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Welcome to the RAF Benevolent Fund website. We offer a range of support to serving members of the RAF and their families and to veterans, which includes financial, housing, relationship, and emotional support.

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The next Gunner history webinar will be held on Tue 18th May 21 at 1930 hrs. If you wish to book a place, please contact the Society's Secretary, Lt Col Dick Clayton, details below 👇 https://t.co/EO4rAycLKo

The next Gunner history webinar will be held on Tue 18th May 21 at 1930 hrs. If you wish to book a place, please contact the Society's Secretary, Lt Col Dick Clayton, details below 👇 https://t.co/EO4rAycLKo

🥁🥁🥁The winning numbers are ........ ⭐️ 9 8 8 3 8 9 ⭐️ The Gunner Lottery had FIVE winners at the weekend. Thank you very much for continuing to support your Charity. Find out more on how to join the weekly lottery 👉 https://t.co/dxOZ8M8Dsx #RACF

Stay updated, subscribe to our Newsletter!

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Accessibility Page navigation Page slider The next Gunner history webinar will be held on Tue 18th May 21 at 1930 hrs. If you wish to book a place, please contact the Society's Secretary, Lt Col Dick Clayton, details below 👇 https://t.co/EO4rAycLKo The next Gunner history webinar will be held on Tue 18th May 21 at 1930 hrs.

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What is Gunner Unity Lottery?

Unity is a lottery with a difference. Every week you have the chance to win the £25,000 jackpot, plus many other fantastic cash prizes, and at the same time you're helping us to raise funds to support our work. The more people that play the more valuable funds we receive. For every £1 entry - at least 50p comes directly to us as profit.

In 2020, £9,848 was paid into the Royal Artillery lottery. From this, Gunner charities received 50%, with Unity Lottery retaining 18% as a contribution to the prize fund and 32% for their expenses. The £4,924 received by the Gunner charities is used to help fund our support to the serving regiments, our veterans and their families.

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Unity is a lottery with a difference. Every week you have the chance to win the £25,000 jackpot, plus many other fantastic cash prizes, and at the same time you're helping us to raise funds to support our work. The more people that play the more valuable funds we receive.

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RLC Foundation - Career Help for RLC Personnel

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For information on free learning opportunities during this time, please see the CPD page .

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Welcome To The RAMC Association Website

The RAMC Association Website is an important vehicle for not just communicating within and around the Association and its Members but to inform, educate and entertain everybody, the world at large, on the RAMC's contribution to Army life, to its Members, former Members, families and friends. It is there to do this for Regular and Reserve in equal measure.
So this website is now in a process of revision and re-emphasis on the core reasons for the RAMC Association's existence:

Maintaining contact

Fostering esprit de corps and comradeship

Protecting and preserving customs, deeds, traditions and heritage

Informing on history and role

Commemoration and remembrance of those who died on active service

Assistance in access to welfare and relief for those in need

We are a social organization that encourages interaction around our wider family. If you are already a Member please use the site as a resource. If you are seeking information about the RAMC, its Charity and us read on. If you wish to join us through one of our local Branches there is a web page to help you do that.

Thank you for landing on this page.

Chairman RAMC Association
Brigadier Alistair Macmillan DL

nike dunk high black leather chair for sale | Nike

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The RAMC Association Website is an important vehicle for not just communicating within and around the Association and its Members but to inform, educate and entertain everybody, the world at large, on the RAMC's contribution to Army life, to its Members, former Members, families and friends.

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Army Benevolent Fund

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© 2021 The Royal Naval Benevolent Trust. All rights reserved. Registered Charity Number 206243.

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RMA - The Royal Marines Charity recently funded a ski-therapy trip to Chamonix, France. The aim of the project is to continue the recovery of wounded, injured or sick Royal Marines in a challenging environment, participating in various snow sports, to learn or develop their skiing or boarding to assist their recovery, with the guidance of expert instructors.

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RMA - The Royal Marines Charity recently funded a ski-therapy trip to Chamonix, France. The aim of the project is to continue the recovery of wounded, injured or sick Royal Marines in a challenging environment, participating in various snow sports, to learn or develop their skiing or boarding to assist their recovery, with the guidance of expert instructors.

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Army Families Federation - Supporting Army families worldwide

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Welcome to the Army Families Federation (AFF) website. AFF supports British Army families wherever they are in the world.

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Driving Change

We value you, your contribution and your opinions.

We take your feedback to those in positions of power - the Chain of Command, Government Ministers, other Government departments, local authorities and civilian service providers and it informs policy and decision making.

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Naval Families Federation | Royal Navy & Royal Marine Charity

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The NFF exists to give all current serving Royal Navy and Royal Marines personnel and their families the information they need.

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We receive over 2,000 requests for help each year. Help us to keep supporting our beneficiaries, for life. Serving in the Royal Navy or Royal Marines represents an enduring commitment to protecting our island nation. This commitment is not without sacrifice.

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The Forces Additional Needs and Disability Forum has published its Winter Newsletter for 2023. What is in the FANDF Winter Edition? In it you will find: Recommendations for useful media Shared experience of a 'New More information

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Information, advice and guidance on: Housing Money Healthcare Employment & Training Education & Childcare Families Overseas Deployment How we can help See how we have

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If you live in Devon, you can apply here for a place in a mainstream state primary or secondary school.

If your child lives in another local authority area - including Plymouth City Council or Torbay Council - contact them for information about how to apply.

Your child must be in full-time education at the beginning of the term following his or her fifth birthday. This would be at a school unless you decide to educate at home, in which case you should contact us on 0345 155 1019 for further advice. Find out more about why you should apply for a school place.

If it is a nursery or pre-school place you require, please see our information at Admissions to nursery places and foundation stage units in schools.

Normal round admissions - when children start at a school at the earliest possible time for that school or (for schools which provide education all-through from reception to year 11) who transfer at the start of year 7.

In-year admissions - when children start at a school at any time other than the normal round. An example would be if you are moving house and would like your child to change schools.

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School admissions - Education and Families

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If you live in Devon, you can apply here for a place in a mainstream state primary or secondary school. If your child lives in another local authority area - including Plymouth City Council or Torbay Council - contact them for information about how to apply.

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Schools and Education - Cornwall Council

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Find out about schools and education in Cornwall

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Following a successful EVCP installation pilot in the South East region, we are pleased to inform families that the scheme is now being rolled out nationwide.

Families whose SFA has off-road parking or a dedicated garage within its immediate vicinity will be eligible to have an individual EVCP installed. Those that have registered for an EVCP and whose SFA meet the eligibility criteria, will be contacted by Amey in the coming months to arrange for a survey and installation, where appropriate.

If you have, or are in the process of purchasing, an electric vehicle and have not yet requested a charging point please contact the Helpdesk, NHPHelpdesk@ameydefenceservices.co.uk, to register your interest. There are no costs to families for an EVCP installation, and grant funding cannot be claimed.

Please note, if you install an EVCP without requesting approval, you may incur charges when moving out.

Further detailed guidance on EVCP installations can be found here: Update on the installation of Electric Vehicle Charge Points (EVCP) in SFA (, 9.64KB)

Future Defence Infrastructure Services (FDIS)

For information about the new contracts, who they have been awarded to and to understand what these changes may mean for Service personnel and your families please read the FDIS Accommodation Guidance Note (June 2021) Future Defence Infrastructure Services (FDIS) Accommodation (, 23.5KB).

Project Speed: additional government funding to improve service families accommodation

On 17 July 2020 the Defence Secretary and the Chancellor of the Exchequer jointly announced £200-million of new Government funding to improve accommodation for Service personnel. These exciting improvement works will take place over the next 18 months throughout the UK SFA estate. For details of these improvements and how these works will be carried out please read the Fiscal Stimulus update guidance (October 2020) (, 162KB, 5 pages).

Fiscal funding infographic. DIO Crown Copyright 2020.

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COVID-19 guidance for the MOD Housing Community from 19 July 2021:

The government has issued direction that COVID-19 restrictions in England will be lifted from 19 of July 2021. Devolved administrations are also easing restrictions.

contractors will continue to call in advance of a visit to SFA/SSFA to ensure occupants are not self-isolating

all operatives will wear a face covering whilst working in SFA/SSFA

contractors will continue to sanitise their hands and equipment before entering an SFA/SSFA

social distancing protocols will continue to apply

For more guidance on how we will continue to ensure COVID-19 safe working practices in your homes please refer to COVID-19 guidance for the MOD Housing Community below.

COVID-19 Guidance for the MOD Housing Community July 2021

Overview

The provision of good quality living accommodation for service personnel and their families is an important priority for the Ministry of Defence ( MOD).

The MOD's Defence Infrastructure Organisation ( DIO) manages around 50,000 properties in the UK including planning targeted improvement programmes and planning future requirements. On behalf of the DIO, Amey, manages a comprehensive maintenance service; the allocation of properties; SFA furniture; conducting move in and move out appointments; and the provision of improvements.

Service family accommodation in Buckinghamshire (MOD/Crown Copyright)

The Customer Service Charter is DIO's commitment to Service personnel and their families to provide decent living standards and excellent customer service. We are committed to improving the condition and standard of the Service Family Accommodation ( SFA) estate; sustaining improved levels of maintenance and repair performance; and enhancing customer service.

Entitlement for SFA and SSFA

To be entitled to apply for SFA, service personnel must:

be aged 18 and over

be married or in a civil partnership or who have permanent custody of children

have at least 6 months to serve

SFA is at service personnel's duty station or within a set radius; although you may be eligible to apply for surplus SFA at other locations.

The type of property you are entitled to is usually dependent on your rank for officers and family size for other ranks. When you apply for SFA, Amey Occupancy Services Team will allocate you a property using the preferences you have expressed and based on your entitlement or eligibility, competing requirements, and service agreements.

Full details on entitlement and eligibility for UK SFA and Substitute service family accommodation ( SSFA) are available in:

Full details on entitlement and eligibility for overseas SFA and SSFA are available in:

SFA costs and charges

Charges for service family accommodation ( SFA) for service personnel are set by the Armed Forces Pay Review Body. The current SFA accommodation charges are available on the Defence Intranet.

To access the accommodation charges, copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/defnet/DIO/Documents/SFA-SLA-Accommodation-Charges.pdf

Pay queries

If you have a standard query about your pay in connection with SFA charges, please contact the Amey helpdesk on 0800 707 6000, providing full details (such as your service number) about why you believe that charges have been applied incorrectly so this can be investigated.

CAAS challenges

If you wish to challenge or appeal against your charge as a result of the Combined Accommodation Assessment System ( CAAS) then the correct procedure is set out on the CAAS challenges page on the Defence Intranet.

Full details on 'grade for charge' are available in:

Applying for and allocation of SFA

e-1132 form

If you are entitled, you will need to complete and submit an application for SFA. All service personnel who have access to the Defence Intranet are expected to complete their application online using the e-1132 form. To access the form, copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://e1132.domis-r.r.mil.uk/e1132/

The e-1132 form system allows you to:

track the progress of your application

view available properties that match your entitlement

register your top 3 preferences

book your 'move in' (once an offer for a property has been made and accepted,)

where appropriate book your 'move out' appointment

electronically signing your licence to occupy.

MOD Form 1132

For service personnel who do not have access to the Defence Intranet, a paper version of the MOD Form 1132: application to occupy service family accommodation ( SFA) is available in JSP 464: tri-service accommodation regulations (TSARs) Part 2, Chapter 4. Exceptions to using the online system are normally for personnel who are on operations and do not have access to the Defence Intranet.

Amey Occupancy Services team

If you have an allocations enquiry, the Amey Occupancy Services team at the Amey helpdesk is available Monday to Friday from 8:30am to 3:00pm.

You can call them on Freephone: 0800 707 6000 Select Option 3 (for calls made within the UK, mobile users may incur charges) or using the alternative telephone number: 0151 728 1630

Or you can email the team: occupancyservices@ameydefenceservices.co.uk

For more information about the SFA application process, please visit the Amey website

Substitute accommodation

Once in possession of a Non-availability certificate (NAC) you will be able to advance your e-1132 or E1154 application to the DIO Substitute Accommodation team.

To access the E1154 form, copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/defnet/ DIO/Pages/Substitute-Service-Accommodation.aspx.

For E1154 applications, when all parts have been completed please email your form to DIORDAccn-SubAccn@mod.gov.uk.

Your application will then be sent to the substitute accommodation contractor (Mears Group).

Substitute accommodation contractor

From the 1 April 2016 Mears Group were contracted to provide all substitute accommodation for both substitute service family accommodation ( SSFA) and single service substitute accommodation (SSSA) taking over from the previous contractor (HCR Ltd).

Mears have now taken over the management of all leases from HCR and will provide in occupation management for the whole of the substitute accommodation portfolio including repairs and maintenance.

In occupancy management

Service personnel occupying a substitute accommodation property should now contact Mears for all occupation queries including out of hours emergencies on the following telephone number 0800 032 4547.

The phone line is open Monday to Friday from 8:30 am to 5:00pm (except bank holidays).

Alternatively you can email resident.enquiry@mearsgroup.co.uk

Further information about substitute accommodation (such as temporary accommodation if the required by date is not met, expenses claims and claim form, payment of bills and a frequently asked questions guide) is available on the Defence Intranet.

Service personnel can copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/defnet/ DIO/Pages/Substitute-Service-Accommodation.aspx

Additional needs and disabled requirements for SFA

If you require adaptions to your current SFA property, or your medical requirements have changed and you need some further adaptions to your existing SFA, you will need to contact the Helpdesk who will record your request and ask you to provide a Medical Report and/or Occupational Therapist's report in order to progress your request.

You can read more ​in ​the Tri-Service Accommodation Regulations (TSARs - JSP 464 Volume 1 Part 2 Chapter 6 Annex C​).

Moving in

When you accept an offer of an SFA property you should arrange a 'move in' appointment using the e-1132 system.

At the agreed date and time, Amey Accommodation Officer will meet you at the property and show you around.

They will give you the opportunity to:

familiarise yourself with your new home, its fixtures, fittings and appliances

read electricity/gas meters and measure levels in oil tanks

take possession of the keys

identify who is responsible for any repair or maintenance queries

confirm that there is a valid Gas Safety Certificate in the SFA

complete and sign the move in documentation

You are required to inspect the property to ensure it meets the Move In standard as outlined on the Amey website, signing to agree or otherwise that this standard has been met.

You can give your spouse/civil partner or a service colleague written authority (known as a 'Proxy certificate') to sign the inventory on your behalf if you are unable to attend the 'move in' appointment. Please note that the 'move in' can only take place during normal working hours.

If you are moving from one SFA (not substitute SFA) to another, you have 2 weeks to hand it back, provided you do so within this time you will only be charged for one property. If you exceed this period you may be charged for both properties.

Housing guide

Service personnel and their families moving into SFA should read the guides available on the Amey website, which contains important information about the services offered and the responsibilities of customers.

You will also be provided with a copy of the SFA 14 day observation form at your Move In.

Licence to occupy insurance

The Services Insurance and Investment Advisory Panel (SIIAP) "Services Insurance and Investment Advisory Panel (SIIAP)" website provides details of insurers who can supply this insurance and includes websites and telephone numbers for a range of relevant insurance companies. If you are unable to find relevant information on the websites available, we suggest that you call the insurer using the telephone numbers which are also provided. If you already have Kit insurance with one of these specialist insurers, it may be worth checking if you are already covered, as some insurance policies include Licence to Occupy insurance.

Maintenance and repairs of SFA and SSFA

Amey is responsible for the maintenance of SFA in the United Kingdom.

This comprehensive service is free to occupants, who generally have little responsibility for the maintenance of their SFA - some examples of your responsibilities are listed below, see looking after your SFA.

However, customers are responsible for looking after their property and protecting it from damage, and damage caused may be subject to charges.

Maintenance helpdesk

You are required to report any defects to your SFA in the UK to the Amey Helpdesk, which is open 24 hours, 365 days a year:

Freephone: 0800 707 6000, select Option 1 (for calls made within the UK, mobile users may incur charges). Alternative telephone: 0151 728 1630

You can also talk to someone about maintenance/repairs at one of the Amey customer service centres or visit the Amey website.

SSFA repairs

Mears Group Limited took over the management of SSFA and SSSA on 1 April 2016.

For reporting faults to substitute properties, you can telephone 0800 032 4547 or email repairs.enquiry@mearsgroup.co.uk

The phone line is open Monday to Friday from 8:30 am to 5:00pm (except bank holidays).

Emergency repairs outside office hours including weekends and bank holidays you can telephone Mears Emergency Contact Centre on 0800 032 4547.

Private Finance Initiative housing

The telephone numbers for reporting faults to PFI housing are:

For reporting faults to leased properties, Bulk Lease Hires, (not covered by the Annington Homes Ltd (AHL) sale agreement in 1996), please contact:

Bardney (Nr Coningsby, Lincolnshire)

0800 027 2057

Brecon, includes Honddu Court

0800 988 2433

Brize Norton, includes Carterton/Witney/North Leigh

0800 988 2433

Darlington, includes West Park/Devonshire Court

0800 988 2433

Dover, Whitfield

0800 988 2433

Folkstone

0800 988 2433

Gloucester: includes Tewkesbury, Kingsway, Hucclecote

0800 988 2433

Leeming Bar (North Yorks)

0300 555 5561

Salisbury: includes Amesbury, east Anton, Tidworth, Andover, Saxon Rise, Collingbourne, Archers Gate, Saxon Gate

0800 988 2433

York, Accomb

0800 988 2433

Looking after your SFA

You are responsible for keeping your home in a reasonable condition during the time you occupy SFA, and protecting it from damage. In addition, you need to take care of:

changing domestic fuses and light bulbs

taking precautions to prevent damage to the SFA by fire, frost, the bursting of water pipes and the blocking of drains

clearing any sink or bath blockages

routine testing and cleaning of smoke detectors and carbon monoxide alarms

resetting of electrical trip switches due to faulty bulbs

ensuring that all repairs are reported to the relevant maintenance helpdesk as they occur

Service family accommodation in south west London (MOD/Crown Copyright)

Moving out

Moving home can be a very busy and stressful time, so we want to make your move as easy and stress free for you and your family as possible.

Visit the Amey website for details on moving out of the UK SFA, arranging a pre move out appointment and find out details about the Amey Walk Away Cleaning Scheme.

Move out

Your move out will be attended by a Amey Accommodation Officer who will inspect your SFA to determine if it meets the agreed move out standard.

If the standard is not satisfactory and there are deficiencies or damages that are not considered to be fair wear and tear, or you have failed to clean the property properly, a charge will be raised by the Accommodation Officer and you will be invoiced accordingly.

In this instance an appropriate Joint Personnel Administration (JPA) action will be taken by the Amey Occupancy Services team to cease accommodation charges on that property from the date of your move out.

Removal services

Agility Logistics Limited (Agility) is the MOD approved service provider for removals and is part of the Global Removal Management Services ( GRMS).

Charges for damage and deficiencies for SFA and Substitute SFA recovery from pay

When you move out of UK service family accommodation ( SFA) or substitute service family accommodation ( SSFA), you may be liable for charges for damages or deficiencies that are not classed as fair wear and tear or because you have failed to prepare the property to the correct standard, for example cleanliness.

DIO can take these directly from the pay of serving personnel. Any payments taken depend on the size of the charge and individual monthly income (using MOD guidelines to ensure that deductions do not exceed a set limit of pay).

If you consider that you are not responsible for the charges, or part of them, for example that the damage is the result of fair wear and tear,you are able to dispute the charge raised using the stage 1 disputed charges form '.

Once the stage 1 dispute has been completed and formally closed, should you disagree with the charges raised and stage 1 decision, you may submit a stage 2 dispute to the appropriate DIO Accommodation Manager responsible for the property using the stage 2 disputed charges form.

Full details on moving out of your SFA and recoveries from pay are available in:

Loss of entitlement

For enquiries about loss of entitlement to SFA resulting from retirement, redundancy, discharge or estrangement, please contact the Loss of Entitlement Team by telephoning 01904 418000 or 94510 8000.

Alternatively, you can contact the team by email: diordaccn-loeteam@mod.gov.uk

If you believe that you will lose entitlement to SFA in the future, or find yourself in this situation, advice is available from a variety of sources. As well as the Joint Service Housing Advice Office, other sources of information and advice are: service charities; families federations; housing advice centres; and local authorities.

Customer service centres

There are a number of Amey customer service centres throughout the UK. These offices provide you with the opportunity to discuss any issues about services provided by Amey face-to-face.

To find your nearest local customer service centre either contact the Amey Helpdesk on 0800 707 6000 or visit the Amey website.

SFA compensation scheme

On occasion when those standards are not met in 2 specific activities, MOD will now recognise this by paying compensation, through High Street vouchers only, to offset any inconvenience caused. The SFA compensation scheme specifically covers:

missed appointments

significant defect(s) at move

Full details about the scheme and how to claim are published in the SFA compensation claim fact sheet

Making a complaint/customer services

DIO Accommodation and Amey are focused on providing the best service we can to service personnel and their families. However, sometimes things go wrong so below is guidance about the correct process if you wish to make a complaint.

We also welcome your positive feedback where something has gone right.

Whatever the problem, we will endeavour to sort it out as quickly as possible. We value your feedback and monitor complaints to help us focus on improving our service in those areas.

Compliments

DIO Accommodation value our people and would appreciate your positive feedback. Where our people have gone over and above to assist you, please let us know. We would love to hear your experience so that we can recognise where our job has been done well.

Please email any compliments to: DIOSDCP-Communications@mod.gov.uk.

CAAS challenges

CAAS challenges are handled in 2 stages (and are separate from the SFA complaints process below).

If you wish to challenge or appeal against your charge as a result of the Combined Accommodation Assessment System ( CAAS) then the correct procedure is set out on the CAAS challenges page on the Defence Intranet.

Please note: The Stage 2 complaint form highlighted below cannot be used for CAAS challenges.

SFA complaints

Complaints are handled in 3 stages, with the aim of making sure that the majority can be fully investigated and promptly put right. If you are dissatisfied by the response at any stage, you will be given the opportunity to go to the next stage.

Complaint submission timings

To effectively deal with complaints, it is necessary for them to be considered as close as possible to the date of the matter arising. Therefore, complaints are to be submitted within the timings detailed below. Complaints submitted outside these timings will only be considered if there are clear extenuating circumstances, such as deployments, training etc. Accepting complaints outside of these timings will be assessed on a case-by-case basis.

Stage 1 - Submission within 28 working days of the incident

Stage 2 - Submission within 28 working days from receipt of the Stage 1 response

Stage 3 - Submission within 28 working days from receipt of the Stage 2 response

*If the complaint is related to a culmination of events/matters, then it should be submitted within 28 days of the last event.

Full information about SFA complaints can be found in JSP 464: tri-service accommodation regulations (TSARs) Volume 1, Part 1, Chapter 6

Stage 1

If you are dissatisfied with our service please call the Amey Helpdesk on 0800 707 6000 or visit the Amey website.

Once you have registered a complaint, a Amey customer care manager will contact you, and give you a reference number for your complaint. They will explain how the process works and keep you regularly updated on the progress of your complaint.

If you are not satisfied with the way the complaint is handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a Amey director.

Stage 2

If your complaint has been formally closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team. You can do this in 3 ways:

Interactive form: by completing the stage 2 complaint form, which for security reasons is only available on the MOD Intranet. To access the form, copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/defnet/DIO/Documents/SFA-Stage2-Complaint-Form.pdf.

2.Email: by emailing the DIO Customer Service Team setting out your stage 2 complaint so that you include:

the stage 1 complaint reference number

your name and telephone number

the SFA address relating to your complaint

why you are not happy with the result of your stage 1 complaint

what desired outcome or remedy you are seeking

Any emails not containing all of this information will not be accepted by the Customer Service Team. Please send your email to: diordaccn-stage2noreply@mod.gov.uk

3.Letter: by writing to the DIO Customer Service Team setting out your stage 2 complaint ensuring you include the information highlighted above.

If you make a stage 2 complaint, DIO will have access to your stage 1 complaints details and records, so you do not need to re-submit the full details of your complaint.

DIO will acknowledge it within 3 working days and provide you with a reference number. An investigation will then be carried out, however there is no standard response time due to the need to further investigate complaints that vary in nature and complexity.

Stage 3

If you are not satisfied with the response you receive at stage 1 and stage 2, you can escalate your complaint to the Accommodation Complaints Review Panel by writing to:

Further independent advice

You can also seek independent advice through your:

local service welfare organisations

Unit Welfare Officer

RAF Community Support Officer or Unit Families Officer

Families Federations representatives

HIVE

Alternatively there are civilian organisations such as Citizens Advice Bureau, service charities or housing advice centres who can help.

Downgrading or compensation

Amey and DIO do not have authority to pay compensation or loss of earnings. We may temporarily downgrade accommodation charges where a major loss of amenity has occurred. Permanent downgrading can only be approved by a Board of Officers.

UK SFA Customer Survey

A monthly telephone survey of randomly selected customers is conducted by Opinion Research Service ( ORS) on behalf of the MOD. The aim of the research is to help MOD better understand the views of service personnel and families living in UK service family accommodation ( SFA) and substitute SFA ( SSFA).

Although customers do not have to take part, we encourage them to respond to this short survey as your opinions will be used to measure how DIO is performing and identify ways of making further improvements to the housing service that matter to you. Answers are treated in the strictest confidence and only used for research purposes.

The results of the survey are issued to key DIO accommodation stakeholders on a quarterly basis:DIO accommodation customer satisfaction tracker survey

The Combined accommodation assessment system (CAAS) for service homes

The CAAS for service family accommodation ( SFA) is the method of setting charges in the UK and overseas and replaces the 4 Tier Grading (4TG) System (except Germany). CAAS is a fairer and less subjective system than the 4TG System, and ensures that charges for SFA are set in accordance with modern, nationally recognised standards (utilising the Department of Communities and Local Government Decent Homes Standard. Where charges increase there will be transitional protection that will set a maximum cap for the increase in any single year.

The Combined Accommodation Assessment System ( CAAS) will be updated on 1 October 2020 to bring CAAS charging in Scotland, Northern Ireland and Wales in line with England by introducing a location assessment based on access to local services. This step has been included in policy for England since 2016 and means that all Service Family Accommodation ( SFA) in the UK will be charged using the same measure. This will deliver a fairer application of the UK Location Factor to all SFA across the UK. For more information please visit the Combined Accommodation Assessment System: the new accommodation charging system explained page.

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Following a successful EVCP installation pilot in the South East region, we are pleased to inform families that the scheme is now being rolled out nationwide. Families whose SFA has off-road parking or a dedicated garage within its immediate vicinity will be eligible to have an individual EVCP installed.

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Bullying, Harassment & Discrimination Helpline

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Get help - free, 24/7, confidential mental health text support service

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Feeling anxious, stressed, or need support? Shout is free, confidential and available 24/7. Text SHOUT to 85258 to start a conversation with a trained volunteer.

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This year marks the 80 th anniversaries of momentous battles and turning points of the Second World War.

The D-Day landings on June 6, the largest seaborne invasion in history, marked the start of the liberation of western Europe. Other crucial battles, such as the Battle of Monte Cassino in Italy and the Battles of Kohima and Imphal in India, played vital roles in turning the tide of the war.

The Royal British Legion will mark the service and sacrifice of the armed forces involved in these battles through local events organised by its branches.

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Royal British Legion | Armed Forces Charity

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The Legion is here to help members of the Royal Navy, British Army, Royal Air Force, veterans and their families. And we're not going anywhere.

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Short breaks and holidays for service families | Military families | SSAFA

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Activity breaks for members of the Armed Forces and their families who have a child with a disability and/or an additional need.

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Somewhere to turn when someone dies.

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Until Women & Children are Safe

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What is domestic abuse? We define domestic abuse as an incident or pattern of incidents of controlling, coercive, threatening, degrading and violent behaviour, including sexual violence, in the majo...

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Mankind - Supporting Male Victims of Domestic Abuse

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Mankind - Supporting Male Victims of Domestic Abuse

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Beat Stress Feel Better

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Read Beat Stress Feel Better by Men's Health Forum on Issuu and browse thousands of other publications on our platform. Start here!

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Previously known as the big white wall. Togetherall is a unique mental health service offering an anonymous and safe support community, moderated by professionals and counsellors. Whether you have been referred by the NHS, your college or university, through the armed forces or your organisation, we provide a range of self-guided support through our 24/7 online community and access to dedicated courses, resources and assessments designed to help you set goals and work through them in a safe supportive environment.
https://togetherall.com/en-gb/big-white-wall/

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Togetherall was formerly called Big White Wall. Find further information on the beginnings of our mental health support community.

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Feel healthier, lose weight and save money by picking your days to go drink-free.

One simple way to cut down is to have at least a few drink-free days every week, so choose yours and get practical support to stick with it.

With the app you can:

update and track your drink-free days

get simple and practical tips to help you control your drinking

receive reminders when you need it most

celebrate milestones when you reach your targets

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Cutting down on alcohol can be a really effective way to improve your health. See our simple tips and practical ideas to help you starting drinking less. Let's do this!

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Free courses available

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We use cookies to make sure our websites work effectively, to improve your experience and to serve you relevant advertising across selected websites. For more information on the types of cookies we use and how we use them please see our Cookie Policy.

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The online medical booking system

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Login

All registered members of Tickets for Troops can login here.

Register

Register for free access to thousands of tickets donated especially for the brave men & women of our Armed Forces.

All serving members of HM Forces, and all those medically discharged from the Forces since the commencement of military action in Afghanistan in 2001 are eligible to register for tickets with Tickets for Troops. See how it works for more info.

Register Now

The Tickets For Troops phone line will remain off while we work remotely, please submit all queries via email. Close this message

LOGIN

To book tickets you must be logged in!

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Tickets for Troops provides free tickets to members of the Armed Forces for a variety of sporting, musical and cultural events. The service offers serving personnel and those medically discharged from the forces since 2001, the well-deserved opportunity to enjoy an event of their choice with their friends and families.

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Helpful website from RBL to help organise your FINANCES..

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Help, advice and support for your Mod pension, war pension, compensation

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- News story

The Ministry of Defence has introduced an updated process for actioning War Pension and Armed Forces Scheme complaints.

We provide free support for veterans and their families, including a helpline, Veterans Welfare Service, Defence Transition Services and injury/bereavement compensation scheme payments.

Veterans UK is part of the Ministry of Defence.

Read more about what we do

Contact Veterans UK

Make an FOI request

1. Read about the Freedom of Information (FOI) Act and how to make a request.

2. Check our previous releases to see if we've already answered your question.

3. Make a new request by contacting us using the details below.

Thank you for your feedback

Report a problem with this page

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We provide free support for veterans and their families, including a helpline, Veterans Welfare Service, Defence Transition Services and injury/bereavement compensation scheme payments. Veterans UK is part of the Ministry of Defence .

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Mind.org.uk

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Whether serving on operations, injured on or off duty, suffering a physical or mental health injury, or diagnosed with a serious illness, the Army will support our soldiers’ recovery.

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Providing wellbeing & support to children & young people throughout Devon

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Changing the odds in favour of young people

We are proud to be able to support so many young people across Devon, Plymouth and Torbay. We have been finding new and different ways to help young people thrive for over 70 years and are passionate about putting young people at the heart of Devon.

"I love Young Devon, they've always supported me"

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Changing the odds in favour of young people We are proud to be able to support so many young people across Devon, Plymouth and Torbay. We have been finding new and different ways to help young people thrive for over 70 years and are passionate about putting young people at the heart of Devon.

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Winston's Wish is the UK's childhood bereavement charity. We support children and their families after the death of someone important.

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Our bereavement charity aims to ensure that children, young people, and their parents/carers in Plymouth and the immediate surrounding area have support at a sad and difficult time.

This may be because a loved one has died or a significant person has a terminal illness. Our work is centered around grieving children, young people and their families and we always aim to do our best to help them through a difficult and uncertain time.

Families need support at different times and may be facing lots of challenges. We are respectful of each child and their family's individual experiences and circumstances. We will be creative in our work and strive for excellence in all areas of the charity.

Copyright © 2023 Jeremiahs Journey. All rights reserved. Registered Charity in England & Wales. Registered charity number: 1144431 and company no. 07517748. Web design by Matrix

We use cookies to ensure that we give you the best experience on our website. We use cookies. Accept Find out more

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Children's Bereavement Charity | Jeremiah's Journey, Plymouth

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We support grieving children & their families to help them through difficult times. Our bereavement charity is based in Plymouth, Devon.

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GamCare - Founder of the National Gambling Helpline

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The National Gambling Helpline provides free support for anyone affected by gambling harms in Great Britain.

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The official MoD discount service for the Armed Forces, Veterans and Armed Forces Community

Register now More about us

Defence Discount Service provides discounts both online and on the high street for members of the Armed Forces, Veterans and Armed Forces Community.

Defence Discount Service is home of the Defence Privilege Card, the vetted discount card that can be used in stores, restaurants and venues to obtain armed forces discounts. This discount card allows Veterans and the Armed Forces Community to have a card that can allow them to receive military discounts.

Who qualifies?

Serving Armed Forces

Reserve Forces

Spouses/Partners of serving personnel

HM Armed Forces Veterans (ex serving)

MoD Civil Servants

Bereaved Family Members

War/Service Widow(er)s

Cadet Forces (over 16)

NATO Personnel in the UK

Save on the high street with the Defence Privilege Card.

Support our Armed Forces Community by adding an offer free of charge

24 May 2024

Father's Day - when dads nationwide receive enough mugs and socks to last a lifetime!

As the date fast approaches, we've rounded up some of our favourite savings on all types of gifts to give to...

Read More

08 May 2024

Permanently entering civvy street can be a scary time for anyone leaving the Armed Forces.

Once you decide it's time to leave - after years of loyal service to King and country - the next step mig...

Read More

25 April 2024

With savings on the essentials becoming increasingly important for the Blue Light community, we spoke to personal finance journalist, Ruth Jackson-Kirby.

Here are eight tried and tested ways to cu...

Read More

25 April 2024

As energy prices start to fall, Defence Discount Service members will be looking to save as much as they can on their household costs - which might mean switching to a fixed price energy deal.

To ...

Read More

21 March 2024

Say goodbye to shorter days and hello to sunshine... spring is coming!

To mark the occasion, spring into savings action with our first-ever Big Saver Weekend.
What is the Big Saver Weekend?
T...

Read More

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The Defence Discount Service is the official Ministry of Defence discount service. Forces discounts for the Armed Forces, their families and Veterans

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The store will not work correctly in the case when cookies are disabled.

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

Explore our range of blogs, free downloadable resources and top educational toys and games, all developed to support learning through hands on play. Whether you're working on 123's or ABC's, we're here to help!

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Our free downloadable activity sheets provide things to do for kids of all ages. Whether you're looking for educational material or colouring sheets, we have something for everyone!

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Register Now Donate Now

Ex forces jobs and career advice for more than 130 years
Our cause "
Founded in 1885 and operating across the UK, we are the leading source of ex forces jobs and career advice. We work with employers who value ex military recruitment.
Our programmes & partnerships"
We work in partnership with other organisations and employers who, like us, respect and value the unique qualities and abilities of all those who have served.

19,005 EX FORCES PERSONNEL & FAMILIES SUPPORTED

8,199 RELATIONSHIPS WITH EMPLOYERS

65,800 EX FORCES JOB OPPORTUNITIES

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More

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Register Now Donate Now Our cause " Founded in 1885 and operating across the UK, we are the leading source of ex forces jobs and career advice. We work with employers who value ex military recruitment.

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We are now running both online courses which run for 5 days and residential courses which run for 3 days.

We have developed our online resource to support those individuals who are waiting to attend the programme. Once you have registered your interest with us and spoken to a Coordinator you will be able to access these modules. You will also receive invitations to join regular online sessions via Zoom.

We have also developed an online resource to enable all existing participants to continue to embed the techniques taught on the Programme and are running regular training via Facebook live and Zoom. We advertise all these sessions by email and on the Facebook closed site. If you do not currently receive regular invitations, and would like to do so, please contact us at enquiries@warriorprogramme.org.uk.

Thank you for your continued support, stay safe and best wishes.
The Warrior Team.

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The Warrior Programme | Building Your Future

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We are now running both online courses which run for 5 days and residential courses which run for 3 days. We have developed our online resource to support those individuals who are waiting to attend the programme. Once you have registered your interest with us and spoken to a Coordinator you will be able to access these modules.

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Keeping families connected through stories.

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Families Schools, Welfare & Clubs Support Us "Miles away but we could share this together"... We welcome the military community in its broadest sense: serving, reservist, veterans and their

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One Year No Beer

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You might be wondering "Why 90 days? Do I really have to go that long?"

The answer is: Absolutely not - that's the unique beauty of OYNB.

While we've found in most cases the real magic happens somewhere between 30 and 90 days, this tailored process offers you the freedom to choose.

OYNB is about control within your own life. That's what truly matters.

So if you want to go 28 days, you can. Want to go all the way to 90? You can.

Decide to go FAR BEYOND 90 days (as a huge number of our members already have)?

You bet your ass you'll have the control to do it.

This is your chance to take the power back - and yes, sometimes that means you might choose to have a drink. The key is that it's your choice and nobody else's.

Leave the stress and shame to those in more restrictive, guilt-laden abstinence programmes. Take the easy route and simply "hack" your way to power alongside us - because we'll never make you feel like a failure for exercising your newfound freedom.
That freedom's right here for the taking.
You don't need anyone's permission to grab it.

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Try One of Our Alcohol Free Challenges Today | One Year No Beer

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You might be wondering "Why 90 days? Do I really have to go that long?" The answer is: Absolutely not - that's the unique beauty of OYNB. While we've found in most cases the real magic happens somewhere between 30 and 90 days, this tailored process offers you the freedom to choose.

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Naval Childrens Charity - Supporting Naval Children since 1825

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The Naval Children's Charity aim to provide help and support for children and young people who, through personal circumstances, are in need, hardship or distress. Our Vision is to be ready in a changing future to ensure that every deserving and eligible child has information and access to support from the Naval Charity Sector - because a society that has children at its heart is a better society for everyone.

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Victory Services Club - Prestigious Military Members Club, London

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Welcome to London’s best kept military secret

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Welfare and wellbeing support for serving Armed Forces personnel, veterans, and their families in their time of need, so they never battle alone.

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SAMARITANS

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We do not tolerate behaviours that are threatening or abusive in any way. While we recognise that people who exhibit these behaviours have a right to the support they need, it's not possible for us to provide a safe and supportive space when met with threatening or abusive behaviours.

We act to prevent further contacts from callers who behave in these ways. Please see our privacy policy for more information.
Limiting or withdrawing access to our services
From time to time we may have to use the information collected about you when you contact us to make decisions about limiting access to our services. If we believe you are abusing our service or are abusive towards volunteers, we will use our system to block your calls or messages from getting through.

If you can't get through by phone, you will hear a message that explains how to contact us to discuss our decision to block you from our system.

If we take the decision to limit your access to our systems, we will make every effort to inform you as to the reason why we have restricted your access. We may ask you to give us a contact number so that a member of our Caller Support Team can call you to talk about your support needs.

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If you're going through a tough time, contact us free. We won't judge you or tell you what to do. We are here to listen so you don't have to face it alone.

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HeadFit FOR LIFE

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Coronavirus (COVID-19)

Some HeadFIT tools involve going outside or spending time with other people but, for now, please use the tools in line with the latest Government guidelines on the Coronavirus. The most important action we can all take in fighting Coronavirus is to stay at home to protect the NHS and save lives.

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Mental fitness is all about the good management of good mental health.

HeadFIT for Life helps defence people stay mentally fit and on top of their game...

At work and at home.

Start

© 2020 The Royal Foundation. All Rights Reserved

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Reject Read More

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HeadFIT for Life - Helping defence people stay mentally fit.

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Coronavirus (COVID-19) Some HeadFIT tools involve going outside or spending time with other people but, for now, please use the tools in line with the latest Government guidelines on the Coronavirus. The most important action we can all take in fighting Coronavirus is to stay at home to protect the NHS and save lives.

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Service Family Accommodation - Service Centre Contact Details

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Service Family Accommodation - Service Centre Contact Details