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NUR SHAREENA BINTI AHMAD SHUKRI (278681)

Bachelor of Operation Management with Honours

Minor: Corporate Communication

Practicum Duration: 6 months

(01/04/2024 - 30/9/2024)

📞: 011-64402623

📧: shareenashukri07@gmail.com

📍 : No 1149, Mukim Lepai, Kampung Hutan Kandis, 05350 Alor Setar, Kedah

🏫: Universiti Utara Malaysia

UUM REPORT SUPERVISOR:

ASSOC. PROF. DR. NORSIAH BINTI HAMI

UUM VISITING SUPERVISOR:

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COMPANY NAME:

99 SPEED MART RETAIL HOLDINGS BERHAD

COMPANY ADDRESS:

LOT PT 2811, JALAN ANGSA, TAMAN BERKELEY, 41150 KLANG, SELANGOR D.E., MALAYSIA

COMPANY SUPERVISOR:

SIR AMMADI IZHAM B. AMMADI ATAN (BRANCH TRAINEER)

MISS SITI NAJWA BT. ZAINUDIN

(ASSISTANT BRANCH MANAGER)

COMPANY NO:

+603 3362 6863

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Supply Chain Management (SCM):

Supply chain management (SCM) involves planning and managing all sourcing, procurement, conversion, and logistics activities on 99 Speedmart businesses. The company believes that an efficient supply chain is crucial to maintaining inventory levels, ensuring product availability, and managing costs effectively.

Store Layout Optimization:

Understanding the principles provides valuable insights into retail management and the importance of thoughtful store design.

Sustainability Practices:

Investigate current sustainability efforts and propose initiatives that could enhance the company’s environmental impact.

Employee Productivity:

Examine staffing levels, training programs, and employee performance metrics. Consider how these factors impact service quality and customer satisfaction.

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Going to warehouse Batu Kawan for getting know the whole explanation about the supervisor as a internship student and assistant branch manager scope of working by Body of Department from 99 Speedmart, Miss Zulaikha.

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On my first day as an internship student, I started at 3236 KH Pokok Sena as a Management Trainer.

Each outlet will have a branch manager and their assistant branch manager who will make sure that every task will be easy to do.

Miss Hanis taught me how to use a cashier scanning system to instruct the price change. Also, how to open a shop, opening, learn if necessary.

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Example of planogram picture at a milk powder bay

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Today, Sir Ammadi my Branch Trainer Manager started the briefing class for his MT(Management Trainer) students before going to the actual outlet that the company gives. He explains the staff schedule and job scope for each position.

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The next day, I learned how to move the damaged and expired or damaged food and non-food items to the designated place to avoid any unwanted issues from the customers.

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Picture shows handheld to scan all items at the outlet

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Goods return is a common call in the outlet referring to expired/damaged goods sent from the supplier. Another type is short supply refers to the total quantity of goods delivered being insufficient because of damaged goods during the delivery process.

At the outlet, I use a handheld tool to scan the item and then print the invoice so that there is evidence in the system that the product has been returned.

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The function of the manager to print a view balance receipt is to check the amount of money in the cashier either in the form of cash or using an e-wallet/credit card from time to time.

Credit and debit cards stand for visa and master card.

AE Bank or Amerika Express calls to wealthy people and is often used in urban areas especially.

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Among the trackings that must be taken during my learning process is the temperature control sheet. It works so that the manager can monitor the freezer in the outlet every 3 hours that are allocated, which are 11 am, 4 pm and 8 pm to maintain the proper temperature to prevent any damage from occurring.

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When faced with the invoice given by the supplier, I need to make an inspection first so that the product is received properly and adequately.

After completing the inspection, I will put a stamp of 6 items on the invoice according to the set sop.

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Public Holiday of Hari Raya Aidilfitri

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After a long break, I have learned how to handle products and different types of stocking methods on the selling floor.

Among the 5 sop steps carried out is that each outlet should display items on the sales shelves according to the company's planogram (Cleanliness, Expired, Price, Planogram, and OOS).

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At the outlet, there is a way for the company to display items that have promotions during the period set by 99 Speedmart. I learned that there are several types of promotions including offer rack, block A / b, Special Block, Standee, Gondola End, Power Wing, Hangsell and at A1 & A2 counters. The superiors will inform the task on the web bulletin.

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Arrange and clean the shelves according to the planogram.

First of all, I need to check the items on the selling floor and in the store room, then check the price code to make sure it's the same. Next, if the product is in the outlet, I have to do an inspection in the store room to ensure that the carton/bundle items are released to the selling floor first, before recording them on the oos checklist.

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Learn about beer (Derga Jaya Outlet)

-I had the opportunity to learn about the DO invoice sent by the warehouse for use by the outlet when filling the amount of beer.

-When the beer stock is at the outlet, the staff must ensure that the beer has been placed on the shelf and in the chiller, then add the total quantity to the tracking file.

-The period of the beer that is expired is 45 days.

-Not all types of beer are available at the View Balance outlet.

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FEFO concept

That is the concept of First Expired First Out which means that if there are goods with free goods (FOC) they must be sold first.

In addition, when I do the spacing of goods on the selling floor, I need to make sure that the goods that are about to expire are in front so that the goods are sold before the end of their sales period.

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I also participate to learn about incident report at my outlet. In daily operations while gaining valuable insights into incident reporting, particularly from a supervisory perspective.

This includes capturing essential details like the time, location, and nature of the incident to ensure accuracy for future reference.

Understanding the supervisor's role in reviewing and validating these reports has highlighted the importance of clear communication and proactive measures in maintaining a safe retail environment.

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Today's task, I need to put a Highlight mark in the box that represents the bay according to the planogram that has been made.

-Tracking expired according to the line. Each row represents a separate product. It should be recorded according to the same date.

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Example technology system at a every each outlet

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Review class at warehouse 99 Speedmart miles friend.

- BOD 99 Speed ​​Mart which is Miss Zulaikha shared about the tasks that need to be done when at the outlet.

- Trying to use the machine to exchange goods and use the terminal to update speedpoints such as bill payments and topups from customers.

- Received a manager's shirt and a new sim card.

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Learning how to use the handheld when there are items that need to be returned to the direct supplier when the product is damaged and expired.

-After that, print the invoice and stamp 6 items as proof of confirmation by the manager or supervisor at the outlet.

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My resting day

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Every Monday, I will check the amount of rice on the selling floor and also in the store room. This is done so that there is evidence of tracking taken to prevent any issues that may occur when the rice merchandise company or the area manager will check the rice tracking.

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I was assigned to pack the expired and damaged items so that the manager could separate them in the box according to the designated type.

- Next, I need to check the damaged or expired items that need to be returned to the direct supplier when they come to the outlet.

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When on duty, there was a mistake in choosing prepaid and postpaid types for customers. I learned how to handle void vouchers. The superior must fill out the speedpoint voucher cancellation form, if the voucher is printed incorrectly when making a prepaid mobile topup. Except using for billing payment.

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Manage the store room

- Knowing how to organize items in the roll cage (rc) by category. If placed on the floor, the staff must follow the prescribed storage room order to avoid any accidents and damage to the product.

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Today, I am not feeling well because of fever. I got approval from the manager and BOD to take medical leave (mc) at panel clinic.

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Example of bread jam and mayonnaise bay section

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Upon receiving the Area Manager instructions, each outlet must complete a monthly cleaning task that will be carried out according to the planogram provided.

I have to wash bay jam and mayonnaise as shown in the picture above.

The staff needs to open all the shelves and take pictures after washing as proof of doing the task.

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My resting day

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After completing tracking tasks, sometimes I help other staff fill in empty spaces to place loose items in the store on the selling floor according to the designated bay planogram.

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My responsibilities might focus on learning about property management and a supervisor’s role.

Examples include assisting in daily store operations, such as inventory control, store maintenance, and ensuring the smooth functioning of the outlet. This could involve coordinating with vendors for repairs or supplies, monitoring the cleanliness and safety of the property, and managing minor maintenance tasks.

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Public holiday - Labor Day

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Study each type of direct supplier that comes to the outlet. There are three types of suppliers that are directly related to the outlet, namely daily, weekly, and monthly suppliers.

Each supplier is given a special code to distinguish the data in the handhell ​​system.

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Example of cleaning task for the chiller section

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Among the daily tasks that need to be done is the cleaning task. Today, I cleaned the chiller and made sure the chiller was wiped clean and tidy. Each outlet must ensure that the task is done on that day and must provide proof of doing the task to the Area Manager according to the designated area.

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Organizing a promotion between 99 Speed Mart and Nestle.

Today, I have been communicating with Nestle staff and trying their drink.

Customers who visit our outlet can get a free milo drink as a promotion offered by a Nestle Company truck. Additionally, they advertise a unique chance to enter a lucky draw where a small group of Nestle customers will win extraordinary prizes.

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My resting day

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Started posting training at new outlet.

- Be an assistant to the supervisor in doing tracking work that needs to be recorded and calculated according to the type of tracking required.

- On the first day, I was assigned to count the amount of rice and prepare a frozen planogram that day.

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In the evening, I usually take over the task of looking after the counter to replace other staff who are resting. Therefore, I always make sure that the recycle bags are always neatly arranged in front of the counter to make it easier for the staff to promote to customers more quickly.

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The special task received today is to clean the stationary bay and organize it well.

I carried out this task with two staff, the storekeeper and also the cashier, to shorten the process of completing this task.

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My resting day

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Public holiday - Yang di Pertuan Agong's Birthday

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2024 June Malaysia Yang diPertuan Agong Birthday Holiday Notice ENG 2

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One of my tasks given may involve assisting with changing the bay layout of the store according to a new planogram.

This task, closely related to a supervisor’s responsibilities, would include reorganizing product displays and shelves to align with updated store layouts designed to maximize sales and improve customer flow.

The supervisor helps me to ensure that the new planogram is implemented accurately, following guidelines for product placement, shelf arrangement, and ensuring compliance with company standards.

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The cover works as a supervisor at outlet 99 Speedmart KH Langgar.

I assist in various tasks such as inventory management, customer service, and maintaining store cleanliness. This hands-on experience allows me to understand the operational dynamics of a retail environment.

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The next day, I was assigned to prepare and rearrange the offer rack (OR 1) according to the set date.

Rack offers include companies that pay more to 99 Speed ​​​​​​​​Mart to get customers more easily because of the high appeal when customers see rack offers when they just enter the front of the outlet.

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Helping my manager to complete the task of cleaning the vegetable rack.

In the process of cleaning the vegetable bay, I have to darken and take pictures as proof of the task being done.

Then, put the vegetables back as usual like the outlet planogram.

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My resting day

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When there is a price reduction in the outlet, the staff should place a promotional card on each of the selected products to make it easier for customers to choose and know about the promotion being carried out.

In addition, the selection of the appropriate color, which is yellow, can attract the attention of customers more clearly.

After completing the assignment, I was required to take pictures of each product involved.

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I focus on fulfilling products on the selling floor while learning about inventory control related to supervisory roles.

My responsibilities include restocking shelves and ensuring that products are displayed attractively and in an organized manner, which is crucial for maintaining inventory accuracy.

I observe how supervisors monitor stock levels, manage replenishment schedules, and address discrepancies between physical stock and inventory records

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My supervisor ensures that the tracking list file is complete and accurate, which is vital for effective inventory management related to supervisory roles. My tasks involve regularly updating the tracking list to reflect current stock levels, documenting any discrepancies, and coordinating with team members to verify product availability.

As example, my task is checking the tracking task and always updating into a group who have a area manager. The tasks given mostly focused on premium products as a milk powder.

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Checking the declaration form for price control of local goods (KPDNKK) such as sugar, oil, flour, rice.

This is strongly emphasized by the company to comply with the instructions from the company (KPDNKK).

For example, every evening, the supervisor is required to count and record some of the quantities that have been sold in order to be able to provide the actual amount to avoid any misunderstandings that may occur between staff and customers in the outlet.

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While working at the Langgar outlet, Sir Mirul taught me about the Monthly stocks return approval form which is a form to the Body Operation Department (BOD) to be returned to the warehouse.

This is why there are too many products at the outlet that are feared to be damaged/expired due to reduced demand. After that, staff must follow the instructions of the Area Manager. Among them, the manager can Request 1 paper form containing only 10 items.

If approved, the outlet can make a return. Code/shop name, return date, reference code, remarks: Approved

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Today, I learned to make a black out report if there is an issue of loss of electricity, lost card or PC system there is any problem in the process of buying and selling at the outlet counter.

Managers and supervisors must first report to the Area Manager to take further action.

Record working hours if the branch experiences problems or damage and need to send the original form to the Area Manager every 24th of the month.

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My resting day

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I play a crucial role in managing the cleanliness and tidiness of both the selling floor and the storeroom.

My responsibilities include regularly organizing products, ensuring that shelves are well-stocked and free from clutter, and maintaining a clean shopping environment for customers.

In the storeroom, I help arrange inventory systematically to facilitate easy access and efficient stock management.

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I have gained valuable knowledge about various payment methods, including credit and debit cards, e-payments, vouchers, and PP cards.

I assist customers in processing transactions smoothly, ensuring they understand how to use these payment options effectively.

This includes guiding them through the steps for card payments and e-voucher redemptions while addressing any questions or concerns they may have.

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Learn how to manage transactions related to Goods Return and Goods Reject by using the Supervisor ID card.

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Completing the special task, which is the toothbrush Standee with other staff.

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Example tracking of Nescafe, Milo and Chocolates

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Completing the list of tracking documents.

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Completing the direct supplier invoices.

Every day, in the evening. I will compile and store the actual invoice in the warehouse bag. Then a copy of the invoice is kept in the book so that it is easy to check if any product issues occur between the staff and the supplier.

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My resting day

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Learn to close the outlet at night

Step-by-step closing the counter, counting money, scanning documents, counting cigarettes, changing counter money, and hiding money in different bays.

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After the truck from the warehouse arrived at the outlet, the manager taught me how to receive the goods from the warehouse truck. When the storekeeper dropped the roll cage from the truck, I was taught to check each box of goods that arrived to be balanced with the received warehouse invoice.

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Knowing how to prepare bulk orders from customers. The manager should inform the Area Manager directly first. I tried to record the customer's information using the Order Form and send it to the warehouse.

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Example products of roasted peanut chunk and sardine. 

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Looking for items that are close to their expiration date and have expired. The items are collected in the store to prevent any issues from selling to customers.

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When the storekeeper puts loose items in the outlet, I separate and organize them according to products and bay groups like a planogram. This is so that the manager can calculate the stock more quickly.

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Once a week, I will count the total quantity of rice in the selling floor and store room. However, not all rice should be recorded in quantity but only selected ones.

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Using the terminal as a tool to manage customer bills.

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While working at the Langgar outlet as a supervisor, I helped the staff to pack and rearrange the product items that would be placed on the Offer Rack (OR) when there was a promotion for the product.

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Communicate with the service provider who do a cleaning to the air conditioner and eco breeze at the outlet. Both parties need to give a signature and I will put a 6-point stamp as proof of service done to the company.

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My resting day

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Handle merchandisers who come as agents from the company's company, when they come to the outlet to check the total quantity of their products available in the outlet.

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Knowing all types of direct order invoice categories. These are vegetable invoices, premium item invoices, main item invoices, and loose item invoices.

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Record the number of products that have free-of-charge (FOC) items in the FOC form every day.

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Adding items according to the designated bay

-Separate items that are close to their expiration date

- Separating spoiled vegetables

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Today, I learned about handheld which are divided into 3 categories.

Damaged- food that is damaged or not food.

Expired - expired item

Approved - used for memo return/monthly return approved/cigarettes

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Next, learn how to return warehouse items. Firstly, I have to use a handheld. Packing items that have almost expired within 45 days. The same product cannot exceed 6 quantities.

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My resting day

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Public Holiday of Eid Al- Adha Mubarak

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I got medical leave because of stomach ache.

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The area manager instructed all outlets to clean the back room of the chiller so that the outlet looks cleaner and neater. I worked with all the other staff to clean the chiller.

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I helped the storekeeper to rearrange the mineral bottles that fell due to the imbalance that occurred due to the frequent rain that entered the store.

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Using the bulletin provided by HQ Speed Mart, to check the promotion block that will be carried out according to the set effective date.

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Completing the special task given to tidy up the front of the counter.

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My resting day

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Internal audit stock take list 2024.

Start the task by listing the total quantity of goods in the store and on the selling floor according to the list set by the Inventory Audit.

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Checking the total quantity of products containing the difference after the calculation by Speed Mart's IA stock take on that day.

As an intern, I am honored to have the experience of participating in the stocktake task as well as gaining new knowledge while in the retail business.

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At the end of the month, I usually collect tracking files to ensure that all parts are completed without leaving any gaps to facilitate the work of supervisors and managers to check again if there are any urgent tasks performed by the Area Manager.

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According to the memo, we are collecting the items as a market return required by the warehouse.

Market return refers to the overall financial performance and profitability generated from the company's operations, particularly its market share and growth potential.

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As an internship student, I have to wear a lanyard wherever I am, this is to prevent any case of theft and to make it easier for me to go in and out by using the card as an employee ID.

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My resting day

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Public Holiday of The Yang Di-Pertuan Agong's birthday.

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Examples from the picture : Copying the details of the supplier.

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As an assistant supervisor, I check emails and memos and ensure all tracking is completed before closing time.

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After getting instructions from the memo. I changed the items in the bay according to the new arrangement which is divided into 2 parts. That is, blue is a change that needs to be changed while red is a new product that entered Speed ​​Mart.

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When I was at the Pinang Jaya outlet, I was assigned to ensure that the safety poster on the door was in a new and tidy condition. This is to encourage staff to be more alert and comply with all instructions when at the outlet.