked.

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Instructions available in 40 languages.

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Shqiptare - Albanian Si të telefononi shërbimet tona duke përdorur një përkthyes - How to Make a Call Using an Interpreter in Albanian አማርኛ - Amharic አስተርጓሚ በመጠቀም ወደ አገልግሎታችን እንዴት እንደሚደውሉ - How to Make a Call Using an Interpreter in Amharic عربي - Arabic كيفية إجراء مكالمة إلى خدماتنا باستخدام مترجم - How to Make a Call Using an Interpreter in Arabic বাংলা - Bengali দোভাষীর সাহায্যে আমাদের [...]

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NHS Scotland Competency Framework for Interpreting

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NHS Scotland Competency Framework for Interpreting

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The purpose of this document is to provide guidance on NHS Scotland’s responsibilities to patients and carers who require support from interpreting or translation services.

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NHS GG&C - Maternity Services quick guide to interpreting 

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NHS GG&C - Maternity Services quick guide to interpreting 

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If you have any feedback about this padlet you can contact me on mira.waligora@gmail.com

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Turas Module - Working effectively with interpreters and mental health interventions across languages e-learning module

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Turas Module - Working effectively with interpreters and mental health interventions across languages e-learning module

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Module for mental health professionals covering valuable concepts transferrable to all healthcare settings.

Go to Module 3 - Section 3

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Enhanced Psychological Practice (EPP) programme | NHS Education

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The Enhanced Psychological Practice (EPP) programme page of the NHS Education for Scotland website.

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NHS GG&C - Accessing Interpreting Support for Labour

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NHS GG&C - Accessing Interpreting Support for Labour

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Interpreting in Health Care: Educational Resources

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Interpreting in Health Care: Educational Resources

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5 films with learning cards - developed directly from the experiences of health care practitioners, interpreters and migrant service users.

Although old the videos provide a great opportunity to engage with the complex realities of intercultural communication and reflect on the realities of practice.

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Interpreting in Health Care: resources for practitioners, interpreters and service users
These 5 films have been developed directly from the experiences of health care practitioners, interpreters and migrant service users. They provide an opportunity to engage with the complex realities of intercultural communication in practice.

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Glasgow Refugee, Asylum and Migration Network

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These 5 films have been developed directly from the experiences of health care practitioners, interpreters and migrant service users. They provide an opportunity to engage with the complex realities of intercultural communication in practice.

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Language & Cultural Issues Informed Consent in Maternity #MidwiferyHour

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Language & Cultural Issues Informed Consent in Maternity #MidwiferyHour

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November 2022 - 27 min

Dr Jenny Patterson, Edinburgh Napier University and Dr Şebnem Susam-Saraeva, University of Edinburgh present their research project examining informed consent during pregnancy, labour, and birth in the case of parents with limited English-proficiency (LEP) in Scotland and for whom interpreting services might be needed.

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8.10 Dr Jenny & Dr Şebnem - Language & Cultural Issues Informed Consent in Maternity #MidwiferyHour

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Exploring language issues in midwifery through unscripted role-play

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Exploring language issues in midwifery through unscripted role-play

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December 2024 - 27 min

This session led by Professor Şebnem Susam-Saraeva and ' Dr Jenny Patterson follows an interactive workshop at the Scotland Maternity and Midwifery Festival this November 2024.

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14.12 Professor Şebnem Susam Saraeva & Dr Jenny Patterson #midwiferyhour

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NHS Scotland Interpreting Communication Support and Translation National Policy

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NHS Scotland Interpreting Communication Support and Translation National Policy

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The purpose of this document is to to provide guidance on NHS Scotland responsibilities to patients and carers who require support from interpreting or translation services

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General information for both spoken and BSL interpreting services. Updated 2024.

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Quick Links General Information Interpreting Services

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NHS GG&C - Interpreting and Language Resources

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NHS GG&C - Interpreting and Language Resources

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Resources aimed to inform and support healthcare professionals. Updated 2024.

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Interpreting Services - British Sign Language (BSL) and Spoken Language Interpreters It is the responsibility of NHSGGC staff to provide an interpreter for patients attending any of our healthcare services. Please note that the provision of interpreters is paid for directly by NHSGGC. There will be no cost to your service. For more information on this service, go to HR [...]

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NHSGGC Interpreting, Communication Support  and Translation Policy 

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NHSGGC Interpreting, Communication Support  and Translation Policy 

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Updated 2023 - 17 pages

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NHS GG&C - How to access interpreting support 

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NHS GG&C - How to access interpreting support 

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Updated 2023 - a version should be hanging up in all healthcare areas.

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A support aid to identify language or languages spoken by the client.

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NHS GG&C - Accessing BSL Interpreting Support 

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NHS GG&C - Accessing BSL Interpreting Support 

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Best Practice Toolkit: Working with Interpreters in Maternity and Neonatal Services by NHS Scotland 

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Best Practice Toolkit: Working with Interpreters in Maternity and Neonatal Services by NHS Scotland 

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A detailed resource offering step by step guidance on contacting and working with interpreters throughout maternity services. Offering guidance on how to act and important aspects to remember before - during - after appointments, including e.g. debriefing the interpreters and continuity of interpreter where possible.

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Who suffers if doctors use family and friends to interpret?

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Who suffers if doctors use family and friends to interpret?

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Insightful article by Shelley Purchon from English Unlocked.

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Who suffers if doctors use family and friends to interpret?

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These good practice guidelines on the use of ad hoc interpreters have been developed in partnership with the Health and Race Equality Forum.

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NHS releases recommendations from its review of BSL Commissioning Arrangements - SignHealth

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NHS releases recommendations from its review of BSL Commissioning Arrangements

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NHS releases recommendations from its review of BSL Commissioning Arrangements

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Watch 20 min; Read 3min - Published 2021

Article by Deaf Health Charity

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NHS releases recommendations from its review of BSL Commissioning Arrangements - SignHealth

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Acknowledging the ineffective communication for deaf British Sign Language (BSL) users in health settings across England, NHS England and NHS Improvement commissioned a Rapid Review in November 2020.

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Three posters from English Unlocked to help you understand the role of the interpreter.

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Posters. Things the interpreter isn't (1)

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eLearning for working with interpreters from English Unlocked 

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1min video

Scroll down the page for the video and a list of common mistakes made by practitioners in interpreter mediated settings.

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eLearning for working with interpreters | englishunlocked

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This two hour course is for all public service staff who use interpreteing services. Learn how to work in harmony with your interpreter, and how to identify competence in a language professional.

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2min video - Published 2019

Scroll down for example videos - is there a difference in your level of understanding? Why?

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..for a taste of how it feels for people who have Limited English Proficiency when they are listening to you.

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Health is a devolved matter and this is an England based resource!

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Bolton NHS Foundation Trust: Princess Anne Maternity Unit Bolton - Padlet

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Bolton NHS Foundation Trust: Princess Anne Maternity Unit Bolton - Padlet

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This Multilingual resource is for information only and is not designed to replace advice from a Health Professional. This padlet aims to inform you about pregnancy and prepare you for birth and after your baby is born. The information on the padlet is evidence-based, and we have resources from trusted organisations. If you have any concerns for yourself or your baby, please contact your midwife, health Visitor, or GP. Maternity Services. You can search for a topic on the right-hand side. Click on the website link to view information, and use the grey bar on the side of each column to scroll up/down or across.

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Guidance on best practices for Approved Mental Health Professionals (AMHPs) and interpreters collaborating during Mental Health Act assessments.

Emphasising the importance of effective interprofessional communication and cultural sensitivity to ensure accurate and respectful interactions with service users.

The document offers practical advice for each stage of the assessment process, from initial briefing to debriefing, and includes training resources such as simulation videos and case studies.

This comprehensive guidance aims to enhance the quality and effectiveness of interpreter-mediated assessments, safeguarding the rights and well-being of individuals undergoing evaluation.

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INForMHAA Guidance and Resource full document

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Enhancing the birthing experience for parents with limited English proficiency

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Enhancing the birthing experience for parents with limited English proficiency

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Dr Şebnem Susam-Saraeva explains the aims, objectives and potential benefits of research: Translating informed consent in Scottish maternity services

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Dr Şebnem Susam-Saraeva was awarded an RSE Research Workshop Grant to take forward the project Translating informed consent in Scottish maternity services, together with Dr Jenny Patterson, Lecturer in Midwifery, Edinburgh Napier University.
Their project examines informed consent during pregnancy, labour and birth in the case of parents with limited English proficiency (LEP) in Scotland (e.g. refugees and asylum seekers who have recently arrived in the country).

Enhancing the birthing experience in Scotland and beyond

Recognising the challenges LEP parents face when trying to access adequate information in their own languages during perinatal care, and, the consequential contribution this has to poor maternal outcomes, the main objective of the project is to understand informed consent from an interdisciplinary perspective of midwifery and translation and interpreting studies.

The ultimate aim of our project is to enhance the birthing experiences of parents with limited English proficiency. The RSE grant has enabled us to share invaluable ideas and information with colleagues around the UK, and it has given us visibility in maternal healthcare and in academia."

What's next?

Dr Susam-Saraeva and Dr Patterson have arranged a series of expert focus groups and interactive workshops bringing together researchers and practitioners who wouldn't usually have the opportunity to network, to assess informed consent in multilingual and multicultural settings in Scottish maternity services with fresh eyes. The project findings will now be disseminated through an online colloquium, which has attracted more than 150 participants from more than 30 countries. The investigators will also participate in the Scottish Midwifery Festival in November 2022 to share their research.

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Enhancing the birthing experience for parents with limited English proficiency

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Dr Şebnem Susam-Saraeva was awarded an RSE Research Workshop Grant in 2021 to take forward the project 'Translating informed consent in Scottish maternity services'.

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!!! 2008 !!! Interpreting guidelines for staff of NHS Scotland

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!!! 2008 !!! Interpreting guidelines for staff of NHS Scotland

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Although an outdated resource for administrative matters - the examples and questions asked provide a good exploration of the barriers and difficulties as well as good practice.

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NHS England - Supporting effective interpretation within maternity services: Digital Toolkit

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NHS England - Supporting effective interpretation within maternity services: Digital Toolkit

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"The single biggest problem in communication is the illusion it has taken place."

A great resource for reference of examples and case studies. As it is an NHS England resource - the language service provisions will differ - always check your health board's policies and guidelines.

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Simulation examples of interpreter mediated care episodes - ~10min per video

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Interpreting for Mental Health Act Assessments (INforMHAA) project

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Interpreting for Mental Health Act Assessments (INforMHAA) project

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Four videos (BSL, Dutch, Hindi and Kurdish) simulating various phases of interview stage of interpreted Mental Health Act assessments (MHAAs) are available to view/download. Note that several versions are available of each video:

1) with spoken English only

2) with subtitles of spoken English only

3) with subtitles of spoken English and back-translation into English of the other spoken/signed language (which appear in a different colour in the subtitles)

4) English subtitles including subtitles of the translations from other spoken languages plus BSL interpretation throughout.

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Interpreters For Mental Health Act Assessments

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Four videos (BSL, Dutch, Hindi and Kurdish) simulating various phases of interview stage of interpreted Mental Health Act assessments (MHAAs) are available to view/download. Note that several versions are available of each video:

1) with spoken English only

2) with subtitles of spoken English only

3) with subtitles of spoken English and back-translation into English of the other spoken/signed language (which appear in a different colour in the subtitles)

4) English subtitles including subtitles of the translations from other spoken languages plus BSL interpretation throughout.

The videos last around 8 minutes each and are to be used alongside the ' Best Practices for AMHPs and Interpreters working together ' guidance

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Four videos (BSL, Dutch, Hindi and Kurdish) simulating various phases of interview stage of interpreted Mental Health Act assessments (MHAAs) are available to view/download.

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8min video from Leeds Teaching Hospitals NHS Trust

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Although old, this is a maternity-specific example and shows some of the best practice points in action.