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Vince - Middle-aged Office Staff (Mid-50s) [3] 

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Vince - Middle-aged Office Staff (Mid-50s) [3] 

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What's the internal control to prevent other non-PG users from entering PG cabin throughout the day? Warning or Fine them? By implementing this initiative, will there be an increase in train fare for SMRT to recoup their investments? If yes, increase by how much?

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Vince - Middle-aged Office Staff (Mid-50s) [3] 

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Vince - Middle-aged Office Staff (Mid-50s) [3] 

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Increase train frequency despite relatively short train frequency during peak period. Can consider applying concept to entire train cabins for all PG users, but allocate timings for PG users during the two peak periods (AM and PM peaks) i.e PG train arrive in every 15mins interval between 6am to 10am and 4.30pm to 8.30pm, so in this case it can ensure better train usage efficiency where more PG users are gathered at each station then one PG train would fetch them all, to prevent space/seats wastage/being empty. While concurrently, non-PG users can continue "squeezing" in all the train cabins during these periods as per like normal days, without making to have drastic change in their daily lifestyle/routine.

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Vince - Middle-aged Office Staff (Mid-50s) [3] 

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Vince - Middle-aged Office Staff (Mid-50s) [3] 

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At present time he is still a working individual, the blockout of entire cabin for whole day creates inconveniences especially during peak period when they going to work. More squeezing in the other cabins while that particular cabin may be empty or have lots of space (but cant go in and seat), the daily lifestyle and routine are affected as he would need to wake up earlier to board train that's not so crowded (i.e 6am) or even if crowded, he got time to wait for following trains that are not overpacked and still get to office by 8am. Could also consider using other bright colours (i.e bright yellow) instead of red, as red may signify danger or anger, which may cause wrong message to be delivered to passengers.

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Vince - Middle-aged Office Staff (Mid-50s) [3] Purpose of Testing Outside PG Grp Users : Understand their sentiments on how they view this initiative 

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Vince - Middle-aged Office Staff (Mid-50s) [3] Purpose of Testing Outside PG Grp Users : Understand their sentiments on how they view this initiative 

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Great initiative for those people who are in need of seats, this would be able to help him in few years time when he reaches the elderly stage. Clear distinction in the colour to help him differentiate which cabin to avoid going into to avoid awkwardness/embarrassment. Cushion seats creates comfort so PG users wont have butt/back pain from seating too long from long journey. Additional seats shown we have attempted to space-optimise and allow more seating for PG users. Great consideration on choosing which cabin to utilize (i.e cabin nearing to the lift) as PG users mostly uses lift to get to train platform instead of stairs/escalators. Overall satisfied with the concept, from a perspective of potential elderly.

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Noted that no standing allowed, but if two parents accompany the kid into the PG cabin and say PG cabin is almost full/already full, can the parents stand instead? (cuz priority is given for PG users to have seats right?) Will they get chased out or face any legal consequences?

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Could consider inputting some seats for parents, where the kid seats on PG seat (as they are PG user), then the parent(s) have a seat beside then can take care of kids and ensure kids dont move around, lest they fall down after they start running around.

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Interviewee is overall pleased with concept, no dislikes mentioned despite many confirmations raised.

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Great concept! Children can seat on parent's lap and parents able to hold barang barang in their hands with ease knowing their kids are safe and not moving around. Safety factor achieved where they wont fall and hurt themselves. Overall pleased with the concept! Bright colours and indicators to indicate PG cabin so dont need second guess which cabin to enter, can quickly enter cabin and settle down kids ASAP before train starts moving. Great effort of adding cushion to ensure comfort throughout the travelling experience. More seats in the middle, created so space efficiency is better met and more seating is possible for people in need and minimise chance where PG cabin is packed and avoid causing PG user having to wait next train to come.

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Interviewee did not state any improvements

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This means that the rest of the population who are not priority groups still have to squeeze into the crowd.

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It shows care and concern for those who really need the seat. The added features such as cushioned seats provides comfort to these people.

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How will people know that I am pregnant during my early stages?

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Stated that armrests could be placed in the middle seats for added safety

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Interviewee has no dislikes

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This extra space provided will encourage her to use public transport instead of Grab. This whole day plan is beneficial for all priority groups and myself. Moreover, the colour specifications helps non-priority groups to notice that the cabin is reserved and that they should go to the other cabins.

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It is still not practical, reserving a whole cabin for PG users during peak period.
The rest has to squeeze into other cabins, even though both PG users and normal commuters are paying for the same fare.

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68 year old elderly
It is good.
-It shows respect for elderly, and this extra space(cabin)encourages them to use the public transport.

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I like the solution better now that is whole day, since I can go to the market whenever I want.

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interviewee did not state any improvements

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maybe can add more poles around so that the priority user can hold on to it for balance to ensure safety when alighting from train.

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interviewee did not state any improvements

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interviewee did not state any dislikes

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interviewee did not state any dislikes

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although can easily wait for next train to arrive, the next train still might be too crowded for me to enter, since many working adults will also wait for next train to arrive. might be even more crowded at platforms. might get late for work.

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Will there be a change in the train fares especially with specialized cabins and added cushion seats?

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Elderly suggested that for the seats that's facing back to back (in the middle one), leave it for elderly/handicapped people that got big "dong-kat"/walking stick so it wont be a hassle.

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Elderly who is on the bigger walking stick would find it inconvenient to find a seat, unless corner seats or the seats (seats facing back to back) is empty, otherwise the other seats, they wont be able to get in with the big "dong-kat". Generally no other dislikes, only this area to consider.

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Extremely satisfied with this plan, especially with added seats and with cushion for comfort, for elderly who travels relatively long distance and have backache. As cabin is coloured red, it allows them to easily identify the cabin they should be boarding and inform non-PG users not to board that cabin. Concept of whole cabin for entire day was to his satisfaction as he can go out anytime he wants, be it for recreational activities or other commitments, well knowing he will be able to have a seat in the train. Great consideration for selecting the second cabin as it tends to be nearer the lift.

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Can I still stay with my family if we are going out together in the other cabins?

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If I have a pram, the extra seats in the middle would block the way for the pram to pass by

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- Since I would have to pick up my child from day care, this solution is useful as I would not have to worry about my child getting lost in the crowd during the peak hours
- The cushioned seats is comfortable because after a long day of work, at least I am able to rest for a while going back home

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is there a way to guarantee that other people from other cabins not come into the reserved cabin? besides the mrt staff

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good idea of helping priority users get a seat, good contribution back to society. singapore becoming an aging population, and should take care of the vulnerable groups. Does not mind having a cabin just for the priority group as can wait for the next train to arrive, since every train comes within a few minutes.

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i do not have to worry about re-scheduling plans to take my kids out as the cabin is reserved whole day

my kids would also have a place to sit for their safety

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the painted red colour on the cabin is distinctive and makes me feel valued and special during the train ride

the cushioned seats will make me feel more relaxed as the current material for the seats are hard and uncomfortable

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I think maybe 1 or 2 wheelchair compartments can be taken away to make way for prams