# data[].attributes.headline
Statement 1 : "I'm finally a Senior CA! I did it!"

# data[].attributes.subject
Statement 1 : "I'm finally a Senior CA! I did it!"

# data[].attributes.body
Congratulations! I am for you

# data[].attributes.headline
Statement 2 - "She just yelled at me!  It's not my fault she's late for her appointment!"

# data[].attributes.subject
Statement 2 - "She just yelled at me!  It's not my fault she's late for her appointment!"

# data[].attributes.body
Aggrieved

# data[].attributes.body
Is not your fault. Do you want me to speak to her?

# data[].attributes.headline
Statement 1 : "I'm finally a Senior CA! I did it!"

# data[].attributes.subject
Statement 1 : "I'm finally a Senior CA! I did it!"

# data[].attributes.headline
Statement 3 : "Yay, my leave has been approved!"

# data[].attributes.subject
Statement 3 : "Yay, my leave has been approved!"

# data[].attributes.body
Joyful, excited

# data[].attributes.body
enjoy your well deserved rest!

# data[].attributes.headline
Statement 4 : "Why can't she just share the information?!"

# data[].attributes.subject
Statement 4 : "Why can't she just share the information?!"

# data[].attributes.headline
Statement 1 : "I'm finally a Senior CA! I did it!"

# data[].attributes.subject
Statement 1 : "I'm finally a Senior CA! I did it!"

# data[].attributes.headline
Statement 1 : "I'm finally a Senior CA! I did it!"

# data[].attributes.subject
Statement 1 : "I'm finally a Senior CA! I did it!"

# data[].attributes.body
fulfillment; achievement

# data[].attributes.body
Victory. I did it! Happy and excitement.

# data[].attributes.body
Excited and happy

# data[].attributes.body
Congratulations! Would you want to share the good news?

# data[].attributes.body
Congrates her and praise her

# data[].attributes.body
Congratulations! Let's go and celebrate :)

# data[].attributes.headline
Statement 2 - "She just yelled at me!  It's not my fault she's late for her appointment!"

# data[].attributes.subject
Statement 2 - "She just yelled at me!  It's not my fault she's late for her appointment!"

# data[].attributes.headline
Statement 2 - "She just yelled at me!  It's not my fault she's late for her appointment!"

# data[].attributes.subject
Statement 2 - "She just yelled at me!  It's not my fault she's late for her appointment!"

# data[].attributes.headline
Statement 2 - "She just yelled at me!  It's not my fault she's late for her appointment!"

# data[].attributes.subject
Statement 2 - "She just yelled at me!  It's not my fault she's late for her appointment!"

# data[].attributes.body
ok, don't take it to heart. Let try to understand the situation first

# data[].attributes.body
annoyed, unjust

# data[].attributes.body
Anger, frustration

# data[].attributes.body
Frustration

# data[].attributes.body
I understand that you're feeling frustrated now. Shall we take a minute to calm down first and then when you're ready, you can share with me what actually has happened? And maybe we shall talk to the other person and find out what happened on her end as well before we come to a collective agreement/solution?

# data[].attributes.body
Acknowledge your own emotions.

Keep calm.

Try to understand of another person's perspective.

# data[].attributes.headline
Statement 3 : "Yay, my leave has been approved!"

# data[].attributes.subject
Statement 3 : "Yay, my leave has been approved!"

# data[].attributes.headline
Statement 3 : "Yay, my leave has been approved!"

# data[].attributes.subject
Statement 3 : "Yay, my leave has been approved!"

# data[].attributes.headline
Statement 3 : "Yay, my leave has been approved!"

# data[].attributes.subject
Statement 3 : "Yay, my leave has been approved!"

# data[].attributes.body
excited, happy, relieved

# data[].attributes.body
Happy and relieved

# data[].attributes.body
Joy, excitement

# data[].attributes.body
great! where are you planning to go?!

# data[].attributes.body
"It's great that you are finally able to take a break from work!"

# data[].attributes.body
Have a good holiday! take the time to rest and relax

# data[].attributes.headline
Statement 4 : "Why can't she just share the information?!"

# data[].attributes.subject
Statement 4 : "Why can't she just share the information?!"

# data[].attributes.headline
Statement 4 : "Why can't she just share the information?!"

# data[].attributes.subject
Statement 4 : "Why can't she just share the information?!"

# data[].attributes.headline
Statement 4 : "Why can't she just share the information?!"

# data[].attributes.subject
Statement 4 : "Why can't she just share the information?!"

# data[].attributes.body
pissed; frustrated; disappointed;

# data[].attributes.body
Upset, angry and frustrated

# data[].attributes.body
Annoyed….. frustrated. Helpless. But will also wonder what’s stopping her

# data[].attributes.body
prompt her to speak, but will check first whether she is comfortable. Will also check her prefer mode of communication

# data[].attributes.body
Why would you think she did not share information to you?

Maybe you want to clarify with her why information was not shared?

# data[].attributes.body
I noticed from what you said that you are upset that that she was not sharing the in information with you. Would you like to share with me? Pause and listen if the person wants to share.

After the person share emotions, can ask the person to analyse and think what made her upset or what information that was not shared. KIV clarify with the person

# data[].attributes.body
Do you really need the information from her?

# data[].attributes.body
I noticed from what you said that you are upset that that she was not sharing the in information with you. Would you like to share with me?