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From: Nguyenha@gmail.con

To: Kyduyen@gmail.com

Subject: Regarding the guarantee policy of Apple Iphone

Dear Duyen,

I am interested in receiving email from you. You are going to buy a new Apple Iphone and you want to know the guarantee policy of it.

Firstly, the type of Apple iPhone is electrical and it has a limited warranty. According to this warranty, the manufacturer offers a 2-year warranty on this product and offers a 30-day return period.

Secondly, the defects warranted cover manufacturing defects in material and workmanship. Besides that, the warranty will not cover defects caused by accidents, misuse, abuse, improper maintenance, unauthorized repairs, or if the device is lost or stolen.

Thirdly, if you want to warrant your phone, you must be the original owner or have the original purchase receipt. You can get the product warranted through AppleCare.

Finally, if your warranty has expired or been lost, your phone will not be covered by the warranty. It can be repaired for a reasonable rate.

That is all the information about the guarantee policy of the Apple iPhone. Don't hesitate to contact me if you need further information."

I look forward to hearing from you!

Your sincerely

Ha

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From:helen.Smith@gmail.com

To:John.greencorp@gmail.com

Subject: A plan for team building event

Dear John,

I am writing to inform you that we are going to have a team building event on next Monday so I have some ideas about this corporate event.

Firstly, I think our company should organize it in – house because some reasons: first, we want to make sure everything is the thing we want. Beside, we can save money for our company. Moreover, company’s employees have skills and experiences to organize it and this is the chance for everyone to work together for better connection.

Secondly, the function of event is to give some networking opportunities for all staffs and managers to work better and connect everybody in company. Therefore, the participants should include managers and employees in company.

Thirdly, I think ideal venue is the beach resort to organize outdoor activities – very important for this kind of event and we have the budget for it. So Nha Trang beach is the best choice.

Finally, we will organize this event about 2-3 days to have enough time for everyone relax. There are many activities organized at team – building event. During the day, we are going to race the boat, play some competing games and at night we can gather to set up campfires, dance and eat BBQ together.

I hope that our team - building will be successful.

I look forward to hearing from you!

Your sincerely,

Ha

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From: nguyenha@gmail.com

To: kyduyen@gmail.com

Subject: Vietnam Airlines’s corporate culture

Dear Duyen,

Thanks for your email, it was great to hear from you. You are going to apply in Vietnam Airlines company and you want to know about Vietnam Airline's corporate culture. It has visible and invisible component

The first, I will mention to visible component. It includes logo, dress code and slogan. About logo, it looks very simple with a golden lotus in the center of the blue background with the name Vietnam Airlines under the flower. It represents youth, desire, passion and dynamism. Besides, I’m very impressed with dress code. The man wear shirt and black trouser with a tie. The women wear white shirt and black skirt. It look very formal. Moreover, one of factors that make up reputation of Vietnam airline is slogan. It is “Reach further” which is meaningful, short and easy to remember.

The next, I will share information about invisible component of Vietnam airlines. One of the missions is provide aviation services with international quality standard to meet the increasing needs of customers. It vision is .maintain the position as the best Airline of Vietnam and become 3rd best airline in Southwest Asia region and one of the best airline in the world. About ceremonies, its culture event is The cultural space event “Vietnam Airlines- Spring Take-off” on January 27th - 28th that brings a taste of the Tet - Lunar New Year Festival - in the old days via cultural activities that deeply portray Vietnamese cultural identity. Its special policies is quality policy: commit to provide customers with best services and enhance the quality of service products towards meeting requirements and satisfying customers’ expectations and training policy: all employees have opportunities to join the professional training programs concerning job requirements and fully funded.

The last, Vietnam airlines provides a lot of company benefits for their employees, such as: high salary, team building, paid holiday,… and I think it is a good environment to work.

I look forward to hearing from you!

Your sincerely,

Ha

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From: nguyenhaabccompany@gmail.com

To: kyduyenabccompany@gmail.com

Subject: Exploring Principled Negotiation

Dear Ky Duyen,

I am writing to share you the type of negotiating I like the most.

Each negotiator has different negotiating styles and negotiation skills. As far as I know, there are 3 types of negotiating styles: hard, soft and principled style. Among them, the negotiating style that I like the most is the principled style.

This negotiating style focuses on the interest of parties and emphasizes conflict management and resolution. The objective of this style is to reach a win-win agreement. Negotiators should look for new solutions to the problem that will allow both parties to win.

Principled style can reach a favorable outcome for both parties while maintaining good relationships, and this is an advantage of this style.However, a weakness of this style is that it is not useful in all situations. This negotiating style will be not used if the bargaining position is irrelevant. Therefore, the principed style  is not often used in business negotiations.

I belive principled negotiators tend to identify common interests and find creative solutions. Moreover, a principled negotiator has a tendency to discuss a fair criterion. For me, it is the best style to negotiate.

That is all the information about the principle negotiation as I think. Don't hesitate to contact me if you need further information.

I look forward to hearing from you!

Best regard,

Nguyen Ha

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From: nguyenha@gmail.com

To: kyduyen@gmail.com

Subject: Thinking of you & a handy bank account!

Hi Ky Duyen,

I am witting to give you some advices on choosing the right bank account.

I think a checking account is suitable for you because of some reasons. Firstly, you are a university student, you need financial support from your parents and with a checking account, your parents can easily send you money without giving it to an intermediary. In addition, this type of account is convenient and easy to use.

The main users of this account are students, office workers or teachers because they need an  account to easily transact whenever they  need.

Your purpose when you open this account is to pay for tuition fees, food, accommodation and other living expenses every month.

Opening this account is pretty simple. It requires users must be above 18 years old and have an identification. I need 60,000VND to pay the annual fee but this account doesn't require minimum balance.

There are some advantages of this bank account such as you can deposit and withdraw money whenever you need, you can also make purchases and transactions without using cash and this account is connected to your debit card.

However, it has many disadvantages that I don't like. You are at risk of hacking my account and you may lose money.

In conclusion,  checking account is the most suitablefor you.

I look forward to hearing from you!

Love,

Nguyen Ha

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https://drive.google.com/drive/folders/1Lxu8vny_wXp5gm-lLOe1InSywJ7GmiSr

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https://drive.google.com/drive/folders/1-7l3Qw1XP3lUbTbvX6DenwVnfW6n7qyB

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From: nguyenha@gmail.com

To: kyduyen@gmail.com

Subject: an invesment option

Dear Duyen

I am writing to inform you that I have just won 3 billion VND from the lottery so I want to tell you about an investment option that I would like to invest that money in and I hope you will give some advices.

Now, I am interested in real estate because I think it is suitable for me and for my budget. As i researched, it has 2 features. The first, property including land and buildings on it, as well as the natural resources the land . The next, real estate can be grouped into three broad catogies based on its used: residential, commercial and industrial.

There are some benefits of this type of investment. Firstly, it will helps me earn steady flow of cash inform of rental income. Secondly, it provide investor with long-tearm financial sercurity. Thirdly, the value of property will be worth for the long run. Moreover, rental income and property value may increase significantly. Finally, it will become your own boss, control over your investment, risks returns. Besides benefits, there are some risks what I can face when investing in real estate. It will be difficult to sell if the location inconvernient, such as: suburb, rural areas,… and it will take a long time to get the money back. Moreover, I can ought to deal with costly repairs and maintance. Therefore, I need to have advices from you.

I look forward to hearing from you!

Your sincerely

Ha

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Nguyen Thi Ha

Address: Minh Khai, Bac Tu Liêm, Hanoi

Phone: 0987654321

Email: nguyenthiha123@gmail.com

Hiring Manager

PwC Viet Nam

Tòa nhà Keangnam, Phạm Hùng, Hà Nội

Dear Hiring Manager,

I am writing to apply for the Accountant position at PwC Viet Nam. I am excited about this opportunity because I want to work in a professional environment that matches my skills and education.

My name is Nguyen Thi Ha, and I am about to graduate with a degree in Accounting from Hanoi University of Industry. During my studies, I learned about financial statements, tax regulations, and accounting principles. I am also familiar with accounting software such as Excel, and MISA. I had an internship at an accounting firm, where I worked with financial reports, tax filing, and data analysis. I am detail-oriented, good at working under pressure, and have strong analytical skills, which are important in accounting.

I admire PwC Viet Nam for its strong reputation and professional work in accounting and auditing. I believe my knowledge and experience can contribute to the company’s success. At the same time, I hope to develop my skills and grow within a dynamic and supportive team.

I would love the opportunity to discuss my application further. I am available for an interview at your convenience and can be contacted at nguyenthiha123@gmail.com or 0987654321.

Thank you for your time and consideration.

Sincerely,

Nguyen Thi Ha

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From: Nguyenha@gmail.con

To: Kyduyen@gmail.com

Subject: experience in last job interview

Dear Duyen,

I hope you're doing well! I wanted to share my experience from my latest job interview with you.

Last week, I applied for the position of an accounting assistant at ABC company and after 3 days sending applicant form, I were called for an interview. My interviewer was Lien – a chief accountant. At first, she asked me about personal information . Then, she wanted me to talk about education background. After that, she required me to tell about work experience, strenghs and weeknesses . The part I like most in the interview is good answers of me. The thing I did well in the interview is that I answered the questions about my strenghs. Since I carefully prepared the same questions before the interview, I answered them quite well. I was happy when the interviewer said that she was very impressed by my answers. Despite my careful preparation, I did some mistakes in the interview. I didn’t research information about company background so I failed when she asked me about the headquater and founder of company. I think I need to prepair better in the next time. Although I was not offered the job, I gained valuable experience from this job interview.

How about you? Have you had any recent interviews?

I look forward to hearing from you!

Your sincerely

Ha